NOTIFYING CUSTOMERS POST-TRANSACTION OF ALTERNATIVE PAYMENT TYPES ACCEPTED BY A MERCHANT

• US 20140006149A1
• Filed: 06/28/2012
• Published: 01/02/2014
• Est. Priority Date: 06/28/2012
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Grigg, David M., Jones, Alicia C., Calman, Matthew A., Thomas, Susan Smith
• Application Number:
  US13/536,808
• Publication Number:
  US 20140006149A1
• Time in Patent Office: Days
• US Class Current: 705/14.51
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Systems, methods, and computer program products are provided provide for notifying customers, post-transaction, of additional payment types accepted by the merchant and, in some embodiments, an option to change the payment type to one of the additional payment types. As such, the present invention serves to make the customer aware of new and emerging payment types, such as specific mobile payment types, that the customer may otherwise be unaware of their acceptance by the merchant. In addition, the merchant may provide and notify the customer of benefits (e.g., discounts, rebates/cash-back or the like) for using one of the additional payment types for a future transaction, thereby, enticing the customer to use the new and emerging payment type.

Claims

1. An apparatus for notifying customers of payment types accepted by a merchant, the apparatus comprising:

a computing platform including a memory and at least one processor in communication with the memory; and

a payment type notification module stored in the memory, executable by the processor and configured to;

determine that a customer has conducted a transaction with a merchant using a first payment type;

identify one or more additional payment types accepted by the merchant, wherein each additional payment type is different than the first payment type; and

in response to identification of the one or more additional payment types, generate and communicate a notification to the customer that indicates at least one of the additional payment types.

2. The apparatus of claim 1, wherein the payment type notification module is further configured to generate and communicate the notification to the customer that includes an option to change the first payment type to one of the additional payment types for the transaction.

3. The apparatus of claim 2, wherein the payment type notification module is further configured to receive a customer input that initiates a change from the first payment type to one of the additional payment types for the transaction.

4. The apparatus of claim 1, wherein the payment type notification module is further configured to identify at least one mobile payment type included in the one or more additional payment types and, in response to determination of the at least one mobile payment type, generate and communicate a notification to the customer that indicates the at least one mobile payment type.

5. The apparatus of claim 1, wherein the payment type notification module is further configured to determine a benefit to be realized by the customer using one of the additional payment types and, in response to determination of the benefit, generate and communicate the notification to the customer that further indicates the benefit associated with an additional payment type indicated in the notification.

6. The apparatus of claim 5, wherein the payment type notification module is further configured to determine a customer-specific benefit to be realized by the customer using the additional payment type.

7. The apparatus of claim 5, wherein the payment type notification module is further configured to determine a benefit realized by the customer using one of the additional payment types, wherein the benefit is one or more of a discount with the merchant, a cash-back incentive with the merchant, or additional warranty coverage.

8. The apparatus of claim 1, wherein the payment type notification module is further configured to determine an optimal payment type from amongst the one or more additional payment types.

9. The apparatus of claim 8, wherein the payment type notification module is further configured to, in response to determination of the optimal payment type, generate and communicate the notification to the customer that indicates the optimal payment type and a reason why the optimal payment type is optimal.

10. The apparatus of claim 1, wherein the payment type notification module is further configured to determine an optimal payment type from amongst the one or more additional payment types, wherein the optimal payment type is based on one of one or more item types in the transaction or a payment amount for the transaction.

11. The apparatus of claim 1, wherein the payment type notification module is further configured to generate and communicate the notification to the customer proximate in time to the transaction.

12. A method for notifying customers of payment types accepted by a merchant, the method comprising;

determining, by a computing device processor, that a customer has conducted a transaction with a merchant using a first payment type;

identifying, by a computing device processor, one or more additional payment types accepted by the merchant, wherein each additional payment type is different than the first payment type; and

in response to identification of the one or more additional payment types, generating and initiating communication, by a computing device processor, of a notification to the customer that indicates at least one of the additional payment types.

13. The method of claim 12, wherein generating further comprises generating and initiating communication, by a computing device processor, of the notification that includes an option to change the first payment type to one of the additional payment types for the transaction.

14. The method of claim 13, further comprises receiving a customer input that initiates a changes from the first payment type to one of the additional payment types for the transaction.

15. The method of claim 12, wherein identifying one or more additional payment types further comprises determining, by the computing device processor, at least one mobile payment type and wherein generating and initiating communication further comprises, in response to determination of the at least one mobile payment type, generating and initiating communication, by the computing device processor, of a notification to the customer that indicates the at least one mobile payment type.

16. The method of claim 12, further comprising determining, by a computing device processor, a benefit to be realized by the customer using one of the additional payment types and wherein generating and initiating communication further comprise generating and initiating, in response to determination of the benefit, the notification to the customer that further indicates the benefit associated with the additional payment type indicated in the notification.

17. The method of claim 16, wherein determining the benefit further comprises determining, a customer-specific benefit to be realized by the customer using the additional payment type.

18. The method of claim 16, wherein determining the benefit further comprises determining the benefit realized by the customer using one of the additional payment types, wherein the benefit is one or more of a discount with the merchant, a cash-back incentive with the merchant, or additional warranty coverage.

19. The method of claim 12, further comprising determining, by a computing device processor, an optimal payment type from amongst the one or more additional payment types.

20. The method of claim 19, further comprising, in response to determination of the optimal payment type, generating and initiating communication, by the computing device processor, of the notification to the customer that indicates the optimal payment type and a reason why the optimal payment type is optimal.

21. The method of claim 19, wherein determining the optimal payment further comprises, determining, by the computing device processor, the optimal payment type based on one of one or more item types in the transaction or a payment amount for the transaction.

22. The method of claim 12, wherein generating and initiating communication further comprises generating and initiating communication, by the computing device processor, of the notification to the customer proximate in time to the transaction.

23. A computer program product comprising a non-transitory computer-readable medium comprising:

a first set of codes for causing a computer processor device to determine that a customer has conducted a transaction with a merchant using a first payment type;

a second set of codes for causing a computer processor device to identify one or more additional payment types accepted by the merchant, wherein each additional payment type is different than the first payment type; and

a third set of codes for causing a computer processor device to, in response to identification of the one or more additional payment types, generate and initiate communication of a notification to the customer that indicates at least one of the additional payment types.

24. The computer program product of claim 23, wherein the third set of codes is further configured to cause the computer processor device to generate and initiate communication of the notification to the customer that includes an option to change the first payment type to one of the additional payment types for the transaction.

25. The computer program product of claim 24, further comprising a fourth set of codes for causing the computer processor device to receive a customer input that initiates a change from the first payment type to one of the additional payment types for the transaction.

26. The computer program product of claim 23, wherein the second set of codes is further configured to cause the computer processor device to identify at least one mobile payment type and wherein the third set of codes is further configured to cause the computer processor device to generate and initiate communication of a notification to the customer that indicates the at least one mobile payment type.

27. The computer program product of claim 23, further comprising fourth set of codes for causing a computer processor device to determine a benefit to be realized by the customer using one of the additional payment types and wherein the third set of codes is further configured to cause the computer processor device to generate and initiate communication, in response to determination of the benefit, the notification to the customer that further indicates the benefit associated with the additional payment type indicated in the notification.

28. The computer program product of claim 27, wherein the fourth set of codes is further configured to cause the computer processor device to determine a customer-specific benefit to be realized by the customer using the additional payment type.

29. The computer program product of claim 27, wherein the fourth set of codes is further configured to cause the computer processor to determine the benefit realized by the customer using one of the additional payment types, wherein the benefit is one or more of a discount with the merchant, a cash-back incentive with the merchant, or additional warranty coverage.

30. The computer program product of claim 23, further comprising a fourth set of codes for causing a computer processor device to determine an optimal payment type from amongst the one or more additional payment types.

31. The computer program product of claim 30, wherein the third set of codes is further configured to cause the computer processor device to, in response to determination of the optimal payment type, generate and initiate communication of the notification to the customer that indicates the optimal payment type and a reason why the optimal payment type is optimal.

32. The computer program product of claim 30, wherein the fourth set of codes is further configured to cause the computer program product to determine the optimal payment type based on one of one or more item types in the transaction or a payment amount for the transaction.

33. The computer program product of claim 23, wherein the third set of codes is further configured to cause the computer processor device to generate and initiate communication of the notification to the customer proximate in time to the transaction.