×

MULTI-TIERED APPROACH TO E-MAIL PRIORITIZATION

  • US 20130339276A1
  • Filed: 06/20/2012
  • Published: 12/19/2013
  • Est. Priority Date: 02/10/2012
  • Status: Active Grant
First Claim
Patent Images

1. A method of automating incoming message prioritization, the method comprising:

  • training a global classifier of a computer system using training data;

    dynamically training a user-specific classifier of the computer system based on a plurality of feedback instances;

    inferring a topic of the incoming message received by the computer system based on a topic-based user model;

    computing a plurality of contextual features of the incoming message;

    determining a priority classification strategy for assigning a priority level to the incoming message based on the computed contextual features of the incoming message and a weighted combination of the global classifier and the user specific classifier; and

    classifying the incoming message based on the priority classification strategy.

View all claims
  • 0 Assignments
Timeline View
Assignment View
    ×
    ×