Authentication of Service Requests

• US 20130290533A1
• Filed: 03/14/2013
• Published: 10/31/2013
• Est. Priority Date: 12/14/2010
• Status: Active Grant

• Current Assignee: LivePerson Incorporated
• Original Assignee: LivePerson Incorporated
• Inventors: Barak, Matan, Lewis, Todd, Mulhearn, Justin Robert
• Granted Patent: US 9,350,598 B2
• Time in Patent Office: Days
• US Class Current: 709/225
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70
• CPC Class Codes: H04L 67/306 User profiles

Abstract

Described are computer-based methods and apparatuses, including computer program products, for authentication of service requests. Data is transmitted that causes transmission of a service request to the server when actuated. Data representing the service request and data representing a sender of the service request is received. The (a) data representing the service request, data representing the sender of the service request, or both, is compared against (b) pre-defined criteria associated with the data that causes transmission of the service request. The service request from the sender is processed if the comparison authenticates the service request.

Claims

1. A computerized method for authenticating user service requests, comprising:

transmitting, from a server, data that causes transmission of a service request to the server;

receiving, at the server, data representing the service request and data representing a sender of the service request;

comparing, by the server, (a) the data representing the service request, the data representing the sender of the service request, or both, against (b) pre-defined criteria associated with the data that causes transmission of the service request; and

processing, by the server, the service request from the sender if the comparison authenticates the service request.

2. The method of claim 1, wherein the data that causes transmission of a service request to the server when actuated comprises an HTTP link.