SYSTEM AND METHOD FOR DYNAMICALLY ROUTING A SPECIAL NUMBER CALL TO A FUNCTION-FOCUSED ANSWERING UNIT

• US 20130272516A1
• Filed: 03/22/2013
• Published: 10/17/2013
• Est. Priority Date: 04/17/2012
• Status: Abandoned Application

• Current Assignee: West Corporation
• Original Assignee: West Corporation
• Inventors: Snapp, John Lawrence, Heinrichs, George, Zacek, Daniel
• Application Number:
  US13/848,972
• Publication Number:
  US 20130272516A1
• Time in Patent Office: Days
• US Class Current: 379/211.02
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

A system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit includes: (a) at least one communication network configured and situated for communicative coupling with the calling unit; (b) at least one switching facility coupled with at least one network of the plurality of networks; (c) a special number call receiving facility coupled with the at least one switching facility; and (d) the at least one switching facility being coupled with the at least one function-focused answering unit. After receiving the special number call, the special number call receiving facility directs dynamically coupling the special number call to one or more included function-focused answering unit of the at least one function-focused answering unit via the at least one switching facility. Determination which function-focused answering unit is an included function-focused answering unit is made at the special number call receiving facility.

Claims

1. A system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit;

the system comprising;

(a) at least one communication network configured and situated for communicative coupling with said calling unit;

(b) at least one network switching facility coupled with at least one of said at least one communication network;

(c) a special number call receiving facility coupled with said at least one network switching facility; and

(d) said at least one network switching facility being coupled with said at least one function-focused answering unit;

after receiving said special number call, said special number call receiving facility directing said dynamically coupling said special number call to one or more included function-focused answering unit of said at least one function-focused answering unit via said at least one network switching facility;

determination which function-focused answering unit of said at least one function-focused answering unit is an included function-focused answering unit being made at said special number call receiving facility.

2. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 1 wherein the system further comprises a location determining facility coupled with at least one of said at least one network switching facility and said special number call receiving facility;

said special number call receiving facility cooperating with said location determining facility to effect said directing said dynamic coupling.

3. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 1 wherein said network switching facility is one of a mobile switching center coupled with at least one of an unlicensed mobile access network and a radio access network, or an end office coupled with a public switched telephone network.

4. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 1 wherein communication between said special number call receiving facility and a respective included function-focused answering unit may be established as at least one of voice communication and data communication.

5. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 1 wherein which function-focused answering unit of said at least one function-focused answering unit is directed as an included function-focused answering unit may be changed by said special number call receiving facility during said special number call.

6. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 2 wherein said network switching facility is one of a mobile switching center coupled with at least one of said at least one communication network.

7. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 6 wherein communication between said special number call receiving facility and a respective included function-focused answering unit may be established as at least one of voice communication and data communication.

8. The system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 7 wherein which function-focused answering unit of said at least one function-focused answering unit is directed as an included function-focused answering unit may be changed by said special number call receiving facility during said special number call.

9. A method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit;

the method comprising;

(a) receiving said special number call at a special number call receiving facility via a network switching facility;

(b) if location information relating to locus of said calling unit is received with said special number call, proceeding to step (d);

(c) if no location information relating to locus of said calling unit is received with said special number call, obtaining said location information from a location determining facility coupled with at least one of said network switching facility and said special number call receiving facility;

(d) evaluating service required by caller placing said special number call;

(e) evaluating location of one or more included function-focused answering unit of said at least one function-focused answering unit;

(f) directing coupling of said special number call via said network switching facility with one or more included function-focused answering unit of said at least one function-focused answering unit;

(g) if treatment necessitated by said special number call is complete, proceed to step (k);

(h) if treatment necessitated by said special number call is not complete, in no particular order;

(1) determining whether a change in said treatment has occurred; and

(2) determining whether a change in said locus has occurred;

(i) if a change has occurred in said treatment or in said locus, repeating steps (d) through (h);

(j) if no change has occurred in said treatment or in said locus, repeating steps (g) through (h); and

(k) terminating the method.

10. The method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 9 wherein said network switching facility is one of a mobile switching center coupled with at least one of an unlicensed mobile access network and a radio access network, or an end office coupled with a public switched telephone network.

11. The method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 9 wherein communication between said special number call receiving facility and a respective included function-focused answering unit may be established as at least one of voice communication and data communication.

12. The method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 9 wherein which function-focused answering unit of said at least one function-focused answering unit is an included function-focused answering unit may be changed by direction of said special number call receiving facility during said special number call.

13. The method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 10 wherein communication between said special number call receiving facility and a respective included function-focused answering unit may be established as at least one of voice communication and data communication.

14. The method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit as recited in claim 13 wherein which function-focused answering unit of said at least one function-focused answering unit is an included function-focused answering unit may be changed by direction of said special number call receiving facility during said special number call.

15. A system for dynamically coupling an emergency service call from a calling unit with at least one function-focused answering unit;

the system comprising;

(a) at least one communication network configured and situated for communicative coupling with said calling unit;

(b) at least one network switching facility coupled with at least one of said at least one communication network; and

(c) a public service answering position coupled with said at least one network switching facility;

at least one of said public service answering position and said at least one network switching facility being configured for effecting communicative coupling of said special number call with said at least one function-focused answering unit;

after receiving said special number call, said public service answering position directing said dynamically coupling said special number call to one or more included function-focused answering unit of said at least one function-focused answering unit via said at least one network switching facility;

determination which function-focused answering unit of said at least one function-focused answering unit is an included function-focused answering unit being made at said public service answering position.

16. The system for dynamically coupling an emergency service call from a calling unit with at least one function-focused answering unit as recited in claim 15 wherein the system further comprises a location determining facility coupled with at least one of said at least one network switching facility and said public service answering position;

said public service answering position cooperating with said location determining facility to effect said directing said dynamic coupling.

17. The system for dynamically coupling an emergency service call from a calling unit with at least one function-focused answering unit as recited in claim 15 wherein which function-focused answering units of said at least one function-focused answering unit is an included function-focused answering unit may be changed by said public service answering position during said emergency service call.

18. The system for dynamically coupling an emergency service call from a calling unit with at least one function-focused answering unit as recited in claim 15 wherein communication between said public service answering position and a respective included function-focused answering unit may be established as at least one of voice communication and data communication.

19. The system for dynamically coupling an emergency service call from a calling unit with at least one function-focused answering unit as recited in claim 16 wherein which function-focused answering units of said at least one function-focused answering unit is an included function-focused answering unit may be changed by said public service answering position during said emergency service call.

20. The system for dynamically coupling an emergency service call from a calling unit with at least one function-focused answering unit as recited in claim 19 wherein communication between said public service answering position and a respective included function-focused answering unit may be established as at least one of voice communication and data communication.