SYSTEMS AND METHODS FOR IDENTIFYING CONCEPTS AND KEYWORDS FROM SPOKEN WORDS IN TEXT, AUDIO, AND VIDEO CONTENT

• US 20130311181A1
• Filed: 07/29/2013
• Published: 11/21/2013
• Est. Priority Date: 09/21/2009
• Status: Abandoned Application

• Current Assignee: VoiceBase, Inc. (LivePerson Incorporated)
• Original Assignee: VoiceBase, Inc. (LivePerson Incorporated)
• Inventors: Bachtiger, Walter, Jannink, Jan, Blazensky, Jay
• Application Number:
  US13/953,635
• Publication Number:
  US 20130311181A1
• Time in Patent Office: Days
• US Class Current: 704/235
• CPC Class Codes: G06F 16/345 Summarisation for human users
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

Systems for identifying, summarizing, and communicating topics and keywords included within an input file are disclosed. The systems include a server that receives one or more input files from an external source; conducts a speech-to-text transcription (when the input file is an audio or video file); and applies an algorithm to the text in order to analyze the content therein. The algorithm calculates a total score for each word included within the text, which is calculated using a variety of metrics that include: a length of each word in relation to a mean length of words, the frequency of letter groups used within each word, the frequency of repetition of each word and word sequences, a part of speech that is represented by each word, and membership of each word within a custom set of words. The systems are further capable of generating a graphical representation of each input file, which depicts those parts of the input file that exhibit a higher total score from those that do not. In addition, the systems allow users to publish commentary—through an email interface—to such graphical representations of the input files.

Claims

1. A system for identifying, summarizing, and communicating topics and keywords included within spoken content, which comprises a server that is configured to:

(a) receive one or more input files containing spoken content from an external source;

(b) process the input files using speech-to-text transcription when the spoken content is formatted as a video or audio file; and

(c) apply an algorithm to the transcribed text in order to analyze the spoken content, wherein the algorithm calculates a total score for each word included within the transcribed text, wherein the total score is calculated using a plurality of metrics which comprise;

(i) a length of each word in relation to a mean length of words;

(ii) frequency of letter groups used within each word;

(iii) frequency of repetition of each word and word sequences;

(iv) a part of speech that is represented by each word; and

(v) membership of each word within a custom set of words.

2. The system of claim 1, wherein the system calculates a sub-score for each of the plurality of metrics, whereupon the total score is calculated as a sum of the sub-scores.

3. The system of claim 1, wherein each of the plurality of metrics may be:

(a) multiplied by a weighting factor;

(b) adjusted based on metadata contained within the input files, wherein said metadata are selected from a group consisting of intensity, loudness metrics, confidence level in transcription, clarity of word, speed of speech, location within a speech, and combinations of the foregoing;

or

(c) a combination of (a) and (b).

4. The system of claim 3, wherein the server is further configured to generate a graphical user interface that portrays a beginning and an end of each input file or excerpt thereof.

5. The system of claim 4, wherein the graphical user interface that portrays a beginning and an end of each input file visually identifies and labels segments of the input file that are correlated with a higher or lower total score that is calculated by the algorithm.

6. The system of claim 5, wherein the server is operably connected to a centralized website within which a plurality of users may access, view, and publish comments to the graphical user interface that portrays a beginning and an end of each input file.

7. The system of claim 5, wherein the server is operably connected to, or in communication with, a telecommunications, VOIP, or Asterisk PBX system.

8. The system of claim 5, wherein the server is configured to email a defined number of users a message, which allows recipients of said email to access, view, and publish comments to a graphical user interface that portrays a beginning and an end of each input file.

9. The system of claim 8, wherein the defined number of users may add or delete comments, and publish such comments to the graphical user interface, through an email interface by including commands within a reply message to said email, wherein said commands specify (i) whether a comment is being added or deleted and (ii) a numeric position within the graphical user interface where the comment should be added or deleted.

10. The system of claim 9, wherein the defined number of users may add commentary to the comments published by other users through the email interface.