Method and Apparatus for Inbound Message Summarization

• US 20130268839A1
• Filed: 01/16/2013
• Published: 10/10/2013
• Est. Priority Date: 04/06/2012
• Status: Active Grant

• Current Assignee: HMBay Patents, LLC
• Original Assignee: Connexive, Inc.
• Inventors: Lefebvre, Martin Claude, Wiman, Lucas
• Granted Patent: US 10,235,346 B2
• Time in Patent Office: Days
• US Class Current: 715/234
• CPC Class Codes: G06F 40/10 Text processing natural language analysis G06F40/20; semantic analysis G06F40/30; processing or translation of natural language G06F40/40
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Method for displaying a message summary by analyzing the message to identify a sending institution and a message type. A message cluster is determined from the sending institution and repository of messages for multiple users. Extracted items can be identified in the message using the message type. Then the message summary can be generated using the extracted items, the message cluster, and the message structure. These summaries can be used to efficiently summarize a large volume of messages compactly.

Claims

1. A computer-implemented method for displaying a message summary for a message, the method comprising:

analyzing the message to identify a sending institution and a message type;

determining a message cluster from the message, the sending institution and a plurality of messages, wherein the plurality of messages comprised of messages for a plurality of recipients from a plurality of institutions;

generating a message summary using the message type, the message cluster and at least one of message structure, a predetermined word count, and an attachment to the message; and

displaying the message summary on the computer.

2. The computer-implemented method of claim 1, wherein the generating further comprises:

analyzing a plurality of messages in the message cluster to generate a cluster template;

analyzing the message and the cluster template to generate a message template;

selecting a seed string for the message summary based on the message template and the extracted items;

using the seed string to generate the message summary.

3. The computer-implemented method of claim 1, further comprising identifying a plurality of extracted items in the message based on the message type and wherein the generating comprises generating the message summary using the extracted items, the message type, the message cluster and at least one of message structure and a predetermined word count.

4. The computer-implemented method of claim 3, wherein the plurality of extracted items selected from the set comprising:

account number, account balance, payee account name, account type, order date, order number, item ordered, tracking number, transaction amount, estimated delivery date, customer number, payment due date, payment amount, autopay y/n, autopay date, promo code, expiry date, confirmation number, flight number, airline name, departure/arrival date, departure/arrival time, departure/arrival city, departure/arrival airport, pickup/dropoff date, pickup/dropoff time, pickup/dropoff location, event date, event time, event name, event location, event contact, ticket number, checkin/checkout date, checkin/checkout time, and hotel name.

5. The computer-implemented method of claim 3, wherein the message summary contains at least one full sentence from the message, the at least one full sentence including at least one extracted item from the plurality of extracted items.

6. The computer-implemented method of claim 3, wherein the message summary contains at least one HTML table from the message, the at least one HTML table including at least one extracted item from the plurality of extracted items.

7. The computer-implemented method of claim 1, wherein the message summary comprised of a copy of a portion of the text originally comprising the message.

8. The computer-implemented method of claim 1, wherein the message structure includes HTML table elements.

9. The computer-implemented method of claim 1, wherein the message type selected from the set:

account activity alert, account management alert, account verification, bill, bill notification, document, document notification, order confirmation, order shipment notification, order pickup notification, order cancellation, order renewal, order update, travel confirmation, travel cancellation, travel update, checkin notification, boarding pass, event confirmation, event cancellation, event update, newsletter, account update, social update, feedback request, and promo.

10. The computer-implemented method of claim 1 further comprising applying the analyzing, determining, and generating on a plurality of messages to create a plurality of message summaries and wherein the displaying comprises generating a threaded view displaying the plurality of message summaries.

11. The computer-implemented method of claim 10, wherein the threaded view grouping messages sharing a common extracted item.

12. The computer-implemented method of claim 10, wherein the threaded view containing groupings by at least one of the message type, an extracted item, and a message date.

13. A computer-implemented method for displaying a message summary for a message, the method comprising:

analyzing the message to identify a sending institution and a message type;

generating a message summary using the message type and at least one of message structure, a predetermined word count, and an attachment to the message, wherein the message summary including an action button; and

displaying the message summary on the computer proximate to a plurality of additional message summaries.

14. The computer-implemented method of claim 13, wherein action button comprises a link to a uniform resource locator (URL).

15. The computer-implemented method of claim 14, wherein the message includes the uniform resource locator.

16. The computer-implemented method of claim 13, further comprising:

generating the uniform resource locator based on one or more of the institution, the document type, and the contents of the message.

17. The computer-implemented method of claim 13, wherein the action button selected from a set comprising:

a payment action button, a shipment tracking action button, a go to institution action button, a view document action button, a check in action button, a review action button, a view archive action button, a redeem action button, a download action button, a print action button, a mark as suspicious action button, a mark as verified action button, and a mark as received action button.

18. A computer-implemented method for displaying a message summary for a message, the method comprising:

analyzing the message to identify a sending institution and a message type;

generating a message summary using the message type and at least one of message structure, a predetermined word count, and an attachment to the message, wherein the message summary including an information at least one of (i) extracted from one or more additional message and (ii) inferred from one or more additional messages; and

displaying the message summary on the computer proximate to a plurality of additional message summaries.

19. The computer-implemented method of claim 18, the information selected from a set comprising:

summary of previous bills, bill on autopay, order has been delivered, bill has been paid.

20. The computer-implemented method of claim 18, wherein the message summary and the plurality of additional message summaries comprise a second plurality of message summaries, and wherein the displaying further comprising:

threading the second plurality of additional message summaries into a plurality of threads based upon at least one item selected from a set comprising;

message type, message sender, confirmation number, tracking number, event information, ticket number, promotion code, expiration date, order number, and location; and

displaying the second plurality of message summaries organized by the plurality of threads.

21. The computer-implemented method of claim 18, wherein the message summary and the plurality of additional message summaries comprise a second plurality of message summaries, and wherein the displaying further comprising:

threading the second plurality of additional message summaries into a plurality of threads based upon at least one item selected from a set comprising;

message type, message sender, confirmation number, tracking number, event information, ticket number, promotion code, expiration date, order number, and location; and

displaying the second plurality of message summaries organized by the plurality of threads.

22. The computer-implemented method of claim 18, wherein the message from a service provider and wherein the information comprises extracted information from at least one of a message and an attachment to a message from a third party payor.

23. The computer-implemented method of claim 22, wherein the service provider comprises a medical establishment and the third party payor comprises an insurance company.