SYSTEMS AND METHODS FOR REALTIME OCCUPANCY DETECTION OF VEHICLES APPROACHING RETAIL SITE FOR PREDICTIVE ORDERING

• US 20130282420A1
• Filed: 04/20/2012
• Published: 10/24/2013
• Est. Priority Date: 04/20/2012
• Status: Abandoned Application

• Current Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Paul, Peter, Burry, Aaron Michael, Eagle, Joel
• Application Number:
  US13/451,938
• Publication Number:
  US 20130282420A1
• Time in Patent Office: Days
• US Class Current: 705/7.16
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

Embodiments relate to systems and methods for realtime occupancy detection of vehicles approaching a retail site for predictive ordering. A restaurant or other retail site can maintain access areas, such as a drive through lane or parking area, which vehicles can approach to order food or other items. A set of sensors can detect the vehicles, and estimate the number of occupants in those vehicles. Detection techniques can include face detection technology, seat detection technology, thermal imaging, or others. The number of occupants can be estimated and sent to a production management engine monitoring the site. That engine can responsively issue production instructions, such as a number and type of food items to prepare, and when. By integrating an operational model of the site, including projected order amounts and types, with the realtime occupant count, more accurate matching of food or other production to customer demand can be achieved.

Claims

1. A method of managing a retail site, comprising:

monitoring an access area to an ordering point of the retail site;

identifying the presence of a vehicle entering the access area of the retail site;

detecting a number of occupants of the vehicle;

transmitting the number of occupants to a production management engine; and

generating, via the production management engine, a set of dynamically generated production instructions based on the detected number of occupants to manage a production process of the retail site.

2. The method of claim 1, wherein the access area comprises at least one of an access roadway or a parking area.

3. The method of claim 1, wherein the retail site comprises a restaurant.

4. The method of claim 1, wherein the detecting comprises detecting the number of occupants using optical imaging.

5. The method of claim 4, wherein the optical imaging comprises the use of an infrared strobe.

6. The method of claim 4, wherein the optical imaging comprises applying a face recognition algorithm to a detected optical image.

7. The method of claim 4, wherein the optical imaging comprises applying a seat detection algorithm to a detected optical image.

8. The method of claim 1, wherein the detecting comprises detecting the number of occupants using thermal imaging.

9. The method of claim 1, wherein the detecting comprises detecting the number of occupants using acoustic detection.

10. The method of claim 1, wherein the production management engine generates an estimated queue delay for an order received from at least one occupant of the vehicle.

11. The method of claim 10, wherein the set of dynamically generated production instructions comprises a specification of a quantity of at least one food item.

12. The method of claim 10, wherein the set of dynamically generated production instructions comprises a specification of a start time for the processing of at least one food item.

13. The method of claim 12, wherein the production management engine generates an estimated freshness rating for the at least one food item.

14. The method of claim 1, further comprising accessing a model of the retail site to operate the production management engine.

15. The method of claim 14, further comprising receiving order information from at least one occupant of the vehicle at the ordering point.

16. The method of claim 15, further comprising updating the model based on the order information.

17. A production management system for a retail site, comprising:

an interface to a set of sensors to detect occupants of a vehicle; and

a processor, communicating with the set of sensors via the interface, the processor being configured to

monitor an access area to an ordering point of the retail site via the set of sensors,

identify the presence of a vehicle entering the access area of the retail site,

detect a number of occupants of the vehicle,

receive the detected number of occupants, and

generate a set of dynamically generated production instructions to manage a production process of the retail site based on the detected number of occupants.

18. The system of claim 17, wherein the access area comprises at least one of an access roadway or a parking area.

19. The system of claim 17, wherein the retail site comprises a restaurant.

20. The system of claim 17, wherein the detecting comprises detecting the number of occupants using optical imaging.

21. The system of claim 20, wherein the optical imaging comprises the use of an infrared strobe.

22. The system of claim 20, wherein the optical imaging comprises applying a face recognition algorithm to a detected optical image.

23. The system of claim 20, wherein the optical imaging comprises applying a seat detection algorithm to a detected optical image.

24. The system of claim 17, wherein the detecting comprises detecting the number of occupants using thermal imaging.

25. The system of claim 17, wherein the detecting comprises detecting the number of occupants using acoustic detection.

26. The system of claim 17, wherein the processor is further configured to generate an estimated queue delay for an order received from at least one occupant of the vehicle.

27. The system of claim 26, wherein the set of dynamically generated production instructions comprises a specification of a quantity of at least one food item.

28. The system of claim 26, wherein the set of dynamically generated production instructions comprises a specification of a start time for the processing of at least one food item.

29. The system of claim 28, wherein the processor is further configured to generate an estimated freshness rating for the at least one food item.

30. The system of claim 17, wherein the processor is further configured to access a model of the retail site to operate the production management engine.

31. The system of claim 30, wherein the processor is further configured to receive order information from at least one occupant of the vehicle at the ordering point.

32. The system of claim 31, wherein the processor is further configured to update the model based on the order information.