Consumer assistance systems
First Claim
Patent Images
1. An interactive display system comprising:
- an establishment having at least one location for advertising goods and services;
a control center located remote from said establishment;
a computer kiosk in or proximate said establishment;
an at least one visual display for displaying consumer information in or proximate said establishment with said computer kiosk having a processor, a transceiver for instore wireless communication and a cellular chip for cellular communication with said control center; and
a hand held device independent of the establishment with the hand held device engageable in store communication with the transceiver of said computer kiosk.
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Abstract
A system for aiding either or both a consumer or an establishment where a consumer in an establishment can obtain timely on site information through communication between a consumer hand held cellular device and a computer kiosk and the on site information may be communicated to a remote control station through a wireless cellular network to enable on the go individualized presentation of requested or relevant information to the consumer to thereby benefit both the consumer and the establishment.
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Citations
16 Claims
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1. An interactive display system comprising:
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an establishment having at least one location for advertising goods and services; a control center located remote from said establishment; a computer kiosk in or proximate said establishment; an at least one visual display for displaying consumer information in or proximate said establishment with said computer kiosk having a processor, a transceiver for instore wireless communication and a cellular chip for cellular communication with said control center; and a hand held device independent of the establishment with the hand held device engageable in store communication with the transceiver of said computer kiosk. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of aiding a consumer in a purchasing a product or service;
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initiating a transfer of visual product or service information to the consumer in the neighborhood store by prompting the consumer to present a smartphone having a processor and a NFC chip to an instore computer kiosk in the neighborhood store where the instore computer kiosk includes a processor, an NFC chip and an NFC communication region that enables a consumer to engage in NFC communication between the smartphone and the kiosk by bringing the smartphone proximate the NFC communication region; transferring consumer information to the computer kiosk through NFC communication to the processor in the kiosk; and displaying consumer information on a visual display proximate the consumer in the neighborhood store in response to the NFC communication from the NFC transceiver in the smartphone and the NFC chip in the kiosk with the visual display presented to the consumer may or may not be determined by a cellular signal from a remote control center. - View Dependent Claims (9, 10, 11, 12)
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13. A method for providing consumer information using a cellular network comprising:
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accessing an instore processor with a transceiver in a hand held cellular device by placing the hand held cellular device in instore communication with a transceiver in a computer kiosk; transmitting the information received from the hand held cellular device to the instore processor; communicating between the instore processor and an offsite processor over the cellular network; responding to the communication between the instore processor and the offsite processor over the cellular network by sending a response communication over the cellular network; and displaying information on a visual display, which is based on the response communication from the offsite processor to the instore processor. - View Dependent Claims (14, 15, 16)
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Specification