SYSTEM FOR AND METHOD OF ANALYZING AND RESPONDING TO USER GENERATED CONTENT

• US 20130317808A1
• Filed: 09/14/2012
• Published: 11/28/2013
• Est. Priority Date: 05/24/2012
• Status: Abandoned Application

• Current Assignee: IAC Search & Media Incorporated (IAC/InterActiveCorp)
• Original Assignee: About Incorporated (IAC, Inc.)
• Inventors: Kruel, Chachi, McCoy, Ron, Sherman, Howard, Daw, Alexander
• Application Number:
  US13/618,072
• Publication Number:
  US 20130317808A1
• Time in Patent Office: Days
• US Class Current: 704/9
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A computer implemented system and method for automatically generating a response to a user generated content, the system comprises an interface configured to receive, via a communication network, user generated content from at least one social networking source; a natural language processor configured to process one or more terms from the user generated content to identify the user generated content; a programmed computer processor configured to match the identified user generated content with at least one resource provided by a content provider; an electronic storage component configured to store a reference to the at least one resource; a programmed computer processor configured to generate a response to the user generated content, wherein the resource comprises the reference to the at least one resource; and a programmed computer processor configured to provide, via a communication network, the response to the social networking source.

Claims

1. A computer implemented method for automatically generating a response to a user generated content, the method comprising:

receiving, via at least one interface via a communication network, user generated content from at least one social networking source;

processing, via at least one natural language processor, one or more terms from the user generated content to identify the user generated content;

matching, via at least one computer processor, the identified user generated content with at least one resource provided by a content provider;

extracting, from an electronic storage component, a reference to the at least one resource;

generating, via at least one computer processor, a response to the user generated content, wherein the resource comprises the reference to the at least one resource; and

providing, via a communication network, the response to the social networking source.

2. The method of claim 1, further comprising the step of:

filtering the user generated content to exclude ineligible content.

3. The method of claim 1, further comprising the step of:

classifying the user generated content to one or more categories comprising (1) stating a need or want, (2) stating a problem, (3) asking a question, (4) likes, and (5) dislikes.

4. The method of claim 1, further comprising the step of:

assigning a speech act confidence score to the user generated content wherein the speech act confidence score represents a level of certainty that the user generated content is classified correctly.

5. The method of claim 1, further comprising the step of:

assigning a key noun score to the user generated content wherein the key noun score represents a level of similarity with one or more tagged keywords used to identify the user generated content.

6. The method of claim 1, further comprising the step of:

assigning a relevancy score to the user generated content wherein the relevancy score represents a level of relevancy between the user generated content and the matched resource.

7. The method of claim 1, further comprising the step of:

assigning an actionability score to the user generated content wherein the actionability score represents an indication of applicability of the resource associated with a content provider to the user generated content.

8. The method of claim 1, further comprising the step of:

adding a tag to the response to track user interaction with the response.

9. The method of claim 1, further comprising the step of:

identifying one or more keywords to identify user generated content.

10. The method of claim 1, further comprising the step of:

customizing the response for an author of the user generated content.

11. A computer implemented system for automatically generating a response to a user generated content, the system comprising:

an interface configured to receive, via a communication network, user generated content from at least one social networking source;

a natural language processor configured to process one or more terms from the user generated content to identify the user generated content;

a programmed computer processor configured to match the identified user generated content with at least one resource provided by a content provider;

an electronic storage component configured to store a reference to the at least one resource;

a programmed computer processor configured to generate a response to the user generated content, wherein the resource comprises the reference to the at least one resource; and

a programmed computer processor configured to provide, via a communication network, the response to the social networking source.

12. The system of claim 11, further comprising a programmed computer processor configured to filter the user generated content to exclude ineligible content.

13. The system of claim 11, further comprising a programmed computer processor configured to classify the user generated content to one or more categories comprising (1) stating a need or want, (2) stating a problem, (3) asking a question, (4) likes, and (5) dislikes.

14. The system of claim 11, further comprising a programmed computer processor configured to assign a speech act confidence score to the user generated content wherein the speech act confidence score represents a level of certainty that the user generated content is classified correctly.

15. The system of claim 11, further comprising a programmed computer processor configured to assign a key noun score to the user generated content wherein the key noun score represents a level of similarity with one or more tagged keywords used to identify the user generated content.

16. The system of claim 11, further comprising a programmed computer processor configured to assign a relevancy score to the user generated content wherein the relevancy score represents a level of relevancy between the user generated content and the matched resource.

17. The system of claim 11, further comprising a programmed computer processor configured to assign an actionability score to the user generated content wherein the actionability score represents an indication of applicability of the resource associated with a content provider to the user generated content.

18. The system of claim 11, further comprising a programmed computer processor configured to add a tag to the response to track user interaction with the response.

19. The system of claim 11, further comprising a programmed computer processor configured to identify one or more keywords to identify user generated content.

20. The system of claim 11, further comprising a programmed computer processor configured to customize the response.