INTELLIGENT CUSTOMER SERVICE/CALL CENTER SERVICES ENHANCED USING REAL-TIME AND HISTORICAL MOBILE APPLICATION AND TRAFFIC-RELATED STATISTICS COLLECTED BY A DISTRIBUTED CACHING SYSTEM IN A MOBILE NETWORK
First Claim
1. A method of providing information from a mobile device to a service provider of a mobile network, the method comprising:
- collecting data in conjunction with management and optimization of traffic to or from the mobile device;
transmitting at least some of the data pertaining to use of the mobile device to the service provider.
2 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods of intelligent customer service/call center services enhanced using real-time and historical mobile application and traffic-related statistics collected by a distributed caching system in a mobile network are disclosed. The data can be tracked by a client-side and/or a server-side reporting engine and usage analytics engine. Reports can also be generated by the system from the data and provided to the customer service/call center, such as trend charts showing optimization efficiency of traffic over a network and battery consumption vs. application load for a mobile device as a function of time.
65 Citations
30 Claims
-
1. A method of providing information from a mobile device to a service provider of a mobile network, the method comprising:
-
collecting data in conjunction with management and optimization of traffic to or from the mobile device; transmitting at least some of the data pertaining to use of the mobile device to the service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A method of providing information from a server to a mobile device service provider, the method comprising:
-
collecting at the server data in conjunction with management and optimization of traffic over one or more mobile networks to or from a plurality of mobile devices; transmitting at least some of the data pertaining to use of the plurality of mobile devices to the service provider. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
-
-
29. A machine readable medium storing instructions which when executed by a machine, cause the machine to:
-
collect mobile device application data and mobile device type data in conjunction with management and optimization of traffic to or from the plurality of mobile devices over a given mobile network over a period of time; transmit at least some of the data to a service provider of one of a plurality of mobile networks accessed by the plurality of mobile devices.
-
-
30. A system for providing information from a server to a mobile device customer service provider, the system comprising:
-
means for aggregating at the server data from multiple mobile devices operating across multiple mobile networks, wherein the data is collected in conjunction with management and optimization of traffic to or from the multiple mobile devices over a given mobile network over a period of time; means for providing by the server at least some of the data to the customer service provider; means for generating one or more reports from the data for transmission to the customer service provider.
-
Specification