GEOGRAPHICAL CLUSTERING OF SERVICE PROVIDERS

• US 20130346130A1
• Filed: 12/05/2012
• Published: 12/26/2013
• Est. Priority Date: 12/12/2011
• Status: Abandoned Application

• Current Assignee: TASK Easy Incorporated
• Original Assignee: Moose Loop Holdings, LLC
• Inventors: Davis, Ken R.
• Application Number:
  US13/705,746
• Publication Number:
  US 20130346130A1
• Time in Patent Office: Days
• US Class Current: 705/7.14
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

Technology is described for customer exchange, route efficiency determinations, and new customer assignments. The method of customer exchange can include identifying a customer of an originating service provider; assessing a relative proximity of the customer with respect to location; receiving input from the originating service provider regarding their permission to trade the customer; reassigning the customer to the new service provider based on permission of the originating service provider the assessed relative proximity or location; and notifying the new service provider of an exchange of the customer using the processor.

Claims

1. In a computing environment, a method for exchanging customers receiving services between service providers, comprising:

identifying a customer of an originating service provider;

assessing a relative proximity of the customer with respect to i) the location of a new service provider or ii) the location of other customers of the new service provider, using a processor;

receiving input from the originating service provider regarding their permission to trade the customer;

reassigning the customer to the new service provider based on permission of the originating service provider, and based on i) assessed relative proximity of the customer to the new service provider or ii) assessed relative proximity to one or more customer of the new service provider, using a processor; and

notifying the new service provider of an exchange of the customer using the processor.

2. The method of claim 1, further comprising the step of reassigning a second customer to the originating service provider in exchange for the step of reassigning the first customer to the new service provider.

3. The method of claim 1, wherein there are a plurality of originating service providers and a plurality of new service providers as well as a plurality of customers, and multiple customer exchanges occur between originating service providers and new service providers.

4. The method of claim 3, wherein a service provider acts as both an originating service provider and a new service provider in context of the multiple customer exchanges.

5. The method of claim 3, wherein assessing of the relative proximity includes a statistical weighting of travel time between one or more of the plurality of customers relative to one or more of the plurality of new service providers.

6. The method of claim 3, further comprising setting a market exchange value for each customer based on customer details using a processor.

7. The method of claim 6, wherein the customer details include one or more of:

the type of one or more tasks to be performed for the customer, a frequency of performance for the one or more tasks to be performed for the customer, the timeliness of past payments from the customer, the length of time the customer has been a customer, the number of other tasks the customer has ordered in the past, or a quantitative measure of the quality of the customer.

8. The method of claim 6, wherein the originating service provider also receives a new customer, and the market exchange value of the customer reassigned from the originating service provider to the new service provider has a value that is commensurate with the market exchange value of new customer reassigned to the originating service provider.

9. The method of claim 6, further comprising placing the customer in an electronic customer pool from which the customers can be reassigned at some point in the future.

10. The method of claim 9, wherein the customer placed in the customer pool by the originating service provider but not reassigned to the new service provider is considered to be retained by the originating service provider.

11. The method of claim 9, wherein the market exchange value of the customer is adjusted after placement of the customer in the customer pool.

12. The method of claim 6, wherein the originating service provider also receives a new customer, and the market exchange value of the customer reassigned from the originating service provider to the new service provider is not commensurate with the market exchange value of the new customer reassigned to the originating service provider.

13. The method of claim 12, wherein a disparity in market exchange value between customers reassigned from the originating service provider and the new service provider compared to the market exchange value of the new customer reassigned to the originating service provider is determined and a credit or debit is allocated to the originating service provider and/or the new service provider in an electronic exchange based on the disparity.

14. The method of claim 6, wherein the market exchange includes a bid/ask market system with a computer based market maker where a profit is generated based on a bid/ask spread.

15. The method of claim 14, wherein credits within the bid/ask market system can be bought and sold independent of trading of customers.

16. The method of claim 1, wherein the reassigning of the customer to the new service provider is a permanent reassignment.

17. The method of claim 1, wherein the reassigning of the customer to the new service provider is a temporary reassignment.

18. The method of claim 1, wherein three or more service providers act as both the originating service provider and the new service provider, and wherein the three or more service providers participate in the reassigning.

19. The method of claim 1, further comprising the step of notifying the customer regarding the new service provider using the processor.

20. The method of claim 1, further comprising the step of receiving input from the new service provider indicating a desire to acquire a new customer.

21. The method of claim 1, further comprising a step of enforcing trade based at least in part on customer input.

22. The method of claim 21, wherein the customer input is used and weighted along a continuum ranging from strongly enforcing trade to weakly enforcing trade.

23. In a computing environment, a method for exchanging customers between service providers, comprising:

identifying a customer for an originating service provider;

assessing a relative proximity of the customer with respect to i) location of a new service provider to the customer or ii) location of the new service provider to other customers of the new service provider, said assessing done using a processor for statistical weighting of travel time;

assigning a market exchange value to customer based on customer details using the processor;

receiving input from the originating service provider regarding their permission to trade the customer;

reassigning the customer to the new service provider based on permission of the originating service provider, the location, and at least in part on the assigned market exchange value of the customer; and

notifying the new service provider of any reassigned customer using the processor.

24. The method of claim 23, further comprising the step of reassigning a second customer to the originating service provider in exchange for the step of reassigning the customer to the new service provider.

25. The method of claim 23, wherein there are a plurality of originating service providers and a plurality of new service providers as well as a plurality of customers, and multiple customer exchanges occur between originating service providers and new service providers.

26. The method of claim 25, wherein a service provider acts as both an originating service provider and a new service provider in context of the multiple customer exchanges.

27. The method of claim 23, wherein the statistical weighting further includes travel time between the customer and a home base for the new service provider.

28. The method of claim 23, wherein the customer details include one or more of:

the type of one or more tasks to be performed for the customer, a frequency of performance for the one or more task to be performed for the customer, the timeliness of past payments from the customer, the length of time the customer has been a customer, the number of other tasks the customer has ordered in the past, or a quantitative measure of the quality of the customer.

29. The method of claim 23, wherein the originating service provider also receives a new customer, and the market exchange value of the customer reassigned from the originating service provider to the new service provider has a value that is commensurate with the market exchange value of new customer reassigned to the originating service provider.

30. The method of claim 23, further comprising placing the customer in an electronic customer pool from which the customers can be reassigned at some point in the future.

31. The method of claim 30, wherein the customer placed in the customer pool by the originating service provider but not reassigned to the new service provider is considered to be retained by the originating service provider.

32. The method of claim 30, wherein the market exchange value of the customer is adjusted after placement of the customer in the customer pool.

33. The method of claim 23, wherein the originating service provider also receives a new customer, and the market exchange value of the customer reassigned from the originating service provider to the new service provider is not commensurate with the market exchange value of the new customer reassigned to the originating service provider.

34. The method of claim 33, wherein a disparity in market exchange value between customers reassigned from the originating service provider and the new service provider compared to the market exchange value of the new customer reassigned to the originating service provider is determined and a credit or debit is allocated to the originating service provider and/or the new service provider in an electronic exchange based on the disparity.

35. The method of claim 23, wherein the reassigning of the customer to the new service provider is a permanent reassignment.

36. The method of claim 23, wherein the reassigning of the customer to the new service provider is a temporary reassignment.

37. The method of claim 23, wherein three or more service providers act as both the originating service provider and the new service provider, and wherein the three or more service providers participate in the reassigning.

38. The method of claim 23, further comprising the step of notifying the customer regarding the new service provider using the processor.

39. The method of claim 23, further comprising the step of receiving input from the new service provider indicating a desire to acquire the customer.

40. In a computing environment, a method of computing a route efficiency to adjust the scheduling of tasks based on travel time and estimated fuel consumption using a processor, comprising:

inputting estimated fuel cost per traveling unit for a service provider;

calculating the traveling units for each task of a plurality of tasks based on a task order schedule of the service provider;

providing a value of total traveling units to be traveled and multiplying the value by the fuel cost per unit to provide an initial total fuel cost;

adjusting the ordering of the plurality of tasks on the task order schedule to provide a new task order schedule;

recalculating the traveling units for each task of the plurality of tasks based on the new task order schedule to provide a new value of total traveling units and multiplying the new value of total traveling units by the fuel cost per unit to provide a new total fuel cost; and

calculating a route efficiency value for the difference between the initial total fuel cost and the new total fuel cost; and

displaying the route efficiency value for the service provider.

41. The method of claim 40, wherein adjusting of the ordering of the plurality of tasks on the task order schedule is accomplished utilizing a genetic algorithm.

42. In a computing environment, a method for efficiently incorporating a new customer into a service provider'"'"'s service schedule using a processor, comprising:

inputting new customer data including a location for the new customer;

selecting a plurality of service providers who perform services in a geographic area in which the new customer is situated;

identifying potential time slots for the plurality of service providers;

for the potential time slots, calculating an original traveling distance required to complete existing tasks, theoretically rearranging existing tasks with the new task in conceivable task orderings, and recalculating a new traveling distance for the conceivable task orderings;

subtracting the original traveling distance from the new traveling distance for the potential time slots and conceivable task orderings to provide a distance efficiency value;

assigning the new customer to a service provider based on a lowest distance efficiency value; and

notifying the service provider of the new customer.

43. The method of claim 42, wherein the new customer data includes information regarding any tasks already being performed for the customer by a service provider.

44. The method of claim 42, wherein the step of selecting a plurality of service providers includes assessing the qualification of the service provider to perform the task, and selecting only service providers who have the qualifications for the task.

45. The method of claim 42, further comprising the step of notifying the customer regarding the new service provider.