METHOD AND SYSTEM FOR PROVIDING ELECTRONIC NOTIFICATION

• US 20130332571A1
• Filed: 01/31/2011
• Published: 12/12/2013
• Est. Priority Date: 01/31/2011
• Status: Active Grant

• Current Assignee: Infosys Limited
• Original Assignee: Infosys Technologies Limited (Infosys Limited)
• Inventors: Hoshing, Deepak, Thogarapalli, Dinesh Chennabasavan, Senakumari, Arunnima Balakrishnan
• Granted Patent: US 9,680,909 B2
• Time in Patent Office: Days
• US Class Current: 709/217
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A system and method for generating an alert mechanism corresponding to an organizational process. comprising one or more core systems is provided. The method includes identifying one or more events corresponding to the organizational process from one or more databases. The method further includes scanning operations and properties associated with and recorded against each object. Input and output parameters associated with each operation are determined and recorded. Thereafter, a plurality of alert messages are registered using one or more alert message categories and associated input and output parameters. The system of the present invention is configured to accept subscriptions from one or more customers for receiving alert messages. Relevant information for generating alert messages is sent to each core system of the organizational process in and alert messages are then generated based on registration and subscription information.

Claims

1. A method for providing electronic notifications, the method comprising:

identifying, by an alert management computing device, one or more events corresponding to an organizational process from one or more databases associated with the organizational process, wherein identifying the one or more events includes identifying one or more objects associated with each of one or more core systems associated with the organizational process;

scanning, by the alert management computing device, one or more operations or properties associated with each of the one or more objects;

determining and recording, by the alert management computing device, one or more parameters associated with each of the one or more operations or properties;

registering, by the alert management computing device, a plurality of alert messages using one or more alert message attributes;

accepting, by the alert management computing device, subscriptions from one or more customers for receiving alert messages; and

sending, by the alert management computing device, relevant information to each of the one or more core systems for generation of alert messages.

2. The method of claim 1, wherein the relevant information corresponding to each core system includes at least one of objects belonging to customers subscribed to receive alert messages, operations or property changes for generation of alert messages, or customer specific values of input or output parameters.

3. The method of claim 1, wherein the scanning one or more operations or properties associated with each of the one or more objects further comprises one or more of:

aggregating one or more operations occurring on a particular one of the one or more objects and recording a value associated with the one or more operations;

predicting one or more operations by scanning object tables for identifying recorded dates and diary tables maintained by organizational databases;

or

identifying changes in properties associated with one or more of the one or more objects requiring an alert message.

11. The method of claim 1, further comprising:

polling, by the alert management computing device, the database table to identify one or more generated alert messages;

personalizing, by the alert management computing device, each identified alert message;

extracting by the alert management computing device, information related to delivery channels for sending each identified alert message;

sending, by the alert management computing device, each identified alert message to one or more of the delivery channels.

12. The method of claim 11, further comprising:

assigning, by the alert management computing device, a priority value to each of the identified alert messages;

consolidating, by the alert management computing device, one or more of the identified alert messages based on whether the identified alert messages are directed to a same channel address or are meant for a same customer; and

sending, by the alert management computing device, the identified alert messages to one or more of the delivery channels based on the assigned priority values.

15. The method of claim 11 further comprising prior to the consolidating:

writing, by the alert management computing device, the identified alert messages to one or more publication tables along with associated information required for sending alert messages, wherein the information includes a unique identifier for each message, type of alert message, alert message subscription identifier, customer identifier, delivery channel address, transformed alert message subject, file attachment location, alert message expiry period or priority of published alert message; and

sorting by the alert management computing device, the publication table in descending order of priority.

16. The method of claim 15 further comprising deleting by the alert management computing device, alert messages from the publication table that are beyond a specified alert message expiry period.

4-10. -10. (canceled)

13-14. -14. (canceled)

17-31. -31. (canceled)

32. A non-transitory computer readable medium having stored thereon instructions for providing electronic notifications comprising machine executable code which when executed by a processor, causes the processor to perform steps comprising:

identifying one or more events corresponding to an organizational process from one or more databases associated with the organizational process, wherein identifying the one or more events includes identifying one or more objects associated with each of one or more core systems associated with the organizational process;

scanning one or more operations or properties associated with each of the one or more objects;

determining and recording one or more parameters associated with each of the one or more operations or properties;

registering a plurality of alert messages using one or more alert message attributes;

accepting subscriptions from one or more customers for receiving alert messages; and

sending relevant information to each of the one or more core systems for generation of alert messages.

33. The medium of claim 32 wherein the relevant information corresponding to each core system includes at least one of objects belonging to customers subscribed to receive alert messages, operations or property changes for generation of alert messages, or customer specific values of input or output parameters.

34. The medium of claim 32 wherein the scanning one or more operations or properties associated with each of the one or more objects further comprises one or more of:

aggregating one or more operations occurring on a particular one of the one or more objects and recording a value associated with the one or more operations;

predicting one or more operations by scanning object tables for identifying recorded dates and diary tables maintained by organizational databases;

or

identifying changes in properties associated with one or more of the one or more objects requiring an alert message.

35. The medium of claim 32 wherein the instructions further comprise machine executable code which when executed by the processor, causes the processor to perform steps further comprising:

polling the database table to identify one or more generated alert messages;

personalizing each identified alert message;

extracting information related to delivery channels for sending each identified alert message;

sending each identified alert message to one or more of the delivery channels.

36. The medium of claim 35 wherein the instructions further comprise machine executable code which when executed by the processor, causes the processor to perform steps further comprising:

assigning a priority value to each of the identified alert messages;

consolidating one or more of the identified alert messages based on whether the identified alert messages are directed to a same channel address or are meant for a same customer; and

sending the identified alert messages to one or more of the delivery channels based on the assigned priority values.

37. The medium of claim 35 wherein the instructions further comprise machine executable code which when executed by the processor, causes the processor to perform steps further comprising, prior to the consolidating:

writing the identified alert messages to one or more publication tables along with associated information required for sending alert messages, wherein the information includes a unique identifier for each message, type of alert message, alert message subscription identifier, customer identifier, delivery channel address, transformed alert message subject, file attachment location, alert message expiry period or priority of published alert message; and

sorting the publication table in descending order of priority.

38. The medium of claim 37 wherein the instructions further comprise machine executable code which when executed by the processor, causes the processor to perform steps further comprising, prior to the consolidating deleting alert messages from the publication table that are beyond a specified alert message expiry period.

39. An alert management computing device, comprising:

a memory; and

a processor coupled to the memory and configured to execute programmed instructions stored in the memory comprising;

identifying one or more events corresponding to an organizational process from one or more databases associated with the organizational process, wherein identifying the one or more events includes identifying one or more objects associated with each of one or more core systems associated with the organizational process;

scanning one or more operations or properties associated with each of the one or more objects;

determining and recording one or more parameters associated with each of the one or more operations or properties;

registering a plurality of alert messages using one or more alert message attributes;

accepting subscriptions from one or more customers for receiving alert messages; and

sending relevant information to each of the one or more core systems for generation of alert messages.

40. The device of claim 39 wherein the relevant information corresponding to each core system includes at least one of objects belonging to customers subscribed to receive alert messages, operations or property changes for generation of alert messages, or customer specific values of input and output parameters.

41. The device of claim 39 wherein the scanning one or more operations or properties associated with each of the one or more objects further comprises one or more of:

aggregating one or more operations occurring on a particular one of the one or more objects and recording a value associated with the one or more operations;

predicting one or more operations by scanning object tables for identifying recorded dates and diary tables maintained by organizational databases;

or

identifying changes in properties associated with one or more of the one or more objects requiring an alert message.

42. The device of claim 39 wherein the processor coupled to the memory is further configured to execute programmed instructions stored in the memory further comprising:

polling the database table to identify one or more generated alert messages;

personalizing each identified alert message;

extracting information related to delivery channels for sending each identified alert message;

sending each identified alert message to one or more of the delivery channels.

43. The device of claim 42 wherein the processor coupled to the memory is further configured to execute programmed instructions stored in the memory further comprising:

assigning a priority value to each of the identified alert messages;

consolidating one or more of the identified alert messages based on whether the identified alert messages are directed to a same channel address or are meant for a same customer; and

sending the identified alert messages to one or more of the delivery channels based on the assigned priority values.

44. The device of claim 39 wherein the processor coupled to the memory is further configured to execute programmed instructions stored in the memory further comprising, prior to the consolidating:

writing the identified alert messages to one or more publication tables along with associated information required for sending alert messages, wherein the information includes a unique identifier for each message, type of alert message, alert message subscription identifier, customer identifier, delivery channel address, transformed alert message subject, file attachment location, alert message expiry period or priority of published alert message; and

sorting the publication table in descending order of priority.

45. The device of claim 44 wherein the processor coupled to the memory is further configured to execute programmed instructions stored in the memory further comprising, prior to the consolidating deleting alert messages from the publication table that are beyond a specified alert message expiry period.