SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING MOBILE DEVICE SUPPORT SERVICES
4 Assignments
0 Petitions
Accused Products
Abstract
A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.
102 Citations
71 Claims
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1-26. -26. (canceled)
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27. An apparatus comprising at least one processor and at least one memory having program code instructions embodied therein, the at least one memory and program code instructions being configured to, with the at least one processor, direct the apparatus to at least:
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receive device status data from a mobile device; determine one or more potential faults related to the mobile device based at least in part on the device status data; and cause information regarding the one or more potential faults related to the mobile device to be provided to the mobile device.
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28-49. -49. (canceled)
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50. A computer program product comprising a non-transitory computer-readable storage medium having program code portions stored therein, the program code portions being configured to, upon execution, direct an apparatus to at least:
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receive device status data from a mobile device; identify one or more potential faults related to the mobile device based at least in part on the device status data; and cause information regarding the one or more potential faults related to the mobile device to be provided to the mobile device. - View Dependent Claims (51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69)
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70. A system comprising:
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a mobile device comprising at least one first processor and at least one first memory having first program code instructions embodied therein, the at least one first memory and first program code instructions being configured to, with the at least one first processor, direct the mobile device to at least; collect device status data, transmit the device status data, receive information regarding one or more potential faults related to the mobile device, and cause the information regarding the one or more potential faults to be displayed; a mobile device support apparatus comprising at least one second processor and at least one second memory having second program code instructions embodied therein, the at least one second memory and second program code instructions being configured to, with the at least one second processor, direct the mobile device support apparatus to at least; receive the device status data from the mobile device, identify one or more potential faults related to the mobile device based at least in part on the device status data, and cause the information regarding the one or more potential faults related to the mobile device to be provided to the mobile device.
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71-72. -72. (canceled)
Specification