Method for Presenting Interactive Information about a Telecommunication User

• US 20140003594A1
• Filed: 09/03/2013
• Published: 01/02/2014
• Est. Priority Date: 10/25/2007
• Status: Active Grant

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Inventors: Chatterjee, Koushik
• Granted Patent: US 9,253,314 B2
• Time in Patent Office: Days
• US Class Current: 379/142.17
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A method and system for presenting interactive information about a party in a telecommunication call are provided. The party may be a calling party or a called party. Providing interactive information may include identifying a party in a telecommunication call and receiving interactive information about the party. The received interactive information may be combined with user data to form combined interactive information. The combined interactive information may be displayed to a user. A user-action relating to the displayed combined interactive information may be received and an operation corresponding to the user-action may be performed. Providing interactive information may include determining if the user data is needed by analyzing the interactive information. The interactive information may include events, and the user data may include the user'"'"'s schedule. The combining may correlate the events with the schedule and creates a set of user-actions based on the correlation.

Claims

1. A method for providing interactive information on a communication device, the method comprising:

identifying a calling party in a telecommunication call;

receiving interactive information about the calling party;

combining user data with the interactive information to form combined interactive information;

displaying the combined interactive information about the calling party to a user;

receiving a user-action relating to the displayed combined interactive information; and

performing an operation corresponding to the user-action.

2. The method of claim 1, wherein performing the operation includes:

composing a command based on the user-action; and

sending the command over a network for execution.

3. The method of claim 1, wherein receiving the interactive information is responsive to sending a request the interactive information, and wherein the request includes an identity of the calling party.

4. The method of claim 3, wherein the request further includes an identity of the user.

5. The method of claim 1, further comprising:

receiving the user data from one or more of a storage in the communication device and a data processing system accessible to the communication device, wherein when the user data is received from a data processing system the additional information and the interactive information are received from data processing systems that are distinct from one another.

6. The method of claim 5, further comprising:

determining if the user data is needed by analyzing the interactive information.

7. The method of claim 6, wherein the interactive information includes events, wherein the user data includes the user'"'"'s schedule, wherein the combining correlates the events with the schedule and creates a set of user-actions based on the correlation.

8. The method of claim 1, wherein displaying the combined interactive information includes suggesting a set of user-actions to the user, and each user-action in the set of user-actions corresponds to at least one interactive action included in the combined interactive information.

9. A system for providing interactive information on a communication device, the system comprising:

a data communication component configured to receive identifying information about a calling party in a telecommunication call and to receive interactive information about the calling party;

an analysis component configured to combine user data with the interactive information to form combined interactive information;

a user interface component configured to display the combined interactive information to a user; and

an action component configured to receive a user-action relating to the displayed combined interactive information and to perform an operation corresponding to the user-action.

10. The system of claim 9, wherein the action component is further configured to compose a command based on the user-action and the data communication component is further configured to send the command over a network for execution.

11. The system of claim 9, wherein the data communication component is further configured to send a request for the interactive information, to include an identity of the calling party in the request, and to include an identity of the user in the request.

12. The system of claim 9, further comprising:

a storage configured to store user data, the analysis component is configured to receive the user data from one or more of the storage and a data processing system accessible to the communication device, wherein when the user data is received from a data processing system the additional information and the interactive information are received from data processing systems that are distinct from one another, and the analysis component is further configured to analyze the interactive information and to determine if the user data is needed.

13. The system of claim 12, wherein the analysis component is further configured to analyze the events included in the interactive information, user'"'"'s schedule included in the user data, and wherein the analysis component is further configured to correlate the events with the schedule and to create a set of user-actions based on the correlation.

14. The system of claim 9, wherein the user interface component is further configured to display the combined interactive information, to suggest a set of user-actions to the user, and to correspond each user-action in the set of user-actions to at least one interactive action included in the combined interactive information.

15. A computer usable program product in a computer readable medium storing computer executable instructions for providing interactive information on a communication device that, when executed, cause a data processing system to:

identify a calling party in a telecommunication call;

receive interactive information about the calling party;

combine user data with the interactive information to form combined interactive information;

display the combined interactive information to a user;

receive a user-action relating to the displayed combined interactive information; and

perform an operation corresponding to the user-action.

16. The computer usable program product of claim 15, wherein the instructions that cause the data processing system to perform the operation further cause the data processing system to:

compose a command based on the user-action; and

send the command over a network for execution.

17. The computer usable program product of claim 15, further include instructions that cause the data processing system to:

send a request for the interactive information, wherein the instructions cause the data processing system to receive the interactive information responsive to sending the request, and wherein the request includes an identity of the calling party and an identity of the user.

18. The computer usable program product of claim 15, further comprising instructions that cause the data processing system to:

receive the user data from one or more of a storage in the communication device and a data processing system accessible to the communication device, wherein when the user data is received from a data processing system the additional information and the interactive information are received from data processing systems that are distinct from one another; and

determine if the user data is needed by analyzing the interactive information.

19. The computer usable program product of claim 18, wherein the interactive information includes events, wherein the user data includes the user'"'"'s schedule, wherein the instructions that cause the data processing system to combine cause the data processing system to correlate the events with the schedule and create a set of user-actions based on the correlation.

20. The computer usable program product of claim 15, wherein the instructions that cause the data processing system to display the combined interactive information further cause the data processing system to suggest a set of user-actions to the user, wherein each user-action in the set of user-actions corresponds to at least one interactive action included in the combined interactive information.