No Responders Online
First Claim
1. A method of rerouting emergency services incoming text message responsibility in an event that terminals at a given service bureau are unavailable for use, comprising:
- queuing incoming text messages destined for a given service bureau, at a network server; and
re-assigning said queued incoming text messages to a geographically related service bureau when all possible responsive terminal devices at said given service bureau indicate that they are offline.
4 Assignments
0 Petitions
Accused Products
Abstract
A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item. A No Responders Online feature can indicate if all terminal devices are “offline”.
-
Citations
10 Claims
-
1. A method of rerouting emergency services incoming text message responsibility in an event that terminals at a given service bureau are unavailable for use, comprising:
-
queuing incoming text messages destined for a given service bureau, at a network server; and re-assigning said queued incoming text messages to a geographically related service bureau when all possible responsive terminal devices at said given service bureau indicate that they are offline. - View Dependent Claims (2, 3, 4, 5)
-
-
6. Apparatus to reroute emergency services incoming text message responsibility in an event that terminals at a given service bureau are unavailable for use, comprising:
-
means for queuing incoming text messages destined for a given service bureau, at a network server; and means for re-assigning said queued incoming text messages to a geographically related service bureau when all possible responsive terminal devices at said given service bureau indicate that they are offline. - View Dependent Claims (7, 8, 9, 10)
-
Specification