QUEUE MANAGEMENT SYSTEM AND METHOD
First Claim
1. A queue management system, comprising:
- a data server system including at least one processor and memory;
an interface system of the data server system configured to receive a reservation request including an indication of a general time period of arrival of a guest to an area;
a reservation right allotment system of the data server system configured to correlate a reservation slot for accessing an attraction to identification information for the guest;
a detection system of the data server system configured to determine when a portable identification feature associated with the identification information has arrived to the area; and
a reservation assignment system of the data server system configured to establish a reservation to access the attraction at a specific time window.
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Accused Products
Abstract
A queue management system in accordance with present embodiments may include a data server system including a processor and memory. The queue management system may include an interface system of the data server system configured to receive a reservation request including an indication of a general time period of arrival of a guest to an area. Additionally, the queue management system may include a reservation right allotment system of the data server system configured to correlate a reservation slot for accessing an attraction to identification information for the guest. Further, the queue management system may include a detection system of the data server system configured to determine when a portable identification feature associated with the identification information has arrived to the area, and a reservation assignment system of the data server system configured to establish a reservation to access the attraction at a specific time window.
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Citations
33 Claims
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1. A queue management system, comprising:
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a data server system including at least one processor and memory; an interface system of the data server system configured to receive a reservation request including an indication of a general time period of arrival of a guest to an area; a reservation right allotment system of the data server system configured to correlate a reservation slot for accessing an attraction to identification information for the guest; a detection system of the data server system configured to determine when a portable identification feature associated with the identification information has arrived to the area; and a reservation assignment system of the data server system configured to establish a reservation to access the attraction at a specific time window. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method, comprising:
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receiving identification information for a guest at a data server system; storing the identification information in a memory of the data server system; receiving, at the data server system, a reservation request for the guest including a general time period for arrival of the guest to an area; assigning the identification information for the guest to a portable identification feature; allotting a slot for a reservation based on the general time period; monitoring the area to determine whether the portable identification feature has entered the area and determining an associated time of entry; and assigning the reservation to the identification information and assigning a specific time for the reservation when the portable identification feature is detected in the area. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29)
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30. A system, comprising:
a data server system comprising processor circuitry configured to; receive data from a data reader based on detection of a portable identification feature wherein the data received from the data reader includes or is utilized by the processor circuitry to determine a location of the portable identification feature, identify a correlation between the portable identification feature and identification information of a guest, identify reservation information associated with the identification information, and modify the reservation information based on the data received from the data reader by at least providing a specific time slot for a reservation within a pre-defined general time period of predicted arrival to an area. - View Dependent Claims (31)
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32. A method comprising:
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receiving attraction preference data into a reservation system, wherein the attraction preference data includes a plurality of attractions of interest to at least one user; analyzing the attraction preference data using an algorithm performed by a processor of the reservation system, wherein the algorithm is configured to perform the analyzing based on attraction availability data, location data associated with the attraction preference data, and park utilization data; and producing a proposed itinerary based on the analyzing.
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33. A method comprising:
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receiving a request to unite a member to a party or generate schedule overlap between guests into a reservation system; identifying, with a processor of the reservation system, a meeting location based on detecting a location of the party via accessing a portable identification feature associated with the party or based on determining a next attraction scheduled on an itinerary of the party and directing the member or the party to the location when joining a member to a party;
oridentifying, with the processor of the reservation system, existing itineraries or reservations of the guests, receiving preferences, and generating overlapping itineraries based on common interests identified by the existing itineraries and/or preferences when generating schedule overlap between guests.
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Specification