AUTOMATED, TARGETED DIAGNOSTIC PROBE USING A VEHICLE TELEMATICS UNIT
First Claim
1. A method of supplying data for use in providing diagnostic assistance to a vehicle, comprising the steps of:
- obtaining indicator data representative of vehicle diagnostic information that is presented via a vehicle instrument panel;
placing an occupant-initiated call to a call center using a telematics unit installed in the vehicle;
transmitting the indicator data via the call once it is established with the call center;
receiving a selected diagnostic test that is selected based on the transmitted indicator data;
commanding the vehicle to carry out the selected diagnostic test;
obtaining diagnostic data resulting from the diagnostic test;
sending the diagnostic data to the call center; and
receiving at the vehicle a response from the call center that includes diagnostic assistance related to the diagnostic data.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method for providing diagnostic assistance to a driver of a vehicle when calling a call center following a diagnostic warning being displayed on the vehicle instrument panel. Upon establishing the call, indicator data representative of the warning is automatically sent to the call center where it is used to select one or more diagnostic tests targeted to particular vehicle systems associated with the warning. The test is carried out at the vehicle and the resulting diagnostic data sent back to the call center. The call is then switched to an advisor at the call center and the received diagnostic data is used to aid the advisor in providing the diagnostic assistance to the driver.
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Citations
11 Claims
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1. A method of supplying data for use in providing diagnostic assistance to a vehicle, comprising the steps of:
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obtaining indicator data representative of vehicle diagnostic information that is presented via a vehicle instrument panel; placing an occupant-initiated call to a call center using a telematics unit installed in the vehicle; transmitting the indicator data via the call once it is established with the call center; receiving a selected diagnostic test that is selected based on the transmitted indicator data; commanding the vehicle to carry out the selected diagnostic test; obtaining diagnostic data resulting from the diagnostic test; sending the diagnostic data to the call center; and receiving at the vehicle a response from the call center that includes diagnostic assistance related to the diagnostic data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of processing a call received at a call center to provide diagnostic assistance to a vehicle, comprising the steps of:
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(a) receiving a call from a vehicle telematics unit; (b) receiving data from the telematics unit via the call; (c) processing the received data and identifying from it indicator data representative of vehicle diagnostic information that is presented via a vehicle instrument panel; (d) selecting a diagnostic test for one or more specific vehicle modules based on the indicator data; (e) transmitting a command to the vehicle telematics unit that initiates the diagnostic test on the specific vehicle module(s); (f) receiving a diagnostic result data back at the call center from the telematics unit; and (g) transferring the call to an advisor and providing the advisor with diagnostic information based on the received diagnostic result data. - View Dependent Claims (10, 11)
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Specification