Methods and Systems for Generating a List of Recent Contacts

• US 20140006343A1
• Filed: 07/01/2013
• Published: 01/02/2014
• Est. Priority Date: 06/29/2012
• Status: Abandoned Application

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: OrgSpan, Inc. (Genesys Cloud Services Incorporated)
• Inventors: Allison, Sean Edward
• Application Number:
  US13/933,084
• Publication Number:
  US 20140006343A1
• Time in Patent Office: Days
• US Class Current: 707/609
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04M 1/2746 Sorting, e.g. according to history or frequency of use

Abstract

Methods and systems are described for generating a list of recent contacts are described. A method for generating a list of recent contacts includes generating a directory comprising a plurality of contacts, receiving a communication notification associated with a communication type and one of the plurality of contacts, and updating a list of recent communications with the contact and the communication type.

Claims

1. A method for listing recent contacts across different types of communications, the method comprising:

generating a directory comprising a plurality of contacts;

receiving a communication notification comprising a communication type and a contact identifier associated with one of the plurality of contacts;

updating a list of recent contact based on the contact and the communication type.

2. The method of claim 1, further comprising:

determining whether the contact is in the directory.

3. A method for generating a list of recent contacts, the method comprising:

generating an organization directory comprising a plurality of organization members;

displaying a plurality of communication shortcuts associated with a first organization member of the plurality of organization members;

receiving a communication request associated with a first one of the plurality of communication shortcuts;

updating a list of recent contacts based at least in part on the communication request, the list of recent contacts comprising at least one of the plurality of organization members.

4. The method of claim 3, wherein each one of the plurality of communication shortcuts is associated with a communication type, and wherein the communication type comprises one of email, telephone, text message, video chat, or instant message.

5. The method of claim 3, wherein a first one of the plurality of communication shortcuts is associated with a first type of communication and a second one of the plurality of communication shortcuts is associated with a second type of communication different from the first type of communication.

6. The method of claim 3, further comprising

displaying a profile in a graphical user interface of the first organization member comprising the plurality of communication shortcuts.

7. The method of claim 3, wherein each one of the communication shortcuts causes a communication application to be launched.

8. The method of claim 7, wherein the communication application comprises one of an email application, a telephone application, a text message application, a video chat application, or an instant message application.

9. The method of claim 3, wherein generating an organization directory comprises generating an organization hierarchy, and the organization hierarchy comprises the plurality of organization members.

10. The method of claim 3, further comprising:

determining a ranking of recent contacts based at least in part on the first notification and the second notification.

11. The method of claim 10, further comprising:

assigning a first weight to the first communication type;

assigning a second weight to the second communication type, and wherein the ranking is based at least in part on the first weight and the second weight.

12. A method for generating a list of recent contacts, the method comprising:

generating an organization hierarchy comprising a plurality of organization members;

displaying a first contact profile associated with a first one of the plurality of organization members, the first contact profile comprising a first communication shortcut associated with a first type of communication and a second communication shortcut associated with a second type of communication, the first type of communication shortcut different from the second type of communication shortcut;

receiving a communication input associated with the first communication shortcut comprising an identifier associated with the first organization member and the first type of communication;

assigning a weight to the communication based at least in part on the type of communication;

updating a list of recent contacts based at least in part on the communication input and the assigned weight.