SYSTEMS AND METHODS FOR STRUCTURED VOICE INTERACTION FACILITATED BY DATA CHANNEL
First Claim
Patent Images
1. A first method comprising:
- performing at least one of a reception of or a transmission of one or more instructions in relation to a second method that includes at least;
establishing a voice channel connection with a structured voice interaction system;
establishing a data channel connection with the structured voice interaction system; and
receiving over the data channel connection navigation information for the structured voice interaction system, the data channel connection navigation information provided by the structured voice interaction system, the data channel connection navigation information coordinated with navigation information provided by the structured voice interaction system over the voice channel connection, the data channel connection navigation information including at least one level of the structured voice interaction system other than or in addition to a level of the navigation information simultaneously provided by the structured voice interaction system over the voice channel connection.
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Abstract
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.
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Citations
40 Claims
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1. A first method comprising:
performing at least one of a reception of or a transmission of one or more instructions in relation to a second method that includes at least; establishing a voice channel connection with a structured voice interaction system; establishing a data channel connection with the structured voice interaction system; and receiving over the data channel connection navigation information for the structured voice interaction system, the data channel connection navigation information provided by the structured voice interaction system, the data channel connection navigation information coordinated with navigation information provided by the structured voice interaction system over the voice channel connection, the data channel connection navigation information including at least one level of the structured voice interaction system other than or in addition to a level of the navigation information simultaneously provided by the structured voice interaction system over the voice channel connection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. The wherein the performing at least one of a reception of or a transmission of one or more instructions in relation to a second method comprises:
transmitting at least one instruction representative of an upgrade generated in response to a representation of the second method.
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18. A method of making a structured voice interaction system comprising:
operably coupling at least two parts of a structured voice interaction system, wherein operably coupling at least two parts of a structured voice interaction system includes but is not limited to; operably coupling at least one part of the structured voice interaction system with logic to communicate one or more voice prompts to a caller via a voice channel connection; operably coupling at least one part of the structured voice interaction system with logic to communicate navigation information for the structured voice interaction system to the caller via a data channel connection; operably coupling at least one part of the structured voice interaction system with logic to coordinate the one or more voice prompts communicated to the caller via the voice channel connection with the navigation information communicated via the data channel connection; and operably coupling at least one part of the structured voice interaction system with logic to provide to the caller the one or more voice prompts for a present level of the structured voice interaction system via the voice channel connection and to simultaneously provide navigation information for at least one sublevel of the present level of the structured voice interaction system via the data channel connection. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26)
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27. A method of making a system comprising:
operably coupling at least two parts of a structured voice interaction system, wherein operably coupling at least two parts of a structured voice interaction system includes but is not limited to; operably coupling at least one part of the system with a structured voice interaction system; operably coupling at least one part of the system with a telephone; operably coupling at least one part of the system with logic to enable the telephone and the structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information coordinated with one or more voice prompts and navigation commands exchanged via a voice channel connection; and operably coupling at least one part of the system with logic to provide to the telephone a voice prompt for a present level of the structured voice interaction system via the voice channel connection and to simultaneously provide navigation information for at least one sublevel of the present level of the structured voice interaction system via the data channel connection. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37)
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38. A system, comprising:
an article of manufacture including but not limited to a signal bearing medium configured by one or more instructions related to; establishing a voice channel connection with a structured voice interaction system; establishing a data channel connection with the structured voice interaction system; and receiving over the data channel connection navigation information for the structured voice interaction system, the data channel connection navigation information provided by the structured voice interaction system, the data channel connection navigation information coordinated with navigation information provided by the structured voice interaction system over the voice channel connection, the data channel connection navigation information including at least one level of the structured voice interaction system other than or in addition to a level of the navigation information simultaneously provided by the structured voice interaction system over the voice channel connection. - View Dependent Claims (39, 40)
Specification