System and Method for Speech-Enabled Call Routing
First Claim
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1. A method comprising receiving a communication from a source, wherein the communication is associated with an account of the source;
- determining, at a processor, whether a time period is greater than a threshold time period, wherein the time period is associated with a voice message box associated with the account having a particular status; and
routing the communication to a first destination based on a determination that the time period is greater than the threshold time period.
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Abstract
In a particular embodiment, a method includes receiving a communication from a source. The communication is associated with an account of the source. The method further includes determining, at a processor, whether a time period satisfies a threshold time period. The time period is associated with a voice message box having a particular status. The method further includes routing the communication to a first destination based on a determination that the time period satisfies the threshold time period.
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Citations
20 Claims
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1. A method comprising receiving a communication from a source, wherein the communication is associated with an account of the source;
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determining, at a processor, whether a time period is greater than a threshold time period, wherein the time period is associated with a voice message box associated with the account having a particular status; and routing the communication to a first destination based on a determination that the time period is greater than the threshold time period. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method comprising:
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determining, at a processor, a first destination based on text associated with a communication from a source, wherein the communication is associated with an account of the source; determining a time period that a voice message box associated with the account is associated with a particular status; and routing the communication based on a comparison of the time period to a threshold time period. - View Dependent Claims (14, 15, 16, 17)
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18. A system comprising:
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a network interface configured to receive a communication from a source, wherein the communication is associated with an account of the source; a processor; and a memory that includes instructions that are executable by the processor to perform operations including; determining a time period that a voice message box associated with the account is associated with a particular status; and routing the communication based on a comparison of the time period to a threshold time period. - View Dependent Claims (19, 20)
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Specification