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AGENT MATCHING BASED ON VIDEO ANALYSIS OF CUSTOMER PRESENTATION

  • US 20130272565A1
  • Filed: 04/16/2012
  • Published: 10/17/2013
  • Est. Priority Date: 04/16/2012
  • Status: Active Grant
First Claim
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1. A method comprising:

  • analyzing, by a processor-executable video analysis module, a video stream to produce video analysis results; and

    selecting, by a processor executable work assignment engine and based on the video analysis results, a resource to service a contact associated with the video stream.

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