Intent Discovery in Audio or Text-Based Conversation
First Claim
1. A method for identifying one or more utterances that are likely to carry the intent of a speaker, from a conversation between two or more parties, the method comprising:
- obtaining an input of a set of utterances in chronological order from a conversation between two or more parties;
computing an intent confidence value of each utterance by summing intent confidence scores from each of the constituent words of the utterance, wherein intent confidence scores capture each word'"'"'s influence on the subsequent utterances in the conversation based on (i) the uniqueness of the word in the conversation and (ii) the number of times the word subsequently occurs in the conversation; and
generating a ranked order of the utterances from highest to lowest intent confidence value, wherein the highest intent value corresponds to the utterance which is most likely to carry intent of the speaker;
wherein at least one of the steps is carried out by a computer device.
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Accused Products
Abstract
Techniques, an apparatus and an article of manufacture identifying one or more utterances that are likely to carry the intent of a speaker, from a conversation between two or more parties. A method includes obtaining an input of a set of utterances in chronological order from a conversation between two or more parties, computing an intent confidence value of each utterance by summing intent confidence scores from each of the constituent words of the utterance, wherein intent confidence scores capture each word'"'"'s influence on the subsequent utterances in the conversation based on (i) the uniqueness of the word in the conversation and (ii) the number of times the word subsequently occurs in the conversation, and generating a ranked order of the utterances from highest to lowest intent confidence value, wherein the highest intent value corresponds to the utterance which is most likely to carry intent of the speaker.
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Citations
20 Claims
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1. A method for identifying one or more utterances that are likely to carry the intent of a speaker, from a conversation between two or more parties, the method comprising:
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obtaining an input of a set of utterances in chronological order from a conversation between two or more parties; computing an intent confidence value of each utterance by summing intent confidence scores from each of the constituent words of the utterance, wherein intent confidence scores capture each word'"'"'s influence on the subsequent utterances in the conversation based on (i) the uniqueness of the word in the conversation and (ii) the number of times the word subsequently occurs in the conversation; and generating a ranked order of the utterances from highest to lowest intent confidence value, wherein the highest intent value corresponds to the utterance which is most likely to carry intent of the speaker; wherein at least one of the steps is carried out by a computer device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An article of manufacture comprising a computer readable storage medium having computer readable instructions tangibly embodied thereon which, when implemented, cause a computer to carry out a plurality of method steps comprising:
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obtaining an input of a set of utterances in chronological order from a conversation between two or more parties; computing an intent confidence value of each utterance by summing intent confidence scores from each of the constituent words of the utterance, wherein intent confidence scores capture each word'"'"'s influence on the subsequent utterances in the conversation based on (i) the uniqueness of the word in the conversation and (ii) the number of times the word subsequently occurs in the conversation; and generating a ranked order of the utterances from highest to lowest intent confidence value, wherein the highest intent value corresponds to the utterance which is most likely to carry intent of the speaker. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A method for identifying one or more utterances that are likely to carry the intent of a speaker, from a conversation between two or more parties, the method comprising:
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providing at least one transcript of utterances from a conversation between two or more parties to a word weight scoring module to perform inverse document frequency based scoring on each word in the at least one transcript, thereby generating a weight for each word, wherein the inverse document frequency based scoring measures the frequency of each word throughout the at least one transcript; calculating a weight for each utterance in the transcript to generate weighted utterances by summing the weights of each constituent word in each utterance; comparing at least one weighted utterance to pre-existing example utterances carrying the intent of a speaker to determine a relevancy score for the at least one weighted utterance based on similarity to the example utterances; and generating a ranked order of the at least one weighted utterance from highest to lowest intent relevancy score, wherein the highest intent relevancy score corresponds to the utterance which is most likely to carry intent of the speaker; wherein at least one of the steps is carried out by a computer device. - View Dependent Claims (19, 20)
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Specification