SYSTEM AND METHOD FOR REQUESTING AND DELIVERING TARGETED INFORMATION

• US 20130277422A1
• Filed: 03/15/2013
• Published: 10/24/2013
• Est. Priority Date: 04/22/2012
• Status: Abandoned Application

• Current Assignee: ABB Incorporated (ABB Limited)
• Original Assignee: ABB Incorporated (ABB Limited)
• Inventors: Weinberg, Hans
• Application Number:
  US13/842,266
• Publication Number:
  US 20130277422A1
• Time in Patent Office: Days
• US Class Current: 235/375
• CPC Class Codes: G01C 21/26 specially adapted for navigation in a road network
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04W 4/025 using location based information parameters

Abstract

A system and method for delivering targeted information to a user is provided. The user initiates a request for information by capturing or scanning a bar code associated with an object. The bar code is decoded and the decoded information is presented to the user. The decoded information and GPS coordinates of the user'"'"'s scanning device is used to directly route the user to detailed information about the object that was scanned or the appropriate service department for servicing the object. The detailed information about the object includes but is not limited to product and system specifications, technical manuals and CAD drawings. A history of product scans is stored on the user'"'"'s device and available for upload to the cloud. A portal is provided for accessing product scans and installed base information stored on the cloud.

Claims

1. A system, comprising:

a memory that stores computer executable instructions; and

a processor that executes the computer executable instructions, wherein executing the computer executable instructions causes the processor to implement;

a determination of a requesting user'"'"'s global positioning system coordinates;

a mapping of said coordinates to a set of service communication options;

a presentation of said service communication options based on said mapped coordinates;

transmission of a selected service communication to a service department, said transmission automatically populated with product information; and

initiation of said service request by said service system.

5. The method of claim 1 wherein the product information further comprises a product number and a serial number.

6. The method of claim 5 wherein the product information further comprises a lot number corresponding to the product.

2. A computer readable storage medium encoded with one or more computer executable instructions, which, when executed by a processor of a computing system, causes the processor to:

determine a requesting user'"'"'s global positioning system coordinates;

evaluate said coordinates based on predetermined evaluation criteria;

map said coordinates to service options for user'"'"'s determined location;

present service communication options based on said mapping;

transmit the selected service communication option to a service department; and

receive a response from said service department regarding the initiation of a service request.

3. A method for utilization of user generated history for reporting, comprising:

receiving from a mobile device, in a computer-based service request system, a bar code scan associated with a product and a history of energy usage for said product bar code being scanned;

storing said product bar code scan and energy usage data in a data repository on a cloud service;

determining coordinates of said product being scanned;

saving said coordinates in said data repository on said cloud service; and

generating a report from data stored in said data repository; and

presenting said report in a web portal.

4. The method of claim 4 wherein said data of said report is used by a utility company to bill customers.