METHOD AND APPARATUS FOR COLLABORATING IN A WORK ENVIRONMENT
First Claim
1. A computer-implemented method executed by one or more computing devices for improving collaborative communication, the method comprising:
- receiving, by at least one of the one or more computing devices, information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels;
determining, by at least one of the one or more computing devices, at least one of the collaboration channels to be most relevant for the user based on the received information; and
routing, by at least one of the one or more computing devices, the user to the at least one collaboration channel determined to be the most relevant for the user.
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Abstract
The disclosed embodiments relate to a method, apparatus, and computer-readable medium for improving collaborative communications that can be implemented using either centralized or decentralized modes, or combinations thereof. An exemplary method comprises receiving information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels; determining at least one of the collaboration channels to be most relevant for the user based on the received information; and routing the user to the at least one collaboration channel determined to be the most relevant for the user. The disclosed embodiment further utilizes discussions as a way of communicating to solve problems and incidents.
27 Citations
18 Claims
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1. A computer-implemented method executed by one or more computing devices for improving collaborative communication, the method comprising:
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receiving, by at least one of the one or more computing devices, information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels; determining, by at least one of the one or more computing devices, at least one of the collaboration channels to be most relevant for the user based on the received information; and routing, by at least one of the one or more computing devices, the user to the at least one collaboration channel determined to be the most relevant for the user. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus for improving collaborative communication, the apparatus comprising:
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one or more processors; and one or more memories operatively coupled to at least one of the one or more processors and storing instructions that, when executed by at least one of the one or more processors, cause at least one of the one or more processors to; receive information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels; determine at least one of the collaboration channels to be most relevant for the user based on the received information; and route the user to the at least one collaboration channel determined to be the most relevant for the user. - View Dependent Claims (8, 9, 10, 11, 12)
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13. At least one non-transitory computer-readable medium storing computer-readable instructions that, when executed by one or more computing devices, improve collaborative communication, the instructions causing at least one of the one or more computing devices to:
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receive information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels; determine at least one of the collaboration channels to be most relevant for the user based on the received information; and route the user to the at least one collaboration channel determined to be the most relevant for the user. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification