Method and a system for on-boarding, administration and communication between cloud providers and tenants in a share-all multi-tenancy environment

• US 20130332587A1
• Filed: 06/11/2012
• Published: 12/12/2013
• Est. Priority Date: 06/11/2012
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Maya, Barnea, L., Greggo-McManus Andrea, Ariel, Landau, E., Sweenor David, Melvin, Wrzesien Michael, Avi, Yaeli, C., Yarter Lawrence
• Application Number:
  US13/492,935
• Publication Number:
  US 20130332587A1
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method of ascertaining requirements for onboarding new users to a multi-tenant computing environment is provided herein. The method starts off with the stage of recognizing the organizational roles of the new users. The method continues to the stage of identifying parameters pertaining to the service. The method then goes on to mapping the organization roles of the new users and the service parameters to a set of rules. The method further includes determining actions needed to be taken on the computer environment based on the set of rules. Finally, the method goes on to the stage of onboarding the new users to the computer environment.

Claims

1. A method of ascertaining requirements for onboarding new users in a computer environment having a plurality of services and a plurality of users from a plurality of organizations, the method comprising:

recognizing organizational roles of new users;

identifying service parameters;

generating a model based on the organization roles of the new users and the service parameters, wherein the model is further associated with a set of rules;

determining actions needed to be taken on the computer environment based on the model and the set of rules; and

onboarding the new users to the computer environment in accordance with the model.

2. The method according to claim 1, further comprising adjusting the computer environment based on the determined actions.

3. The method according to claim 1, further comprising analyzing an impact of the onboarding of the new users on other organizations using services on the computer environment, based on the organizational role of new users and the identified service parameters.

4. The method according to claim 1, wherein at least some of the new users have different roles in different instances of the computer environment.

5. The method according to claim 1, further comprising maintaining service requests for adding the new users in a central repository.

6. The method according to claim 1, further comprising communicating computer environment information to users, based on recognized organizational roles.

7. The method according to claim 1, further comprising billing users based on the actions needed to be taken on the computer environment.

8. A system for ascertaining requirements for onboarding new users in a computer environment having a plurality of services and a plurality of users from a plurality of organizations, the system comprising:

a role recognizer configured to recognize organizational roles of new users;

a service identifier configured to identify service parameters;

a modeler configured to generate a model and a set of rules, based on the organization roles of the new users and the service parameters;

an actions determiner configured to determine actions needed to be taken on the computer environment based on the model and the set of rules; and

an onboarding unit configured to onboard the new users to the computer environment in accordance with the model.

9. The system according to claim 8, further comprising an adjustment unit configured to adjust the computer environment based on the determined actions.

10. The system according to claim 8, further comprising an analyzer configured to analyze the impact of the onboarding new users on other organizations using services on the computer environment, based on the organizational role of new users and the identified service parameters.

11. The system according to claim 8, wherein at least some of the new users have different roles in different instances of the computer environment.

12. The system according to claim 8, further comprising a service requests handler configured to maintain service requests for adding the new users in a central repository.

13. The system according to claim 8, further comprising a communication unit configured to communicate computer environment information to users, based on recognized organizational roles.

14. The system according to claim 8, further comprising a billing unit configured to bill users based on the actions needed to be taken on the computer environment.

15. A computer program product for ascertaining requirements for onboarding new users in a computer environment having a plurality of services and a plurality of users from a plurality of organizations, the computer program product comprising:

a computer readable storage medium having computer readable program embodied therewith, the computer readable program comprising;

computer readable program configured to recognize organizational roles of new users;

computer readable program configured to identify service parameters;

computer readable program configured to model the organization roles of the new users and the service parameters to a model and a set of rules;

computer readable program configured to determining actions needed to be taken on the computer environment based on the model and set of rules; and

computer readable program configured to onboard the new users to the computer environment in accordance with the model.

16. The computer program product according to claim 15, further comprising computer readable program configured to adjust the computer environment based on the determined actions.

17. The computer program product according to claim 15, further comprising computer readable program configured to analyze the impact of the onboarding new users on other organizations using services on the computer environment, based on the organizational role of new users and the identified service parameters.

18. The computer program product according to claim 15, wherein at least some of the new users have different roles in different instances of the computer environment.

19. The computer program product according to claim 15, further comprising computer readable program configured to maintain service requests for adding the new users in a central repository.

20. The computer program product according to claim 15, further comprising computer readable program configured to communicate computer environment information to users, based on recognized organizational roles.

21. The computer program product according to claim 15, further comprising computer readable program configured to bill users based on the actions needed to be taken on the computer environment.