OPERATOR SELECTING DEVICE, RECORDING MEDIUM, AND OPERATOR SELECTING METHOD

• US 20130329881A1
• Filed: 08/12/2013
• Published: 12/12/2013
• Est. Priority Date: 02/15/2011
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: FUKUMA, Mikio, KAWASAKI, Mitsuhiro
• Application Number:
  US13/964,205
• Publication Number:
  US 20130329881A1
• Time in Patent Office: Days
• US Class Current: 379/265.12
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 50/14 Travel agencies
• CPC Class Codes: H04M 3/5233 Operator skill based call distribution

Abstract

An operator selecting device (10) stores areas that a user is scheduled to visit in association with each user identifying information that identifies the user, and stores an area in association with a language used in the area, and stores an operator in association with a language that the operator handles, and identifies, when an inquiry including user identifying information is received from a terminal used by a user, areas corresponding to the user identifying information, and identifies languages corresponding to the identified areas, and selects an operator who handles a first language and a second language of the identified languages, the first language being used in the current area of stay of the user, the second language being used in an area that the user is scheduled to visit thereafter.

Claims

1. An operator selecting device comprising:

a memory that stores areas that a user is scheduled to visit in association with user identifying information, and that stores an area in association with a language used in the area, and that stores an operator in association with a language that the operator handles; and

a processor coupled to the memory, wherein the processor executes a process comprising;

first identifying, when an inquiry including user identifying information that identifies a user is received from a terminal used by the user, areas corresponding to the user identifying information by referring to the memory;

second identifying languages corresponding to the identified areas at the first identifying by referring to the memory; and

selecting an operator who handles a first language and a second language of the identified languages at the second identifying by referring to the memory, the first language being used in the current area of stay of the user, the second language being used in an area that the user is scheduled to visit thereafter.

2. The operator selecting device according to claim 1, wherein the process further comprises:

determining whether continuity corresponding to a type of an inquiry received from the terminal out of the presence or absence of the continuity of inquiries stored in the memory is present, the memory storing presence or absence of continuity of an inquiry in association with type of the inquiry, wherein

the first identifying includes identifying the areas when the continuity is present.

3. A non-transitory computer readable recording medium having stored therein an operator selecting program that causes a computer to execute a process comprising:

first identifying, when an inquiry including user identifying information that identifies a user is received from a terminal used by the user, areas corresponding to the user identifying information by referring to an itinerary storage unit that stores areas that a user is scheduled to visit in association with user identifying information;

second identifying languages corresponding to the identified areas at the first identifying by referring to a used language storage unit that stores an area in association with a language used in the area; and

selecting an operator who handles a first language and a second language of the identified languages at the second identifying by referring to a handling language storage unit that stores an operator in association with a language that the operator handles, the first language being used in the current area of stay of the user, the second language being used in an area that the user is scheduled to visit thereafter.

4. An operator selecting method comprising:

first identifying, using a processor, when an inquiry including user identifying information that identifies a user is received from a terminal used by the user, areas corresponding to the user identifying information by referring to an itinerary storage unit that stores areas that a user is scheduled to visit in association with user identifying information;

second identifying, using the processor, languages corresponding to the identified areas at the first identifying by referring to a used language storage unit that stores an area in association with a language used in the area; and

selecting, using the processor, an operator who handles a first language and a second language of the identified languages at the second identifying by referring to a handling language storage unit that stores an operator in association with a language that the operator handles, the first language being used in the current area of stay of the user, the second language being used in an area that the user is scheduled to visit thereafter.