REMOTE MANAGEMENT OF INDUSTRIAL PROCESSES

• US 20130304237A1
• Filed: 12/19/2011
• Published: 11/14/2013
• Est. Priority Date: 12/21/2010
• Status: Abandoned Application

• Current Assignee: ABB Incorporated (ABB Limited)
• Original Assignee: ABB Incorporated (ABB Limited)
• Inventors: Schroeder, John, Schuh, Lother, Wnek, Maciej
• Application Number:
  US13/996,983
• Publication Number:
  US 20130304237A1
• Time in Patent Office: Days
• US Class Current: 700/73
• CPC Class Codes: G05B 15/02 electric
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 50/04 Manufacturing
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: Y02P 90/30 Computing systems specially adapted for manufacturing

Abstract

Systems and other embodiments for causing a service request to be produced are described. A system can comprise an analysis component that evaluates an information set to produce an evaluation result. The information set can include a first piece of information from a first information source and a second piece of information from a second information source. The system can also comprise a determination component that proactively makes a determination on if a service request should be produced, where the determination based, at least in part, on the evaluation result. The system can further comprise a production component that causes the service request to be produced in response to the determination being positive.

Claims

1. A system, comprising:

an analysis component that evaluates an information set to produce an evaluation result, where the information set includes a first piece of information from a first information source and a second piece of information from a second information source;

a determination component that proactively makes a determination on if a service request should be produced, where the determination is based, at least in part, on the evaluation result; and

a production component that causes the service request to be produced in response to the determination being positive.

2. The system of claim 1, comprising:

an identification component that identifies a remote access associated with the service request; and

a management component that causes the remote access to be granted.

3. The system of claim 1 comprising:

a collection component that obtains a transferred information set, where the transferred information set is, at least in part, from at least one of the first information source or the second information source;

an assessment component that examines the transferred information set to produce an examination result;

a resolution component that makes a decision on if at least part of the transferred information set should be retained as part of the information set, where the decision is based, at least in part, on the examination result and where, in response to the decision being positive, at least part of the transferred information set becomes a designated information set that is designated to be part of the information set; and

a retention component that causes the designated information set to become part of the information set.

4. The system of claim 1, where the first information source is associated with a first industrial process and where the second information source is associated with a second industrial process.

5. The system of claim 1, where the service request is an instruction to perform a repair at a location related to at least one of the first information source and the second information source.

6. The system of claim 1, where the service request is an instruction to perform a recommended operation upon a location related to at least one of the first information source and the second information source.

7. The system of claim 1, comprising:

a service request evaluation component that analyzes the service request to produce a service request analysis result; and

an information identification component that selects a service request information set to be presented along with the service request, where selection of the service request information set is based, at least in part, on the service request analysis result.

8. The system of claim 1, comprising:

a service request evaluation component that analyzes the service request to produce a service request analysis result;

an recognition component that makes an identification of a preferred destination for the service request, where the identification is based, at least in part, on the service request analysis result; and

a transfer component that causes the service request to be transferred to the preferred destination.

9. The system of claim 1, where the first information source is associated with a vendor and where the second information source is associated with the vendor.

10. The system of claim 1, where the first information source is associated with a first vendor, where the second information source is associated with a second vendor, and where the first vendor and second vendor are different vendors.

11. The system of claim 1, where the service request includes vendor specific information.

12. The system of claim 1, where the evaluation result identifies at least one entity that should be involved with the service request and where the service request is caused to transfer to the at least one entity.

13. The system of claim 1, comprising:

a monitor component that makes an observation on at least one of the first information source or the second information source; and

an extraction component that identifies a piece of information to be part of the information set based, at least in part, on the observation.

14. The system of claim 1, where the service request is an instruction to modify management of an aspect for a device, where the device is associated with at least one of the first information source or the second information source.

15. A system, comprising:

an evaluation component that analyzes a first information set from a first industrial process and a second information set from a second industrial process to produce an analysis result; and

a generation determination component that proactively makes a determination on if a service request should be generated based, at least in part, on the analysis result.

16. The system of claim 15, comprising:

a creation component that produces the service request in response to the determination being positive;

a classification component that identifies an information set associated with the service request to be sent with the service request;

a destination component that determines a destination for the service request; and

a transfer component that causes the service request and the information set to transfer to the destination.

17. The system of claim 16, comprising:

an access component that causes the destination to have limited remote access associated with the service request;

where the service request, the information set, and remote access data are disclosed at the destination in a visual construct.

18. The system of claim 15, where the first industrial process and the second industrial process perform essentially the same process at different physical locations.

19. A method, comprising:

identifying a situation in a component of an industrial process;

determining a vendor associated with the component;

identifying an information set related to the situation; and

causing a notice to be issued to the vendor, where the notice identifies the situation and includes the information set.

20. The system of claim 19, where the notice provides the vendor with remote access to the component and where the remote access is limited in scope with regard to at least one of the component or the situation.