ELECTRONIC COMMUNICATING

• US 20130326362A1
• Filed: 06/05/2012
• Published: 12/05/2013
• Est. Priority Date: 06/05/2012
• Status: Abandoned Application

• Current Assignee: Mimecast Services Limited (Mimecast Limited)
• Original Assignee: Mimecast Services Limited (Mimecast Limited)
• Inventors: Murray, Neil Hamilton, Tyler, Simon Paul, Fullerton, Craig, Goldberg, David, Borenstein, Nathaniel, Bauer, Peter
• Application Number:
  US13/488,643
• Publication Number:
  US 20130326362A1
• Time in Patent Office: Days
• US Class Current: 715/750
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

Among other things, we describe enabling two or more users to share a workspace that is dynamically populated by artifacts of electronic communications among the users that are expressed in a form of at least one of social network posts and email messages, and in which the users can interact using the artifacts in any of the forms.

Claims

1. A computer-implemented method comprising

enabling two or more users to share a workspace that is dynamically populated by artifacts of electronic communications among the users that are expressed in a form of at least one of social network posts and email messages, and in which the users can interact using the artifacts in any of the forms.

2. The method of claim 1 in which the artifacts comprise at least portions of email messages that are native to an email application.

3. The method of claim 1 in which the artifacts comprise at least portions of social network posts that are native to a social network platform.

4. The method of claim 1 in which the workspace is part of a social network application or client.

5. The method of claim 1 in which the workspace is part of an email client or application.

6. The method of claim 1 in which an email message is presented in a manner that enables it to be used in a social networking mode.

7. A computer-implemented method comprising

associating two or more artifacts that contain content, each of the artifacts having been authored by an author in a source application that provides at least one of:

(a) social network features, (b) email features, or (c) file management features,

the association of the two or more artifacts being based on at least one of (a) a relationship of the authors or (b) a relationship of the content.

exposing at least some of the artifacts to a user who is associated with at least one of;

(a) an author of at least one of the artifacts or (b) the content of at least one of the artifacts,

the artifacts being exposed through an application that provides at least one of;

(a) email features, (b) social network features, or (c) file management features, at least some of the exposed artifacts having been authored natively in a source application using native features that are different from the native features that are used to expose them.

8. The method of claim 7 in which one of the artifacts comprises at least part of an electronic message.

9. The method of claim 7 in which one of the artifacts comprises at least part of a file.

10. The method of claim 7 in which at least one of the email features provided by the source application comprises identifying an address of a recipient of at least one of the artifacts.

11. The method of claim 7 in which at least one of the social network features provided by the source application comprises identifying a relationship between at least one of the users of the source application and another of the users of the source application independent of data in any electronic messages.

12. The method of claim 7 in which at least one of the social network features provided by the source application comprises a collaborative environment associated with a common topic.

13. The method of claim 7 in which at least one of the file management features provided by the source application comprises authorizing users to access the artifacts authored in the source application based on security permissions.

14. The method of claim 13 in which the security permissions are associated with the artifacts or the users or both.

15. The method of claim 7 in which at least one of the file management features provided by the source application comprises maintaining associations between artifacts authored in the source application based on topics assigned to the artifacts.

16. The method of claim 7 in which at least one of the file management features provided by the source application comprises assigning artifacts authored in the source application to a hierarchical file system.

17. The method of claim 7 in which the application exposes the artifacts through a collaborative environment associated with a common topic of the artifacts.

18. The method of claim 17 in which the common topic of the artifacts is determined by the application based on content of the artifacts.

19. The method of claim 17 in which the common topic of the artifacts is determined by the application based on a subject field of the artifacts.

20. The method of claim 7 in which the application exposes the artifacts as a collection of discrete communications, at least some of the discrete communications representing one or more of the artifacts.

21. The method of claim 7 in which the application exposes the artifacts in an email user interface.

22. The method of claim 7 in which a user who is associated with at least one of:

(a) an author of at least one of the artifacts or (b) the content of at least one of the artifacts comprises a user who has received content of at least one of the artifacts in the form of an electronic message.

23. The method of claim 7 in which the association between a user and an author of at least one of the artifacts comprises a connection maintained by a social networking system.

24. The method of claim 7 in which the user is associated with an organization, and the artifacts are associated based on identifying data meaningful to the organization.

25. The method of claim 7 in which the user is associated with a law firm, and the artifacts are associated based on at least one of case numbers, clients, opposing parties, or opposing law firms.

26. The method of claim 7 in which the user is associated with a medical provider, and the artifacts are associated based on at least one of patient identities, medical professionals, medical conditions, or medical equipment.

27. The method of claim 7 in which the user is associated with an insurance firm, and the artifacts are associated based on at least one of claim numbers, policy numbers, customer identities, or employees.

28. The method of claim 7 in which the user is associated with a financial firm, and the artifacts are associated based on at least one of financial instruments, customer identities, or employees.

29. The method of claim 7 in which at least some of the artifacts are contributed by a user of a user interface that is native to the application.

30. A computer-implemented method comprising:

providing a user interface representing a collaborative environment associated with a common topic selected from a collection of topics available to users of a collaborative system;

receiving data from one or more users of the user interface;

receiving discrete electronic messages from one or more electronic message communication systems;

determining that the received data and the discrete electronic messages are related to a common topic selected from the collection of topics; and

storing the received data and the discrete electronic messages in association with each other and the common topic.

31. The method of claim 30 comprising transmitting data to cause a computer system to present the collaborative environment.

32. The method of claim 30 comprising receiving a data file attached to one of the received electronic messages and providing access to the data file in the collaborative environment.

33. The method of claim 30 comprising receiving, from a user of the user interface, a selection of the common topic from the collection of topics and displaying, in the user interface, the collaborative environment associated with the selected common topic.

34. The method of claim 30 comprising receiving, from a user, a selection of the common topic from the collection of topics and sending, to the user, one or more electronic messages representing portions of the collaborative environment associated with the selected common topic.

35. The method of claim 30 comprising

receiving an authorization by a first user of the collaborative environment to allow a second user to use the collaborative environment;

and

transmitting an invitation to the second user to use the collaborative environment.

36. The method of claim 30 in which at least one electronic message conforms to Simple Mail Transfer Protocol and at least one electronic message does not conform to Simple Mail Transfer Protocol.

37. The method of claim 30 in which receiving discrete electronic messages from one or more electronic message communication systems comprises

receiving, from the one or more electronic message communication systems, electronic messages responsive to a query applied to the one or more electronic message communication systems.

38. The method of claim 37 in which the query comprises data representing the common topic.

39. The method of claim 37 in which the query comprises a query to a database.

40. The method of claim 37 in which the query comprises a call to an application programming interface.

41. The method of claim 30 comprising

determining that a collaborative environment associated with the common topic does not exist in the collaborative system;

and

generating a collaborative environment associated with the common topic.

42. The method of claim 41 in which the discrete electronic message comprises an address containing data representing the common topic.

43. The method of claim 41 in which the discrete electronic message comprises a header containing data representing the common topic.

44. The method of claim 30 in which at least some of the received data includes information about the user from which the data was received.

45. The method of claim 44 in which at least some of the received data includes geolocation data about the user from which the data was received.

46. A method comprising:

receiving data from a collaborative environment pertaining to a topic that is selected from a collection of topics and associated with a first user of the collaborative environment, the data being part of a communication composed by the first user and pertaining to the topic; and

transmitting an electronic message to a second user associated with the topic, the electronic message comprising the data received from the collaborative environment.

47. The method of claim 46 comprising providing in the electronic message elements usable to access at least some of the functionality of the collaborative environment.

48. A method comprising:

receiving an electronic message from a first user comprising an identification of a topic and data pertaining to the topic, the topic being associated with a collaborative environment associated with the first user, the topic belonging to a set of topics supported by a collaborative system that maintains the collaborative environment; and

displaying to a second user through the collaborative environment, data pertaining to topic.

49. The method of claim 48 comprising providing, to the second user, two or more user interfaces each representing the collaborative environment, each user interface displaying the data pertaining to topic.

50. A method comprising

receiving, from an archive of communications, data representing discrete communications;

and

in response to an identification of a common topic among a subset of the discrete communications,

generating, in a collaborative system, a collaborative environment based on the received data.

51. The method of claim 50, comprising providing a user interface representing the collaborative environment, the user interface presenting representations of one or more of the discrete communications of the subset.

52. The method of claim 50 in which the common topic is identified based on inclusion of the discrete communications in a mailing list.

53. The method of claim 50 in which the common topic is identified based on inclusion of the discrete communications in a syndication feed.

54. The method of claim 50 in which the common topic is identified based on data representing the common topic, the data included in the discrete communications of the subset.

55. The method of claim 54 in which the data comprises metadata representing the common topic.

56. The method of claim 55 in which the metadata is part of headers of at least some of the discrete communications of the subset.

57. The method of claim 54 in which the common topic is identified based on data representing the common topic, the data included in a source of data other than the discrete communications of the subset.

58. A system comprising:

a topic database storing associations between users of a collaborative system and topics of the collaborative system;

a user interface module to transmit data that causes a computer system to display (a) a collaborative environment pertaining to at least one of the topics of the collaborative system, and

(b) content received in electronic messages containing metadata identifying at least one of the topics of the collaborative system; and

an electronic messaging module configured to

send electronic messages containing metadata identifying at least one of the topics of the collaborative system, at least some of the electronic messages including content received by the user interface module, and

receive electronic messages containing metadata identifying at least one of the topics of the collaborative system.

59. A method comprising:

associating two or more artifacts that contain content, each of the artifacts having been authored natively by an author in a respective source application, one artifact having been authored in a first source application that provides social network features and the other artifact having been authored in a second source application different from the first source application and that provides email features;

the associating of the two or more artifacts being based on at least one of (a) a relationship of the authors or (b) a relationship of the content; and

in an application other than the first source application or the second source application, providing a user interface including representations of the two or more artifacts, the representations based on the associations between the artifacts.

60. The method of claim 59 in which providing a user interface including representations of the two or more artifacts comprises providing a representation of a file system structure that includes representations of the two or more artifacts.

61. The method of claim 59 in which each of the two or more artifacts comprises an electronic message, the content of each of the two or more artifacts comprises a data file attached to the respective electronic message, and providing a user interface including representations of the two or more artifacts comprises providing a user interface representing the data files.

62. A system comprising:

a communications module that receives data from a) a social networking system that provides data representative of social networking content authored natively in the social networking system and provides data files associated with at least some of the social networking content, b) an electronic messaging system that provides data representative of standalone electronic messages authored natively in the electronic messaging system and provides data files associated with at least some of the standalone electronic messages; and

a user interface module that enables at least some of the data received by the communications module to be viewed in the form of a) social networking content displayed in a social networking system interface, b) electronic messages displayed in an electronic message system interface, or c) data files displayed in a file system interface.

63. A computer-implemented method comprising:

storing at a server useful artifacts from emails and social network posts that have been authored using email platforms and social network platforms, and

serving selected artifacts from emails and social network posts for presentation at the same time at each of at least two different user interfaces that have both email and social network interface features in different combinations, each user interface being displayed to a different user of the server.

64. A computer-implemented method comprising:

maintaining information about a body of artifacts of communications that relate to topics and have been authored by users on at least two different communication authoring platforms that have respectively different sets of authoring features including social networking and email authoring features,

based on the information about the body of artifacts, serving to a client a set of the artifacts that have been authored on the two different platforms for presentation and user interaction through a single user interface chosen from among multiple user interfaces available at the client.

65. The method of claim 64 in which the multiple user interfaces are made available by a system that serves the set of artifacts.

66. A computer-implemented method comprising:

receiving and storing artifacts that can be exposed to and used by users through a variety of different interfaces at different times and at different places,

the artifacts received from several different kinds of systems that are distinguished by their user interface features,

each of the interfaces having any mix of interface features, including some mixes that are more similar to email interfaces, some more similar to networking interfaces, and some more similar to file system interfaces,

the interfaces serving as different ways to view and interact with the different kinds of artifacts.