System and Method for Providing a Product-Based Chat Session
First Claim
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1. A computer-implemented method comprising:
- detecting that a user has accessed a Web site of a seller via a browser application hosted on a computing device;
tracking the user behavior on webpages associated with the accessed website to identify which products are of interest to the user, wherein the products of interest are identified based on product searches performed by the user; and
triggering a chat session involving a chat agent abased on the products of interest searched by the user.
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Abstract
A computer-implemented method includes detecting that a user has accessed a website via a browser application hosted on a computing device, tracking products being searched by the user on webpages associated with the accessed website, and triggering a chat session involving a chat agent based on the products searched by the user.
89 Citations
16 Claims
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1. A computer-implemented method comprising:
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detecting that a user has accessed a Web site of a seller via a browser application hosted on a computing device; tracking the user behavior on webpages associated with the accessed website to identify which products are of interest to the user, wherein the products of interest are identified based on product searches performed by the user; and triggering a chat session involving a chat agent abased on the products of interest searched by the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A non-transitory computer readable storage medium having stored therein instructions executable by a computing device to cause the computing device to perform functions, the functions comprising:
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detecting that a user has accessed a Web site of a seller via a browser application hosted on a computing device; tracking the user behavior on webpages associated with the accessed website to identify which products are of interest to the user, wherein the products of interest are identified based on product searches performed by the user; and triggering a chat session involving a chat agent abased on the products of interest searched by the user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification