SYSTEM AND METHOD FOR RECEIVING REQUESTS AND RESPONDING TO EMERGENCIES

• US 20130346333A1
• Filed: 07/15/2013
• Published: 12/26/2013
• Est. Priority Date: 01/11/2012
• Status: Abandoned Application

• Current Assignee: Parlant Technology Incorporated
• Original Assignee: Parlant Technology Incorporated
• Inventors: Hassler, Bruce, Dellenbach, Dane, Graff, John, Hutchings, Jacob, Stenson, Kyle
• Application Number:
  US13/942,547
• Publication Number:
  US 20130346333A1
• Time in Patent Office: Days
• US Class Current: 705/325
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: G06Q 50/20 Education
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

The various implementations of the present invention are provided as a computer system configured to allow for sending requests for aid, responding to requests for aid, and receiving requests to aid in a multi-user environment. Various levels of requests may be requested. In one preferred embodiment of the present invention, a mobile application for integrating the options for requesting aid from a first device to a second is provided, as well as configuration of automated responses. The system allows certain users to post status updates to a website. While useful for many environments, the most preferred embodiments of the present invention are adapted for use in an educational environment to provide school administrators, teachers, parents, and students with enhanced communication capabilities.

Claims

1. A computer-based system for receiving, storing and distributing emergency status notifications for at least one organization comprising:

at least one processor;

at least one memory coupled to the at least one processor;

a database;

a request mechanism residing in the at least one memory, the request mechanism configured to receive at least one request for at least one administrator to initiate a response to an emergency, the request originating from a device belonging to at least one requestor; and

a response mechanism residing in the at least one memory, the response mechanism configured to perform at least one automated action in response to the at least one request.

2. The computer-based system of claim 1 wherein the response mechanism is further configured to send at least one notification of the at least one request to a device of the at least one administrator and to receive a confirmation to perform the at least one automated action before performing the at least one automated action.

3. The computer-based system of claim 1 wherein the request mechanism is further configured to receive an optional message with the at least one request and the response mechanism is configured to send the message with a notification of the at least one request to a device of the at least one administrator.

4. The computer-based system of claim 1 wherein the response mechanism is further configured to receive at least one contemporaneous feed selected from the group consisting of an audio feed and a video feed originating from the device of the at least one requestor.

5. The computer-based system of claim 1 wherein the request mechanism is further configured to receive from the device of the at least one requester at least item selected from a group consisting of

a GPS coordinate, and

a name of the at least one requestor.

6. The computer-based system of claim 1 wherein the response mechanism is further configured to receive the selection of at least one requestor-selected request tier

and the response mechanism is further configured to initiate a response to the at least one request.

7. The computer-based system of claim 6 wherein the response mechanism is further configured to store a first predetermined response associated with a request of a first type of category and a second predetermined response to a request associated with a second type of category wherein the second predetermined response is different than the first predetermined response.

8. The computer-based system of claim 7 wherein the response mechanism is further configured to initiate a first predetermined response associated with a request of a first category when the computer-based system receives a request for a response to the request of the first category, the response mechanism comprising at least one automated action.

9. The computer-based system of claim 1 wherein the at least one automated action includes sending at least one message to at least one communication specialist within the at least one organization.

10. The computer-based system of claim 1 wherein the response mechanism is further configured to instruct a user interface on the device of the at least one administrator to a) display the at least one request and b) indicate whether the at least one request has been acknowledged by an administrator.

11. The computer-based system of claim 1 wherein the response mechanism is further configured to interact with a user interface of the device of the at least one requestor, the administrator or at least one third party and the at least one organization comprises at least one sub-organization and the at least one automated action is associated with at least one of the at least one sub-organization and the user interface is configured to display a list of the at least one sub-organization and wherein the list indicates the at least one sub-organization associated with the at least one automated action.

12. The computer-based system of claim 11 wherein the user interface is configured to show the current emergency status of at least one organization, at least one sub-organization, or at least one organization and sub-organizations selected by the user of the user interface.

13. The computer-based system of claim 1 wherein the response mechanism is further configured to send at least one message to at least one user and wherein the at least one automated action comprises using the response mechanism to send at least one message regarding the emergency to at least one.

14. The computer-based system of claim 1 wherein the at least one automated action is a plurality of automated actions comprising sending a first message to a first group of message recipients and later sending a second message to a second group of message recipients.

15. The computer-based system of claim 13 wherein the at least one processor is connected to a web server and sending the at least one message comprises updating a website to indicate at least one emergency status of the at least one organization, the at least one sub-organization, or the at least one organization and the at least one sub-organization.

16. The computer-based system of claim 1 wherein the at least one automated action includes locking at least one door.

17. The computer-based system of claim 1 wherein the at least one automated action includes performing a lockdown of the at least one organization, the at least one sub-organization of the at least one organization, or the at least one organization and the at least one sub-organization of the at least one organization.

18. The computer-based system of claim 17 wherein the lockdown is configured to allow its termination by a request originating from a device of the at least one administrator.

26. The computer-implemented method of claim 1 further comprising posting on a website a message about the emergency status of at least one organization, at least one sub-organization, or at least one organization and at least one sub-organization.

27. The computer-implemented method of claim 1 further comprising locking at least one door of an organization, a sub-organization, or an organization and a sub-organization.

19. A computer-implemented method for responding to an emergency comprising:

receiving from a device of at least one requestor a request to initiate a response to an emergency;

sending a notification of the request to a device of at least one administrator; and

,

receiving a confirmation from the administrator to initiate a response to the request.

20. The computer-implemented method of claim 19 wherein receiving the request includes receiving a GPS coordinate from the device of the requestor.

21. The computer-implemented method of claim 19 further comprising receiving from the device of the at least one requestor a live broadcast of audio and video.

22. The computer-implemented method of claim 19 further comprising receiving from the device of a requestor a requestor-selected request tier selected from a group consisting of at least one request tier type;

and,

implementing at least one automated action from a list comprising at least one automated action associated with the request tier type selected by the requestor.

23. The computer-implemented method of claim 19 further comprising sending a notification to the device of an authorized administrator for which permission for the administrator to update a website with the emergency status of at least one organization, at least one sub-organization, or at least one organization and at least one sub-organization has been stored in the memory of a network computer system;

receiving an instruction from the device of the authorized administrator to update the emergency status of the at least one organization, the at least one sub-organization, or the at least one organization and the at least one sub-organization, sending a notification to the device of an administrator; and

,

updating a website with the emergency status.

24. The computer-implemented method of claim 19 further comprising displaying via the user interface of the device of the administrator an indication that the request has been acknowledged by an administrator.

25. The computer-implemented method of claim 19 further comprising associating a requestor with a sub-organization;

and,

displaying in a directory via the user interface of the device of the requestor, the user interface of the device of the administrator, or the user interface of a device of a third-party, the name of the requestor and the name of at least one sub-organization associated with the requestor.