PERSONAL MODE CONTEXTUAL PRESENCE

• US 20130346517A1
• Filed: 06/26/2012
• Published: 12/26/2013
• Est. Priority Date: 06/26/2012
• Status: Abandoned Application

• Current Assignee: Magnet Systems Incorporated
• Original Assignee: Magnet Systems Incorporated
• Inventors: TRENT, Jeffrey B., CHAN, Robyn J., KIM, Hanju
• Application Number:
  US13/533,836
• Publication Number:
  US 20130346517A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

Systems and processes for determining a contextual status of a resource, such as a user, using a contextual presence framework are described. A plurality of modes may be associated with the resource, where each mode represents a context of the resource. A presence value of the resource may be determined for each mode, which represents the extent to which the resource is engaged in the mode. An availability value of the resource may be determined for each mode, which represents the extent to which the resource is willing to be interrupted in the mode. A contextual presence status summary having a status summary availability value and a status summary presence value may be determined based on, for example, a weighted average of the presence values and a weighted average of the availability values of multiple modes of the resource.

Claims

1. A computer-implemented method for determining a contextual status of a resource, the method comprising:

associating a plurality of modes with the resource, each mode representing a context;

determining a first presence value of the resource in a first mode of the plurality of modes;

determining a first availability value of the resource in the first mode; and

storing, in memory, the first presence value and the first availability value.

2. The computer-implemented method of claim 1, further comprising:

communicating the first presence value and the first availability value to a receiving system.

3. The computer-implemented method of claim 1, wherein:

the resource is a user;

the first presence value represents the extent to which the resource is engaged in the first mode; and

the first availability value represents the extent to which the resource is willing to be interrupted in the first mode.

4. The computer-implemented method of claim 1, wherein:

the resource is a user;

the first mode is selected from the group consisting of work, home, social, and mobile;

the first presence value is a real number representing a level of engagement of the resource in the first mode; and

the first availability value is a real number representing a level of accessibility to the resource in the first mode.

5. The computer-implemented method of claim 3, further comprising:

determining the first presence value based on at least a first contributing factor data, the first contributing factor data received from a first service associated with the resource; and

determining the first availability value based on at least a second contributing factor data, the second contributing factor data received from the first service associated with the resource.

6. The computer-implemented method of claim 5, further comprising:

determining a second presence value of the resource in a second mode of the plurality of modes;

determining a second availability value of the resource in the second mode; and

storing, in memory, the second presence value and the second availability value.

7. The computer-implemented method of claim 5, further comprising:

determining the first presence value based on at least a third contributing factor data, the third contributing factor data received from a second service associated with the resource; and

determining the first availability value based on at least a fourth contributing factor data, the fourth contributing factor data received from the second service associated with the resource; and

wherein the first contributing factor data, the second contributing factor data, the third contributing factor data, and the fourth contributing factor data are real numbers.

8. The computer-implemented method of claim 7, further comprising:

requesting contributing factor data from the first service;

receiving the first contributing factor data and the second contributing factor data from the first service in response to requesting contributing factor data from the first service;

requesting contributing factor data from the second service; and

receiving the third contributing factor data and the fourth contributing factor data from the second service in response to requesting contributing factor data from the second service.

9. The computer-implemented method of claim 8, further comprising:

determining a contextual presence status summary having a status summary availability value and a status summary presence value;

wherein the status summary presence value is a weighted average of the first presence value and the second presence value; and

wherein the status summary availability value is a weighted average of the first availability value and the second availability value.

10. A non-transitory computer-readable storage medium comprising computer-executable instructions for determining a contextual status of a resource, the instructions comprising:

associating a plurality of modes with the resource, each mode representing a context;

determining a first presence value of the resource in a first mode of the plurality of modes;

determining a first availability value of the resource in the first mode; and

storing, in memory, the first presence value and the first availability value.

11. The non-transitory computer-readable storage medium of claim 10, the instructions further comprising:

communicating the first presence value and the first availability value to a receiving system.

12. The non-transitory computer-readable storage medium of claim 10, wherein:

the resource is a user;

the first presence value represents the extent to which the resource is engaged in the first mode; and

the first availability value represents the extent to which the resource is willing to be interrupted in the first mode.

13. The non-transitory computer-readable storage medium of claim 10, wherein:

the resource is a user;

the first mode is selected from the group consisting of work, home, social, and mobile;

the first presence value is a real number representing a level of engagement of the resource in the first mode; and

the first availability value is a real number representing a level of accessibility to the resource in the first mode.

14. The non-transitory computer-readable storage medium of claim 12, the instructions further comprising:

determining the first presence value based on at least a first contributing factor data, the first contributing factor data received from a first service associated with the resource; and

determining the first availability value based on at least a second contributing factor data, the second contributing factor data received from the first service associated with the resource.

15. The non-transitory computer-readable storage medium of claim 14, the instructions further comprising:

determining a second presence value of the resource in a second mode of the plurality of modes;

determining a second availability value of the resource in the second mode; and

storing, in memory, the second presence value and the second availability value.

16. The non-transitory computer-readable storage medium of claim 14, the instructions further comprising:

determining the first presence value based on at least a third contributing factor data, the third contributing factor data received from a second service associated with the resource; and

determining the first availability value based on at least a fourth contributing factor data, the fourth contributing factor data received from the second service associated with the resource; and

wherein the first contributing factor data, the second contributing factor data, the third contributing factor data, and the fourth contributing factor data are real numbers.

17. The non-transitory computer-readable storage medium of claim 16, the instructions further comprising:

requesting contributing factor data from the first service;

receiving the first contributing factor data and the second contributing factor data from the first service in response to requesting contributing factor data from the first service;

requesting contributing factor data from the second service; and

receiving the third contributing factor data and the fourth contributing factor data from the second service in response to requesting contributing factor data from the second service.

18. The non-transitory computer-readable storage medium of claim 17, the instructions further comprising:

determining a contextual presence status summary having a status summary availability value and a status summary presence value;

wherein the status summary presence value is a weighted average of the first presence value and the second presence value; and

wherein the status summary availability value is a weighted average of the first availability value and the second availability value.

19. An apparatus for determining a contextual status of a resource, the apparatus comprising:

a memory configured to store data; and

a computer processor configured to;

associate a plurality of modes with the resource, each mode representing a context;

determine a first presence value of the resource in a first mode of the plurality of modes;

determine a first availability value of the resource in the first mode; and

store, in the memory, the first presence value and the first availability value.

20. The apparatus of claim 19, wherein the computer processor is further configured to:

communicate the first presence value and the first availability value to a receiving system.

21. The apparatus of claim 19, wherein:

the resource is a user;

the first presence value represents the extent to which the resource is engaged in the first mode; and

the first availability value represents the extent to which the resource is willing to be interrupted in the first mode.

22. The apparatus of claim 19, wherein:

the resource is a user;

the first mode is selected from the group consisting of work, home, social, and mobile;

the first presence value is a real number representing a level of engagement of the resource in the first mode; and

the first availability value is a real number representing a level of accessibility to the resource in the first mode.

23. The apparatus of claim 21, wherein the computer processor is further configured to:

determine the first presence value based on at least a first contributing factor data, the first contributing factor data received from a first service associated with the resource; and

determine the first availability value based on at least a second contributing factor data, the second contributing factor data received from the first service associated with the resource.

24. The apparatus of claim 23, wherein the computer processor is further configured to:

determine a second presence value of the resource in a second mode of the plurality of modes;

determine a second availability value of the resource in the second mode; and

store, in the memory, the second presence value and the second availability value.

25. The apparatus of claim 23, wherein the computer processor is further configured to:

determine the first presence value based on at least a third contributing factor data, the third contributing factor data received from a second service associated with the resource; and

determine the first availability value based on at least a fourth contributing factor data, the fourth contributing factor data received from the second service associated with the resource; and

wherein the first contributing factor data, the second contributing factor data, the third contributing factor data, and the fourth contributing factor data are real numbers.

26. The apparatus of claim 25, wherein the computer processor is further configured to:

request contributing factor data from the first service;

receive the first contributing factor data and the second contributing factor data from the first service in response to requesting contributing factor data from the first service;

request contributing factor data from the second service; and

receive the third contributing factor data and the fourth contributing factor data from the second service in response to requesting contributing factor data from the second service.

27. The apparatus of claim 26, wherein the computer processor is further configured to:

determine a contextual presence status summary having a status summary availability value and a status summary presence value;

wherein the status summary presence value is a weighted average of the first presence value and the second presence value; and

wherein the status summary availability value is a weighted average of the first availability value and the second availability value.