Negative Example (Anti-Word) Based Performance Improvement For Speech Recognition

• US 20130289987A1
• Filed: 04/26/2013
• Published: 10/31/2013
• Est. Priority Date: 04/27/2012
• Status: Abandoned Application

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Interactive Intelligence Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Ganapathiraju, Aravind, Iyer, Ananth Nagaraja, Wyss, Felix Immanuel
• Application Number:
  US13/871,053
• Publication Number:
  US 20130289987A1
• Time in Patent Office: Days
• US Class Current: 704/236
• CPC Class Codes: G10L 15/04 Segmentation; Word boundary detection
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 2015/088 Word spotting

Abstract

A system and method are presented for negative example based performance improvements for speech recognition. The presently disclosed embodiments address identified false positives and the identification of negative examples of keywords in an Automatic Speech Recognition (ASR) system. Various methods may be used to identify negative examples of keywords. Such methods may include, for example, human listening and learning possible negative examples from a large domain specific text source. In at least one embodiment, negative examples of keywords may be used to improve the performance of an ASR system by reducing false positives.

Claims

1. A method for using negative examples of words in a speech recognition system, the method comprising the steps of:

a. defining a set of words;

b. identifying a set of negative examples of said words;

c. performing keyword recognition on said set of words and said set of negative examples;

d. determining confidence values of words in said set of words;

e. determining confidence values of words in said set of negative examples;

f. identifying at least one candidate word from said set of words where said confidence value of words in said set of words meets a first criteria;

g. comparing said confidence value of said at least one candidate word to said confidence value of at least one word in said set of negative examples of words; and

,

h. accepting said at least one candidate word as a match if said comparing meets a second criteria.

2. The method of claim 1, wherein step (a) further comprises the steps of:

a.1) collecting recorded conversations from system originations;

a.2) saving said conversations as a searchable database;

a.3) determining a number of keywords for identification within said conversations saved as a searchable database;

a.4) searching for said keywords in said conversations saved as a searchable database;

a.5) identifying keywords within said conversations saved as a searchable database;

a.6) examining said identified keywords;

a.7) detecting negative examples of keywords; and

,

a.8) identifying said negative examples of keywords.

3. The method of claim 2, wherein step (a.5) further comprises the step of:

a.5.1) tagging keywords present n said conversations.

4. The method of claim 3, wherein step (a.5.1) further comprising the step of:

a.5.1.1) identifying patterns occurring within said saved conversations of erroneous detection of said keywords.

5. The method of claim 2, wherein step (a.5) further comprises the step of:

a.5.1) noting confusion of the system.

6. The method of claim 1, wherein step (a) further comprises the steps of:

a.1) selecting a large lexicon of words;

a.2) defining a number of keywords;

a.3) determining a distance metric between said keywords;

a.4) comparing specified keywords to said lexicon of words; and

,

a.5) selecting at least one closest confusable word to an at least one identified domain specific word from said lexicon of words.

7. The method of claim 6, wherein step (a.1) further comprises the step of:

a.1.1) targeting said lexicon of words to a particular domain.

8. The method of claim 6, wherein step (a.4) further comprises the step of:

a.4.1) performing a phonetic distance measure.

9. The method of claim 6, wherein step (a.4) further comprises the step of:

a.4.1) performing a grammar path analysis.

10. The method of claim 6, wherein step (a.3) further comprises the step of:

a.3.1) searching a word-to-pronunciation dictionary in a given language for words with similar pronunciations.

11. The method of claim 1 wherein step (b) further comprises the step of:

b.1) manually entering negative examples of keywords.

12. The method of claim 1, wherein step (a) further comprises the steps of:

a.1) inputting speech data;

a.2) performing a search;

a.3) computing a confidence value for a keyword and at least one negative example of said keyword;

a.4) determining a best negative example of said keyword;

a.5) determining if a confidence value meets a criteria;

a.6) rejecting said keyword if the confidence value does not meet said criteria.

13. The method of claim 12, wherein step (a.5) further comprises the steps of:

a.5.1) determining if said confidence value of the keyword meets said criteria;

a.5.2) determining if said confidence value of the best negative example of the keyword meets a criteria; and

a.5.3) determining if a confidence value of an overlap with a negative example of the keyword meets a criteria.

14. The method of claim 13, wherein step (a.5.3) further comprises the step of:

a.5.3.1) determining said overlap with a predefined percentage of time a negative example of the keyword appears in an audio stream.

15. A method for using negative examples of words in a speech recognition system, the method comprising the steps of:

a. defining a set of words;

b. performing a first keyword recognition with said set of words;

c. determining confidence values of words in said set of words;

d. identifying at least one candidate word from said set of words where said confidence value of words in said set of words meets a first criteria;

e. selecting a set of negative examples of said at least one candidate word;

f. performing a second keyword recognition with said set of negative examples;

g. determining confidence values of words in said set of negative examples;

h. comparing said confidence value of said at least one candidate word to said confidence value of at least one word in said set of negative examples; and

,

i. accepting said at least one candidate word as a match if said comparing meets a second criteria.

16. The method of claim 15, wherein step (a) further comprises the steps of:

a.1) collecting recorded conversations from system originations;

a.2) saving said conversations as a searchable database;

a.3) determining a number of keywords for identification within said conversations saved as a searchable database;

a.4) searching for said keywords in said conversations saved as a searchable database;

a.5) identifying keywords within the conversations saved as a searchable database;

a.6) examining said identified keywords;

a.7) detecting negative examples of keywords; and

,

a.8) identifying said negative examples of keywords.

17. The method of claim 16, wherein step (a.5) further comprises the step of:

a.5.1) tagging keywords present in said conversations.

18. The method of claim 17, further comprising the step of:

a.5.1.1) identifying patterns occurring within said saved conversations of erroneous detection of said keywords.

19. The method of claim 18, further comprising the step of:

a.5.1.1.1) noting confusion of the system.

20. The method of claim 15, wherein step (a) further comprises the steps of:

a.1) selecting a large lexicon of words;

a.2) defining a number of keywords;

a.3) determining a distance metric between said keywords;

a.4) comparing specified keywords to said lexicon of words; and

,

a.5) selecting at least one closest confusable word to an at least one identified domain specific word from the lexicon of words.

21. The method of claim 20, wherein step (a.1) further comprises the step of:

a.1.1) targeting said lexicon of words to a particular domain.

22. The method of claim 20, wherein step (a.4) further comprises the step of:

a.4.1) performing a phonetic distance measure.

23. The method of claim 20, wherein step (a.4) further comprises the step of:

a.4.1) performing a grammar path analysis.

24. The method of claim 20, wherein step (a.3) further comprises the step of:

a.3.1) searching through a word-to-pronunciation dictionary in a given language for words with similar pronunciations.

25. The method of claim 15, wherein step (e) further comprises the step of:

e.1) manually entering negative examples of keywords.

26. The method of claim 15, wherein step (a) further comprises the steps of:

a.1) inputting speech data;

a.2) performing a search;

a.3) computing a confidence value for a keyword and at least one negative examples of said keyword;

a.4) determining a best negative example of said keyword;

a.5) determining if a confidence value meets a criteria;

a.6) rejecting said keyword if the confidence value meets a criteria.

27. The method of claim 26, wherein step (a.5) further comprises the steps of:

a.5.1) determining if said confidence value of the keyword meets a criteria;

a.5.2) determining if said confidence value of the best negative example of the keyword meets a criteria; and

a.5.3) determining if said confidence value of an overlap with a negative example of the keyword meets a criteria.

28. The method of claim 27, wherein step (a.5.3) further comprises the step of:

a.5.3.1) determining said overlap with a predefined percentage of time a negative example of the keyword appears in an audio stream.

29. The method of claim 15, wherein step (i) further comprising the step of:

i.1) performing the acceptance where said second criteria includes the temporal proximity of recognition of said candidate word to recognition of said words in said set of negative examples.

30. A system for identifying negative examples of keywords comprising:

a. a means for detecting a keyword in an audio stream;

b. a means for detecting a negative example of said keyword in an audio stream;

c. a means for combining information from said detected keyword and detected negative examples of said keyword; and

,

d. a means for determining whether a detected word is a negative example of a keyword.