METHOD AND APPARATUS FOR IDENTIFYING AND ELICITING MISSING QUESTION DETAILS IN A CONSULTATION SYSTEM
First Claim
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1. A method for identifying or soliciting question details in an online consultation system, the method comprising:
- receiving a question from a user related to a topic category;
parsing the question into phrasal components;
identifying a question detail by matching the question detail to a concept found in one or more ontologies corresponding to the topic category;
selecting a most specific detail found in the question;
populating a question detail field.
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Abstract
Embodiments of the present invention further provide systems and methods for automatically identifying question details or soliciting the missing details from users posting questions to an online consultation system.
19 Citations
15 Claims
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1. A method for identifying or soliciting question details in an online consultation system, the method comprising:
receiving a question from a user related to a topic category; parsing the question into phrasal components; identifying a question detail by matching the question detail to a concept found in one or more ontologies corresponding to the topic category; selecting a most specific detail found in the question; populating a question detail field. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An apparatus for identifying question details in an online consultation website, the apparatus comprising:
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an online consultation website capable of receiving a question from a user related to a topic category; a phrasal analysis engine for parsing the question into its phrasal components; an identification engine for identifying a question phrasal component as a question detail when matched to a concept found in one or more ontologies corresponding to the topic category; a logic engine for selecting a most specific detail found in the question; an output engine for populating a question detail field corresponding to the selected detail. - View Dependent Claims (9)
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10. A non-transitory machine-readable storage medium having embodied thereon instructions which when executed by at least one processor, causes a machine to perform operations comprising:
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receiving a question from a user related to a topic category; parsing the question into phrasal components; identifying a question detail by matching the question detail to a concept found in one or more ontologies corresponding to the topic category; selecting a most specific detail found in the question; populating a question detail field. - View Dependent Claims (11, 12, 13, 14, 15)
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Specification