Crime Reporting in a Controlled-Environment Facility
First Claim
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1. A method comprising:
- receiving, at a crime server, information related to a crime from an inmate in a controlled facility over a facility communications system;
recording the information related to the crime in a data storage device;
determining whether the crime requires immediate response from a live agent using a call selection policy; and
selectively connecting the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response from a live agent.00
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Abstract
Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.
35 Citations
18 Claims
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1. A method comprising:
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receiving, at a crime server, information related to a crime from an inmate in a controlled facility over a facility communications system; recording the information related to the crime in a data storage device; determining whether the crime requires immediate response from a live agent using a call selection policy; and selectively connecting the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response from a live agent.00 - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system comprising:
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a crime server configured to; receive information related to a crime from an inmate in a controlled facility over a facility communications system; record the information related to the crime in a data storage device; determine whether the crime requires immediate response from a live agent using a call selection policy; and selectively connect the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response from a live agent.
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17. A communications system that allows for an inmate of a facility to report a crime, the system comprising:
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a facility communications system that provides communications with other entities for inmates at the facility; and a crime server that is connected to the facility communications system that records information related to the crime received from the inmate and selectively connects the inmate to a live agent for live reporting of the crime in response to a determination that the crime requires immediate response. - View Dependent Claims (18)
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Specification