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METHOD AND APPARATUS FOR IDENTIFYING AND CLASSIFYING QUERY INTENT

  • US 20130290342A1
  • Filed: 06/27/2013
  • Published: 10/31/2013
  • Est. Priority Date: 08/14/2006
  • Status: Active Grant
First Claim
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1. A method for classifying a query intent, the method comprising:

  • providing an ontology that defines a hierarchy of a plurality of concepts at different concept domain layers;

    classifying each of a plurality of received queries with a particular intent category based on the ontology, wherein the intent category is pre-defined by a single natural language word or phrase that summarizes a generalized information requested by the queries;

    associating an intent response formulated of natural language words or phrases with the particular intent category, wherein the intent response provides a single common applicable response for the queries;

    providing an intent hierarchy of a plurality of intent categories including the particular intent category, wherein the intent hierarchy is independent and different from a hierarchy of the ontology;

    determining if the particular intent category has a parent hierarchical intent category located in a higher domain layer of the intent hierarchy; and

    if the parent hierarchical intent category is present in the particular intent hierarchy, then displaying an intent response of the parent hierarchical intent category.

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