SYSTEM AND METHODS FOR SOCIAL DATA SHARING CAPABILITIES FOR ENTERPRISE INFORMATION SYSTEMS

• US 20130346329A1
• Filed: 05/13/2013
• Published: 12/26/2013
• Est. Priority Date: 05/14/2012
• Status: Abandoned Application

• Current Assignee: NetSuite Inc. (Oracle Corporation)
• Original Assignee: NetSuite Inc. (Oracle Corporation)
• Inventors: Alib-Bulatao, Cherry Ann, Caguioa, Teddy T., Goldberg, Evan Mark, Stoutimore, Brad
• Application Number:
  US13/893,053
• Publication Number:
  US 20130346329A1
• Time in Patent Office: Days
• US Class Current: 705/319
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Systems and methods for enabling a display of updates to enterprise information in a social feed are described herein. A social subscription component receives instructions from a user pertaining to an enterprise information system entity and creates an enterprise information update rule or conditions corresponding to the instructions. A social data storage component stores the enterprise information update rule. A social content generation component monitors updates to data stored in an enterprise information system, tests any updates against the enterprise information update rule(s), if applicable accesses data related to those updates, and generates social posts pertaining to the updates for display to the user. A social user interface component may format and presents the social posts to the user.

Claims

1. A method of providing information contained in a multi-tenant information system to a user of the multi-tenant information system, comprising:

generating a profile defining the information and including one or more rules which, if satisfied, will cause execution of a process to provide the information to the user;

detecting an activity occurring within the multi-tenant information system;

evaluating the one or more rules to determine if the detected activity satisfies a condition defined by the one or more rules;

accessing the information contained in the multi-tenant information system if the detected activity satisfies the condition defined by the one or more rules;

formatting the information in accordance with a condition contained in the profile; and

posting the formatted information to a social application, thereby distributing the information to the user via a channel associated with the social application.

2. The method of claim 1, wherein the information is one or more of ERP data, CRM data, or eCommerce platform data.

3. The method of claim 1, wherein the detected activity is one or more of a data write operation or a data storage access operation.

4. The method of claim 1, wherein the one or more rules included in the profile are defined by the user.

5. The method of claim 1, wherein the one or more rules include at least one rule that is satisfied independently of activity occurring within the multi-tenant information system.

6. The method of claim 5, further comprising:

evaluating the at least one rule to determine if a condition defined by the at least one rule is satisfied;

accessing the information contained in the multi-tenant information system if the condition defined by the at least one rule is satisfied;

formatting the information in accordance with a condition contained in the profile; and

posting the formatted information to a social application, thereby distributing the information to the user via a channel associated with the social application.

7. The method of claim 1, wherein the information is an update to data contained within the multi-tenant information system.

8. The method of claim 1, wherein at least a part of the profile is determined by the user'"'"'s relationship to one or more members of a social network or to one or more members of a business organization.

9. A system for enabling a display of an update to enterprise information in a social application feed comprising:

(a) a social subscription component for receiving one or more instructions from a user pertaining to an enterprise information system entity, and in response creating an enterprise information update rule corresponding to the one or more instructions;

(b) a social data storage component for storing the enterprise information update rule;

(c) a social content generation component for monitoring one or more updates to data stored in the enterprise information system, testing the one or more updates against the enterprise information update rule, accessing data related to the updates if the enterprise information update rule is satisfied, and generating a post pertaining to the accessed data for distribution to the social application; and

(d) a social user interface component for formatting and presenting the post to the user.

10. The system of claim 9, wherein the social interface component transfers the post to a client application for presentation to the user.

11. The system of claim 9, wherein the social interface component transfers the post to a third party social application for presentation to the user.

12. The system of claim 9, wherein the one or more updates to data stored in the enterprise information system include an update to one or more of ERP data, CRM data, or eCommerce platform data.

13. An apparatus for providing information contained in a multi-tenant information system to a user of the multi-tenant information system, comprising:

an electronic processor configured to access a non-transitory computer readable medium and programmed to execute a set of instructions;

the set of instructions stored in the non-transitory computer readable medium, wherein when executed by the electronic processor, the set of instructions cause the apparatus to implement a process for providing the information comprising

generating a profile defining the information and including one or more rules which, if satisfied, will cause execution of a process to provide the information to the user;

detecting an activity occurring within the multi-tenant information system;

evaluating the one or more rules to determine if the detected activity satisfies a condition defined by the one or more rules;

accessing the information contained in the multi-tenant information system if the detected activity satisfies the condition defined by the one or more rules;

formatting the information in accordance with a condition contained in the profile; and

posting the formatted information to a social application, thereby distributing the information to the user via a channel associated with the social application.

14. The apparatus of claim 13, wherein the information is one or more of ERP data, CRM data, or eCommerce platform data.

15. The apparatus of claim 13, wherein the detected activity is one or more of a data write operation or a data storage access operation.

16. The apparatus of claim 13, wherein the one or more rules included in the profile are defined by the user.

17. The apparatus of claim 13, wherein the one or more rules include at least one rule that is satisfied independently of activity occurring within the multi-tenant information system.

18. The apparatus of claim 17, wherein the implemented process further comprises:

evaluating the at least one rule to determine if a condition defined by the at least one rule is satisfied;

accessing the information contained in the multi-tenant information system if the condition defined by the at least one rule is satisfied;

formatting the information in accordance with a condition contained in the profile; and

posting the formatted information to a social application, thereby distributing the information to the user via a channel associated with the social application.

19. The apparatus of claim 13, wherein the information is an update to data contained within the multi-tenant information system.

20. The apparatus of claim 13, wherein at least a part of the profile is determined by the user'"'"'s relationship to one or more members of a social network or to one or more members of a business organization.