MEDIATION COMPUTING DEVICE AND ASSOCIATED METHOD FOR GENERATING SEMANTIC TAGS

• US 20130304454A1
• Filed: 05/14/2012
• Published: 11/14/2013
• Est. Priority Date: 05/14/2012
• Status: Active Grant

• Current Assignee: The Boeing Co.
• Original Assignee: The Boeing Co.
• Inventors: Kimberly, Greg A., Walia, Harshpreet S.
• Granted Patent: US 9,336,187 B2
• Time in Patent Office: Days
• US Class Current: 704/9
• CPC Class Codes: G06F 40/117 Tagging; Marking up details of markup languages G06F40/143; Designating a block; Setting of attributes style sheets, e.g. eXtensible Stylesheet Language Transformation [XSLT], G06F40/154
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A computing device, computer system and associated method are provided to mediate a conversation in a manner that facilitates the inclusion of semantic tags within the conversation. In the context of a method, user input may be received relating to maintenance of a system. The method also determines, with processing circuitry, a candidate tag based upon semantic context of the user input. Additionally, the method provides an indication of the candidate tag to the user and receives a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input. The method may also store the maintenance report including the user input and an associated tag. A corresponding mediation computing device and an associated computer system are also provided.

Claims

1. A method of generating maintenance reports, the method comprising:

receiving user input relating to maintenance of a system;

determining, with processing circuitry, a candidate tag based upon semantic context of the user input;

providing an indication of the candidate tag to the user; and

receiving a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input.

2. A method according to claim 1 wherein determining the candidate tag comprises determining the candidate tag based upon a domain within which the user input is provided.

3. A method according to claim 1 wherein the user input is part of an ongoing conversation, and wherein determining the candidate tag comprises determining the candidate tag based upon the semantic context of the ongoing conversation.

4. A method according to claim 1 wherein the indication of the candidate tag is provided to the user while composing a message that includes the user input.

5. A method according to claim 1 wherein receiving user input comprises receiving user input indicating commencement of tagging by the user, and wherein determining the candidate tag and providing the indication of the candidate tag are performed in response to the commencement of tagging by the user.

6. A method according to claim 5 wherein determining the candidate tag comprises completing the tagging commenced by the user.

7. A method according to claim 1 further comprising storing the maintenance report including the user input and an associated tag.

8. A computing device configured to generate maintenance reports, the computing device comprising:

an interface configured to receive user input relating to maintenance of a system; and

processing circuitry configured to determine a candidate tag based upon semantic context of the user input,

wherein the interface is further configured to provide an indication of the candidate tag to the user and to receive a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input.

9. A computing device according to claim 8 wherein the processing circuitry is configured to determine the candidate tag by determining the candidate tag based upon a domain within which the user input is provided.

10. A computing device according to claim 8 wherein the user input is part of an ongoing conversation, and wherein the processing circuitry is configured to determine the candidate tag by determining the candidate tag based upon the semantic context of the ongoing conversation.

11. A computing device according to claim 8 wherein the interface is configured to provide the indication of the candidate tag to the user while the user is composing a message that includes the user input.

12. A computing device according to claim 8 wherein the interface is configured to receive user input by receiving user input indicating commencement of tagging by the user, and wherein the processing circuitry is configured to determine the candidate tag and the interface is configured to provide the indication of the candidate tag in response to the commencement of tagging by the user.

13. A computing device according to claim 12 wherein the processing circuitry is configured to determine the candidate tag by completing the tagging commenced by the user.

14. A computing device according to claim 8 further comprising a memory device configured to store the maintenance report including the user input and an associated tag.

15. A computer system comprising:

a mediation computing device configured to mediate a conversation comprised of a plurality of messages, wherein the mediation computing device is configured to receive user input comprising at least a portion of a message of the conversation, determine a candidate tag based upon semantic context of the user input, provide an indication of the candidate tag to the user and receive a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input; and

an ancillary computing device configured to review the conversation following completion of the conversation.

16. A computer system according to claim 15 wherein the ancillary computing device comprises a search engine or a business process analysis engine.

17. A computer system according to claim 15 further comprising a memory device configured to store the conversation including the plurality of messages and respective tags associated therewith, wherein the ancillary computing device is configured to review the conversation stored by the memory device.

18. A computer system according to claim 15 wherein the conversation comprises a maintenance report.

19. A computer system according to claim 15 wherein the mediation computing device is configured to determine the candidate tag by determining the candidate tag based upon a domain within which the user input is provided.

20. A computer system according to claim 15 wherein the mediation computing device is configured to provide the indication of the candidate tag to the user while the user is composing the message that includes the user input.