Interactive, live-connection, specifically targetable, database-supported, dynamic dialogue management engine

• US 20130275116A1
• Filed: 12/30/2012
• Published: 10/17/2013
• Est. Priority Date: 12/31/2011
• Status: Abandoned Application

• Current Assignee: Electionear Incorporated
• Original Assignee: Electionear Incorporated
• Inventors: Garvin, Ralph Jr., Gooran, Anthony
• Application Number:
  US13/694,756
• Publication Number:
  US 20130275116A1
• Time in Patent Office: Days
• US Class Current: 704/2
• CPC Class Codes: G06F 40/00 Handling natural language data speech analysis or synthesis, speech recognition G10L
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

This invention is a Dynamic Dialogue Management Engine that enables a single person to create, monitor, manage, and adapt a dialogue between one source and a plurality of specifically identified, validated, and contacted individuals. A Field Operator engages each such ‘targeted’ individual in a real-time communication using face-to-face geospatially-shared contact or telephony once that specific communications link has been made. This tuple'"'"'s dialogue is a two-way exchange with the Field Operator taking and reporting data from, and about, the Targeted Individual as well as communicating the information (or asking the specific questions) set by the Communications Manager to the Targeted Individual. All instantiations of the dialogue are aggregated and analyzed using the data gathered through the real world experiences of the Field Operatives with the Targeted Individuals and the dialogue is responsively and dynamically adapted to meet the central purpose thereof by the Communications Manager.

Claims

1. A dynamic dialogue management engine (‘

DDME’

) for use by a Communications Manager (‘

CM’

) to multiple (serial and parallel) communications with a set of Targeted Individuals (‘

TIs’

), said communications each being a unique instantiation of a dialogue, said DDME further comprising;

a computer, on which said dialogue is stored and through which the CM creates, manages, and changes the dialogue and all subsequent instantiations thereof;

means for any set of voice, visual, and data communications;

a datasource of possible communication links, with individual data records therein having both identifying information as to a Targeted Individual potentially within the set of Targeted Individuals, and information enabling a communication link to be effected with that specific Targeted Individual;

a distinct datasource of possible Target Individuals, with individual data records therein having both identifying information as to a specific potential Target Individual and about any set of qualities or categorizations recorded about that specific potential Target Individual, that indicate that he belongs to the set with whom a communication is desired and thus a dialogue worth attempting;

a Core Datasource, comprising a selection of data records combining, for each such data record, the information enabling a communication link to be effected with a specific Targeted Individual and identifying information as to a specific potential Target Individual and information as to the specific set of qualities or categorizations which indicate that a communication effort is desired and thus a dialogue worth attempting;

a datasource of Field Operatives;

a dialogue which is to be entered into and interactively communicated with a Targeted Individual by a Field Operative in a live, direct contact;

a plurality of handsets, each containing an instantiation of the dialogue, a display on which the dialogue'"'"'s most current sub-state can be shown to the Field Operative and Targeted Individual, with controls enabling the input from the Targeted Individual to be entered into the handset to effect the transition to the next sub-state, telephony links capable of any set of voice, visual, and data communications;

an Analytical Function Engine which can take the data from any set of the handsets, Core Datasource, datasource of possible communications links, distinct datasource of possible Target Individuals, or datasource of Field Operatives, and perform comparative, aggregate, deconstructive, mathematical, and other functional operations thereon, as determined by the CM within the computer'"'"'s then-current capabilities, whether using software within the DDME or external thereto;

and,

a dialogue-management tool which enables the CM to construct, monitor, modify, or delete the structure of the dialogue, including any set of its sub-states, conditions of entry and actions upon exit of any state, actions upon any transition between one sub-state and the next (including final exit from the dialogue).

2. A DDME as described in claim 1, wherein the dialogue-management tool further comprises:

means for translation of text comprising an expression which is part of an exchange in a first language into an equivalent expression in a second language;

input means for the CM to select text comprising an expression in a first language to be so translated;

storage means for the DDME to retain both the equivalent expression in a second language and the pairing of the translation; and

,

output means for the DDME to pair the translated text within any sub-state of the dialogue where the translated text comprising an expression exists, with the translated text, within the display of that sub-state.

3. A DDME as described in claim 1, wherein the dialogue which is to be entered into and interactively communicated with a Targeted Individual by a Field Operative in a live, direct contact further comprises at least one financial exchange state, with secure, accountable, and constraint-testing communications link capabilities.

4. A DDME as described in claim 1, further comprising means for geospatial coordination through comparative use of any of the set of data and voice telephony links, reported data from a live interaction between a Field Operative and a Targeted Individual and the respective data record for their current location, and any of the attributes of the datasources.

5. A DDME as described in claim 4, further comprising a drag and drop capability for the CM to effect an integration between the map and the actual experienced reality reported by the Field Operative on the ground

6. A DDME as described in claim 1, wherein the a dialogue which is to be entered into and interactively communicated with a Targeted Individual by a Field Operative in a live, direct contact may actually comprise a set of multiple, slightly varying versions kept on the CM'"'"'s computer, allowing a single question to be asked with multiple slight variations which may affect connotative meaning.

7. A DDME as described in claim 1, further comprising:

a geospatial map indicating the geographic ‘

place’

for that Field Operative to be working in, stored in the DDME and transferable to that Field Operative'"'"'s handset;

means for that map to be augmented with various information and symbology to represent a wide array of information, specifically including both that given to the Field Operative from the DDME'"'"'s database(s) and that by any of the set of Field Operative to the CM and stored within the computer.

8. A DDME as described in claim 1, wherein the analytics used in the Analytical Function Engine further:

comprise means by which they can be specifically tuned or suited to the outcome desired for the dialogue as intended by the Communications Manager, using the experienced qualities and responses for the measurement of effectiveness rather than the pre-interaction records; and

,

can then be fed back into the dynamic management of the dialogue (by updating and modifying any set of the data record and datasource and dialogue), correcting consequently through the DDME the dialogue and making it a more accurate representation of the experienced complexities of the real world.

9. A DDME as described in claim 1, wherein each of the plurality of handsets further comprises both data and telephony capabilities which can send and receive information interacting with the Targeted Individual through any third-party communications device from a social-media, statistical, governmental or other third party providers via an API.

10. A DDME as described in claim 1, wherein the computer which is used by the Communications Manager further comprises a display and hardware enabling it to translate between textual (serial, particularly list-based) representations of data, graphical (abstract line-and-area-based shapes;

2-D or 3-D;

chart, pie, or other graph form), and pictorial (image, satellite or photographic or visual feed) representations of the data and connections relating to any of the tasks, structures, relations, locations, qualities, or procedural activities of the interaction(s) amongst the same.

11. A DDME as described in claim 1, wherein the dialogue further comprises a special substate of the dialogue which invites a Targeted Individual to become a new Field Worker, which invitation incorporates the incentives, training, and empowering and connecting functionalities as set by the Communications Manager in the DDME, and which invitation when accepted and determined as compatible, connects the new Field Worker to the existing set of Field Workers.

12. A DDME as described in claim 1, wherein the Communications Manager can, using the computer, effectively transmit to any set of handsets a new ‘

app’

which represents a modified dialogue, including the triggering conditions and subsequent activities automatically linked to the sub-state entry and exit transitions, constraining the app by the provision or lack thereof of any sub-set of the datasources, any authorization control structures and authorization releases (or preconditions), or any combination thereof.

14. A DDME as described in claim 11, when at least one of the plurality of handsets is suitable to serve as the computer by possessing sufficient capacity (in processing, display, I/O, memory, and communications capabilities) and is available along with any combination of mobile telephony, short-range EM communication media, or Web connections enabling the sharing of the tasks and data, the DDME can effect a task-oriented hierarchical (or non-hierarchical) implementation of the activity depending upon the human-controlled distribution of authorization codes amongst the set of such substitute computer(s), with the limits of activities, interactivity, modification or deletion capabilities, and communication initiation, alteration, or repetition, governed by the specific authorization codes thereto.

13. A dynamic dialogue management engine (‘

DDME’

) for use by a Communications Manager (‘

CM’

) to multiple (serial and parallel) communications with a set of Targeted Individuals (‘

TIs’

), said communications each being a unique instantiation of a dialogue, said DDME further comprising;

a datasource of possible communication links, with individual data records therein having both identifying information as to a Targeted Individual potentially within the set of Targeted Individuals, and information enabling a communication link to be effected with that specific Targeted Individual;

a distinct datasource of possible Target Individuals, with individual data records therein having both identifying information as to a specific potential Target Individual and about any set of qualities or categorizations recorded about that specific potential Target Individual, that indicate that he belongs to the set with whom a communication is desired and thus a dialogue worth attempting;

a Core Datasource, comprising a selection of data records combining, for each such data record, the information enabling a communication link to be effected with a specific Targeted Individual and identifying information as to a specific potential Target Individual and information as to the specific set of qualities or categorizations which indicate that a communication effort is desired and thus a dialogue worth attempting;

a datasource of Field Operatives;

a dialogue which is to be entered into and interactively communicated with a Targeted Individual by a Field Operative in a live, direct contact;

a plurality of handsets, each containing an instantiation of the dialogue, a display on which the dialogue'"'"'s most current sub-state can be shown to the Field Operative and Targeted Individual, with controls enabling the input from the Targeted Individual to be entered into the handset to effect the transition to the next sub-state, telephony links capable of any set of voice, visual, and data communications;

an Analytical Function Engine which can take the data from any set of the handsets, Core Datasource, datasource of possible communications links, distinct datasource of possible Target Individuals, or datasource of Field Operatives, and perform comparative, aggregate, deconstructive, mathematical, and other functional operations thereon, as determined by the CM within the computer'"'"'s then-current capabilities, whether using software within the DDME or external thereto; and

,

a dialogue-management tool which enables the CM to construct, monitor, modify, or delete the structure of the dialogue, including any set of its sub-states, conditions of entry and actions upon exit of any state, actions upon any transition between one sub-state and the next (including final exit from the dialogue);

wherein any of the plurality of handsets which comprise sufficient processing and communication capacity can be used as the computer, on which said dialogue is stored and through which the CM creates, manages, and changes the dialogue and all subsequent instantiations thereof.