WORK PROBLEM ANALYSIS SUPPORT SYSTEM

• US 20130317879A1
• Filed: 02/28/2013
• Published: 11/28/2013
• Est. Priority Date: 05/24/2012
• Status: Abandoned Application

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: UKAI, Hiromi, MIBE, Ryota, DANNO, Hirofumi, ITO, Hideaki, KAWASAKI, Takafumi, HAYASHI, Shigetoshi, SHINKE, Hirofumi, HIRAI, Chiaki
• Application Number:
  US13/780,742
• Publication Number:
  US 20130317879A1
• Time in Patent Office: Days
• US Class Current: 705/7.27
• CPC Class Codes: G06Q 10/0633 Workflow analysis

Abstract

There is provided a system which analyzes data representative of operation situation of a work system and finds tacit problem hidden in work performed at the a field by a system user. Particularly, the system is to support to find the problem even if the user is not a specialist such as ethnographer. The system includes event examples in which the problems in the work at the field found from user analysis such as observation or interview are classified and expressed as events in operation data when a computer is utilized, analysis menu, analysis function and visualization unit for finding the events.

Claims

1. A work problem analysis support system comprising:

means to collect plural pieces of information representative of execution situation of work in execution of the work;

means to store each of the plural pieces of collected information in corresponding manner to attribute of the information;

means to specify information and attribute causing problem in execution of the work from the information; and

means to specify another attribute having relevance to the specified attribute to be related to the specified attribute and specify factor candidates of the problem.

2. A work problem analysis support system according to claim 1, further comprising:

means to display the factor candidates, and

wherein

the display means can display each of the factor candidates selectively.

3. A work problem analysis support system according to claim 2, wherein

the plural pieces of information contain person who performs the work, execution time and the work, and

the attribute contains experience year and work place of the person, date and day of week for the time, picture utilized in the work and job necessary time.

4. A work problem analysis support method comprising:

a step of collecting plural pieces of information representative of execution situation of work in execution of the work;

a step of storing each of the plural pieces of collected information in corresponding manner to attribute of the information;

a step of specifying information and attribute causing problem in execution of the work from the information; and

a step of specifying another attribute having relevance to the specified attribute to be related to the specified attribute and specifying factor candidates of the problem.

5. A work problem analysis support method according to claim 4, further comprising:

a step of displaying the factor candidates, and

wherein

the display step can display each of the factor candidates selectively.

6. A work problem analysis support method according to claim 5, wherein

the plural pieces of information contain person who performs the work, execution time and the work, and

the attribute contains experience year and work place of the person, date and day of week for the time, picture utilized in the work and job necessary time.