Multicast Media Notification for Queued Calls

• US 20130335519A1
• Filed: 06/18/2012
• Published: 12/19/2013
• Est. Priority Date: 06/18/2012
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Greenslade, Thomas D., Leaver, Guy C., Coffey, Murlin H. III, Hughes, Ian D., Cresswell, Jason
• Granted Patent: US 8,995,307 B2
• Time in Patent Office: Days
• US Class Current: 348/14.13
• CPC Class Codes: H04L 12/1881 with schedule organisation, e.g. priority, sequence management
• CPC Class Codes: H04L 65/1089 by adding media; by removing media
• CPC Class Codes: H04L 65/765 intermediate
• CPC Class Codes: H04N 7/15 Conference systems

Abstract

Multicast media notifications are provided when unicast media encoders are unavailable to serve endpoints that send a communication session request to a call control device. When the call control device receives a communication session request from an endpoint, a determination is made as to whether any one of a plurality of unicast media encoders is available for the communication session request. When it is determined that none of the plurality of unicast media encoders is available, the endpoint is connected to a multicast media encoder that presents a multicast media notification to the endpoint.

Claims

1. A method comprising:

receiving at a call control device a communication session request from an endpoint;

determining whether any one of a plurality of unicast media encoders is available for the communication session request;

when it is determined that none of the plurality of unicast media encoders is available, connecting the endpoint to a multicast media encoder in the call control device, wherein the multicast media encoder is configured to generate a multicast media notification; and

presenting the multicast media notification to the endpoint.

2. The method of claim 1, further comprising placing the communication session request in a queue for use of one of the plurality of unicast media encoders when it is determined that none of the plurality of unicast media encoders is available.

3. The method of claim 2, further comprising disconnecting the endpoint from the multicast media encoder and connecting the endpoint to one of the plurality of unicast media encoders when it is determined that one of the plurality of unicast media encoders is available.

4. The method of claim 1, wherein receiving comprises receiving a plurality of communication session requests from a plurality of endpoints, determining comprises determining that there are insufficient unicast media encoders available for two or more of the plurality of communication session requests, connecting comprises connecting two or more of the plurality of endpoints to the multicast media encoder, and presenting comprises presenting the multicast media notification to the two or more of the plurality of endpoints.

5. The method of claim 1, wherein receiving comprises receiving a plurality of communication session requests from a plurality of endpoints, determining comprises determining that there are insufficient unicast media encoders available for the plurality of communication session requests, and connecting comprises connecting different subsets of the plurality of endpoints that are configured to operate in accordance with different encoding formats to corresponding ones of a plurality of multicast media encoders, each of which is configured to output media in a different encoding format.

6. The method of claim 1, wherein presenting the multicast media notification comprises presenting a continuously repeating audio loop.

7. The method of claim 6, further comprising delaying output of the multicast media notification to the endpoint until the audio loop reaches a starting point.

8. The method of claim 7, further comprising generating from the multicast media encoder a video keyframe associated with the multicast media notification, and synchronizing output of the video keyframe to the starting point of the audio.

9. The method of claim 8, further comprising outputting the video keyframe from the multicast media encoder when it is determined that none of the plurality of unicast media encoders is available.

10. The method of claim 1, wherein the multicast media notification comprises one or more of:

an audio bitstream, a still video image frame and a video bitstream comprising a sequence of video frames.

11. The method of claim 1, wherein determining comprises determining whether any of the plurality of unicast encoders are available and capable of outputting media in an encoding format that the endpoint is capable of decoding.

12. An apparatus comprising:

a network interface unit configured to enable network communications with a plurality of endpoints;

a plurality of unicast media encoders each configured to output media to an endpoint;

a multicast media encoder configured to output a multicast media notification to one or more endpoints;

a controller coupled to the network interface unit, the plurality of unicast media encoders and the multicast media encoder, wherein the controller is configured to;

determine whether any one of the plurality of unicast media encoders is available upon receiving a receiving a communication session request from a particular endpoint; and

when it is determined that none of the plurality of unicast media encoders is available, connect the particular endpoint to the multicast media encoder to present the multicast media notification to the particular endpoint.

13. The apparatus of claim 12, wherein the processor is configured to place the communication session request from the particular endpoint in a queue for use of one of the plurality of unicast media encoders when it is determined that none of the plurality of unicast media encoders is available.

14. The apparatus of claim 13, wherein the processor is configured to disconnect the particular endpoint from the multicast media encoder and connect the particular endpoint to one of the plurality of unicast media encoders when it is determined that one of the plurality of unicast media encoders is available.

15. The apparatus of claim 12, wherein the processor is configured to process a plurality of communication session requests from a plurality of endpoints, determine that there are insufficient unicast media encoders available for two or more of the communication session requests, and connect two or more of the plurality of endpoints to the multicast media encoder to present the multicast media notification to the two or more of the plurality of endpoints.

16. The apparatus of claim 12, and further comprising a plurality of multicast media encoders each configured to output media according to a corresponding one of a plurality of encoding formats.

17. The apparatus of claim 16, wherein the processor is configured to process a plurality of communication session requests from a plurality of endpoints, determine that there are insufficient unicast media encoders available for the plurality of communication session requests, and connect different subsets of the plurality of endpoints that are configured to operate in accordance with different encoding formats to corresponding ones of the plurality of multicast media encoders.

18. The apparatus of claim 12, wherein the multicast media encoders is configured to output audio in a continuously repeating audio loop.

19. The apparatus of claim 18, wherein the processor is configured to delay output of the multicast media notification to the particular endpoint until the audio loop reaches a starting point.

20. The apparatus of claim 19, wherein the processor is configured to control the multicast media encoder to output a video keyframe associated with the multicast media notification and synchronized to the starting point of the audio loop.

21. The apparatus of claim 12, wherein the network interface unit is configured to enable Internet Protocol (IP) network communications with a first plurality of endpoints and to enable communications over an Integrated Services Digital Network (ISDN) with a second plurality of endpoints.

22. The apparatus of claim 12, wherein the multicast media encoder is configured to generate the multicast media notification comprising one or more of:

an audio bitstream, a still video image frame and a video bitstream comprising a sequence of video frames.

23. The apparatus of claim 12, wherein the plurality of unicast media encoders are transcoders configured to convert media associated with a communication session from one encoding format to another encoding format.

24. One or more computer readable storage media encoded with software comprising computer executable instructions and when the software is executed operable to:

determine whether any one of a plurality of unicast media encoders is available for a communication session request received at a call control device from an endpoint; and

when it is determined that none of the plurality of unicast media encoders is available, connect the endpoint to a multicast media encoder in the call control device, the multicast media encoder being configured to generate a multicast media notification for presentation to the endpoint.

25. The computer readable storage media of claim 24, wherein the instructions operable to determine comprises instructions operable to determine that there are insufficient unicast media encoders available for two or more of a plurality of communication session requests received at the call control device, and the instructions operable to connect comprise instructions operable to connect connecting two or more of the plurality of endpoints to the multicast media encoder.

26. The computer readable storage media of claim 24, wherein the instructions operable to determine comprise instructions operable to determine that there are insufficient unicast media encoders available for a plurality of a plurality of communication session requests from a plurality of endpoints, and the instructions operable to connect comprise instructions operable to connect different subsets of the plurality of endpoints that are configured to operate in accordance with different encoding formats to corresponding ones of a plurality of multicast media encoders, each of which is configured to output media in a different encoding format.

27. The computer readable storage media of claim 24, further comprising instructions operable to cause the multicast media encoder to output a video keyframe associated with the multicast media notification synchronized with a starting point of an audio portion of the multicast media notification.