System and Method for Voice Activated Provisioning of Telecommunication Services
First Claim
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1. A method for provisioning communications services, the method comprising:
- linking a remote device controlled by a user with a provisioning system;
receiving an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories;
displaying the initial verbal selection of a category of menu on a graphical user interface;
receiving one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category;
suggesting a plurality of solutions and actions associated with the one or more secondary verbal commands;
receiving an action selection from the user; and
performing the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services.
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Abstract
A system and method for provisioning communications services. A remote device controlled by a user is linked with a provisioning system. A verbal selection of a menu associated with a library is received for performing one or more actions within the provisioning system. One or more verbal commands associated with the menu are received. A determination is made of an action within the library associated with the one or more verbal commands. The action associated with the one or more verbal commands is performed in the provisioning system to provision the communications services.
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Citations
20 Claims
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1. A method for provisioning communications services, the method comprising:
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linking a remote device controlled by a user with a provisioning system; receiving an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories; displaying the initial verbal selection of a category of menu on a graphical user interface; receiving one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category; suggesting a plurality of solutions and actions associated with the one or more secondary verbal commands; receiving an action selection from the user; and performing the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A voice controlled provisioning system, the system comprising:
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a voice response system for detecting one or more verbal commands received from a remote device operated by a user; a graphical user interface for displaying the one or more verbal commands received from the remote device; a plurality of categories of menus in communication with the voice response system, the plurality of categories of menus being selected based on an initial voice command; a plurality of command libraries associated with each of the plurality of categories of menus, the libraries including a plurality of secondary voice commands associated with one or more actions; and a control in communication with the voice response system, the control being configured to select a category of menu based upon an initial verbal command and suggest a plurality of solutions and actions associated with the selected category of menu based upon the one or more secondary verbal commands to provision communications services, the control being further configured to receive an action selection from the user and perform the selected action to provision communications services. - View Dependent Claims (13, 14, 15, 16)
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17. A voice controlled provisioning system, the system comprising:
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a processor for executing a set of instructions; a non-transitory memory for storing the set of instructions, the set of instructions being operable to; link a remote device controlled by a user with a provisioning system; receive an initial verbal selection of a category of menu to be utilized by the provisioning system, wherein the category of menu is selected from a plurality of menu categories; display the initial verbal selection of a category of menu on a graphical user interface; receive one or more secondary verbal commands associated with the category of menu initially selected, wherein the secondary verbal command is selected from a plurality of secondary verbal commands associated with the initially selected menu category; suggest a plurality of solutions and actions associated with the one or more secondary verbal commands; receive an action selection from the user; and perform the selected action associated with the one or more secondary verbal commands in the provisioning system to provision the communications services. - View Dependent Claims (18, 19, 20)
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Specification