APPARATUS AND METHODS FOR MULTI-MODE ASYNCHRONOUS COMMUNICATION
First Claim
1. A method, comprising:
- receiving at a host device a first communication associated with a user interaction from at least one electronic device from a plurality of electronic devices, the host device including at least a memory, a processor and a database, the first communication being received at a first time via a first communication mode;
sending at a second time, a response to the first communication, the second time being later than the first time, and independent of the first time; and
receiving at the host device a second communication associated with the user interaction from the at least one electronic device, the second communication being received at a third time, the first communication, the response to the first communication, and the second communication being displayable in a persistent record of the user interaction regardless of a difference between the first time and the third time.
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Accused Products
Abstract
A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.
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Citations
22 Claims
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1. A method, comprising:
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receiving at a host device a first communication associated with a user interaction from at least one electronic device from a plurality of electronic devices, the host device including at least a memory, a processor and a database, the first communication being received at a first time via a first communication mode; sending at a second time, a response to the first communication, the second time being later than the first time, and independent of the first time; and receiving at the host device a second communication associated with the user interaction from the at least one electronic device, the second communication being received at a third time, the first communication, the response to the first communication, and the second communication being displayable in a persistent record of the user interaction regardless of a difference between the first time and the third time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method, comprising:
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sending from an electronic device a first communication associated with a customer service transaction at a first time; receiving a response to the first communication at a second time; sending a second communication associated with the transaction at a third time, the first communication, the response and the second communication being displayable on the electronic device in a persistent record of the transaction regardless of a difference between the first time and the third time. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21)
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22. A non-transitory processor-readable medium storing code representing instructions to cause a processor to:
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receive at a host device a first communication associated with a transaction from at least one electronic device from a plurality of electronic devices, the host device including at least a memory, a processor and a database, the first communication being received at a first time via a first communication mode; send at a second time, a response to the first communication, the second time being later than the first time, and independent of the first time; and receive at the host device a second communication associated with the transaction from the at least one electronic device, the second communication being received at a third time, the first communication and the second communication being displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.
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Specification