REPUTATION-BASED SERVICE VALUATION

• US 20130282427A1
• Filed: 04/20/2012
• Published: 10/24/2013
• Est. Priority Date: 04/20/2012
• Status: Abandoned Application

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Jakub Travnik
• Inventors: Dvorak, Martin, Fraenkel, Noam, Kojdjak, Juraj, Travnik, Jakub
• Application Number:
  US13/452,598
• Publication Number:
  US 20130282427A1
• Time in Patent Office: Days
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system and method for reputation-based service valuation are provided herein. The method includes receiving, within a computing system, subjective evaluation criteria relating to a service from any of a number of users of the service. The method also includes scaling the subjective evaluation criteria based on a reputation of each of the users to produce reputation-based subjective evaluation criteria. The method further includes generating a service valuation for the service based on the reputation-based subjective evaluation criteria.

Claims

1. A method for reputation-based service valuation, comprising:

receiving, at a computing system, subjective evaluation criteria and objective evaluation criteria relating to a service from a database, wherein the subject evaluation criteria comprise social data collected from a plurality of users of the service;

scaling, via a processor of the computing system, the subjective evaluation criteria based on a reputation of each of the plurality of users to produce reputation-based subjective evaluation criteria;

generating a service valuation for the service based on the reputation-based subjective evaluation criteria and the objective evaluation criteria;

generating a report relating to the service based on the service valuation; and

displaying the report via a display device of the computing system.

2. The method of claim 1, comprising:

generating service valuations for each of a plurality of services offered by a vendor; and

generating a vendor valuation for the vendor based on the service valuations.

3. The method of claim 1, wherein scaling the subjective evaluation criteria comprises weighting the subjective evaluation criteria by assigning a number of points to the subjective evaluation criteria based on the reputation of each of the plurality of users.

5. The method of claim 1, wherein the reputation of a user is determined indirectly based on a credibility and a productivity of the user.

6. The method of claim 5, wherein the credibility of the user is determined based on input relating to the user that is received from other users.

7. The method of claim 5, wherein the productivity of the user is determined based on actions by the user.

8. The method of claim 1, comprising adjusting a service portfolio relating to the service valuation in response to input from a service portfolio strategist.

4. (canceled)

9. A system for reputation-based service valuation, comprising:

a processor that is adapted to execute stored instructions; and

a storage device that stores instructions, the storage device comprising processor executable code that, when executed by the processor, is adapted to;

receive subjective evaluation criteria and objective evaluation criteria relating to a service from a database, wherein the subject evaluation criteria comprise social data collected from a plurality of users of the service;

weight and filter the subjective evaluation criteria based on a reputation of each of the plurality of users to obtain reputation-based subjective evaluation criteria, wherein the reputation of each of the plurality of users is determined based on a credibility and a productivity of each of the plurality of users; and

generate a service valuation for the service based on the reputation-based subjective evaluation criteria and the objective evaluation criteria.

10. The system of claim 9, wherein the processor executable code is adapted to:

generate a report based on the service valuation;

provide the report to a service portfolio strategist; and

adjust a service portfolio relating to the service in response to input from the service portfolio strategist.

11. The system of claim 9, wherein the processor executable code is adapted to generate a vendor valuation for a vendor that provides the service based on the service valuation and service valuations for other services provided by the vendor.

12. The system of claim 11, wherein the processor executable code is adapted to:

generate a report based on the vendor valuation;

provide the report to a service portfolio strategist; and

adjust a service portfolio relating to service valuations for services provided by the vendor in response to input from the service portfolio strategist.

13. The system of claim 9, wherein the subjective evaluation criteria comprise data relating to ratings, reviews, polls, favorites, or accesses, or any combinations thereof.

14. The system of claim 9, wherein the processor executable code comprises a valuation application.

15. A tangible, non-transitory, computer-readable medium comprising code configured to direct a processor to:

receive subjective evaluation criteria and objective evaluation criteria relating to a service from a database, wherein the subject evaluation criteria comprise social data collected from a plurality of users of the service;

scale the subjective evaluation criteria based on a reputation of each of the plurality of users to produce reputation-based subjective evaluation criteria;

generate a service valuation for the service based on the reputation-based subjective evaluation criteria and the objective evaluation criteria; and

generate a vendor valuation for a vendor that provides the service based on the service valuation and service valuations for a plurality of other services provided by the vendor.

16. The tangible, non-transitory, computer-readable medium of claim 15, wherein the code is configured to direct the processor to:

generate a report based on the service valuation or the vendor valuation, or both; and

provide the report to a service portfolio strategist.

17. The tangible, non-transitory, computer-readable medium of claim 15, wherein the code is configured to direct the processor to calculate the reputation of the user based on a credibility and a productivity of the user.

18. The tangible, non-transitory, computer-readable medium of claim 17, wherein the code is configured to direct the processor to determine the credibility of the user based on feedback from other users regarding actions of the user.

19. The tangible, non-transitory, computer-readable medium of claim 18, wherein the code is configured to direct the processor to weight an impact of the feedback from another user based on a reputation of the other user.

20. The tangible, non-transitory, computer-readable medium of claim 17, wherein the code is configured to direct the processor to determine the productivity of the user based on actions of the user.