SYSTEM AND METHOD FOR CORRELATING USER CALL RESPONSE TO ELECTRONIC MESSAGES

• US 20130294588A1
• Filed: 01/09/2013
• Published: 11/07/2013
• Est. Priority Date: 01/09/2012
• Status: Active Grant

• Current Assignee: Yodel Innovations, LLC
• Original Assignee: Yodel Innovations, LLC
• Inventors: Burger, Eric William, Pelson, Jonathan Andrew, Heard, David, Traver, Gary
• Granted Patent: US 9,105,057 B2
• Time in Patent Office: Days
• US Class Current: 379/88.01
• CPC Class Codes: G06Q 30/0246 Traffic
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/8088 involving increased rates, e.g. spam messaging billing differentiation
• CPC Class Codes: H04M 15/8207 Time based data metric aspects, e.g. VoIP or circuit switched packet data
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5235 Dependent on call type or called number [DNIS]
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method of correlating voice calls with received electronic messages includes sending an electronic message associated with a second party to a first party; subsequently receiving a voice call from the first party by the second party; automatically determining whether the voice call resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received voice call; and if it is determined that the voice call resulted from the electronic message, flagging the voice call to have a different status from voice calls not determined to have resulted from an electronic message.

Claims

10. A method of charging a merchant for received voice calls, the method comprising:

maintaining a database that stores a record of sent electronic advertisements, indications of users who receive the electronic advertisements, and information indicating a time at which the users receive the electronic advertisements;

automatically storing, in the database, records of voice calls made to the advertisers by the users who received the electronic advertisements;

using the database, for each voice call to a merchant from a user, automatically determining whether the voice call was made within a predetermined time period T from a time at which the user received an electronic advertisement for the merchant; and

based on the determination, selecting an amount and/or rate to charge the merchant for the voice call.

1. A method of correlating voice calls with received electronic messages, the method including:

sending an electronic message associated with a second party to a first party;

subsequently receiving a voice call from the first party by the second party;

automatically determining whether the voice call resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received voice call; and

if it is determined that the voice call resulted from the electronic message, flagging the voice call to have a different status from voice calls not determined to have resulted from an electronic message.

2. The method of claim 1, wherein sending the electronic message includes:

sending the electronic message over a telecommunications network to a first user device of the first party.

3. The method of claim 2, wherein the telecommunications network includes the Internet.

4. The method of claim 2, wherein the electronic message further includes:

an advertisement including an indicator used to make the voice call.

5. The method of claim 4, wherein the indicator is at least one of:

a selectable link, or a telephone number.

6. The method of claim 1, wherein automatically determining whether the voice call resulted from the electronic message includes:

determining a length of time between the sending of the electronic message and the receiving of the voice call; and

if the length of time is less than a predetermined amount, determining that the voice call resulted from the electronic message.

7. The method of claim 1, further comprising:

billing the second party for the voice call, based on the flagged status of the voice call.

8. The method of claim 7, further comprising:

billing the first party at a first rate for voice calls received by the first party and flagged with a status indicating that the voice calls resulted from an electronic message; and

billing the first party at a second rate for voice calls received by the first party and flagged with a status indicating that the voice calls did not result from an electronic message, wherein the first rate is higher than the second rate.

9. The method of claim 1, wherein:

the voice call is a telephone call made using a telephone number.

11. The method of claim 10, further comprising:

when the determination indicates that a voice call was made by a particular user within the time period T from when the user received an advertisement for a particular merchant, then charging the merchant a first rate for the voice call; and

when the determination indicates that a voice call was made by a particular user after the time period T from when the user received an advertisement for a particular merchant, then charging the merchant a second rate for the voice call,

wherein the second rate is lower than the first rate.

12. The method of claim 10, further comprising:

transmitting the electronic advertisements over the Internet as visual display advertisements.

17. The method of claim 10, wherein:

the voice calls are telephone calls made using respective telephone numbers.

14. The method of claim 13, further comprising:

initiating the voice calls by one or more of;

selecting a link in a visual display advertisement on a first device on which the link is displayed;

or dialing the telephone number of a merchant from a second device different from the first device on which the link is displayed.

15. The method of claim 14, further comprising:

maintaining voice call records for at least a first user, the voice call records including first voice call records for voice calls made using the first device and second voice call records for voice calls made using the second device; and

determining whether a voice call was made within a predetermined time period T from a time at which the user received an electronic advertisement for the merchant, based on the first voice call records and the second voice call records.

16. The method of claim 15, wherein:

the first device is a mobile telephone device, and the second device is a land line telephone device.

18. A method for receiving voice calls by recipient parties, the method including:

sending electronic messages to potential callers, the electronic messages indicating a method for calling the recipient parties;

maintaining a database that stores a list of the sent electronic messages, indications of potential callers who received the electronic messages, and information indicating a time at which the users received the electronic messages;

automatically storing in the database records of voice calls made to the recipient parties by the potential callers who received the electronic messages;

using the database, for each voice call to a recipient party from a potential caller, automatically determining whether the voice call was made within a predetermined time period T from a time at which the potential caller received an electronic message indicating a method for calling the recipient party; and

based on the determination, selecting an amount and/or rate to charge the recipient party for the voice call.

19. A method for determining how much to bill a merchant for a voice call received by a caller, the method comprising:

storing, in a database, a list of calls made by the caller from at least two calling sources including a first calling source and a second calling source, the list including a time at which each call was made;

storing, in the database, a list of advertisements received by the first calling source, the list including an indication of a time at which each advertisement was received and/or displayed at the first calling source;

automatically determining, based on the list of calls made and the list of advertisements received, whether any of the calls were calls made to the merchant within a predetermined time period T of the first calling source receiving and/or displaying an advertisement for the merchant;

when it is determined that a call was made to the merchant within a predetermined time period T of the first calling source receiving and/or displaying an advertisement for the merchant, charging the merchant for the call based on a first billing scheme; and

when it is determined that a call was made to the merchant after the predetermined time period T of the first calling source receiving and/or displaying an advertisement for the merchant, charging the merchant for the call based on a second billing scheme different from the first billing scheme.

20. The method of claim 19, wherein the second billing scheme includes lower billing rates than the first billing scheme.