METHOD OF AND DEVICE FOR SERVICE MONITORING AND SERVICE MONITORING MANAGEMENT
First Claim
1. A method of service monitoring, comprising the steps of:
- receiving a service monitoring request to perform servicemonitoring of at least one service, and of at least one sub-service associated with the service, in a terminal, wherein for the or each service to be monitored the method comprises the steps of;
monitoring terminal operational information;
recording at least one value for a service monitoring metric and/or a sub-service monitoring metric derived from the terminal operational information; and
sending one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service.
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Accused Products
Abstract
The invention relates to a method of and device for service monitoring and a method of and device for service monitoring management. In particular the invention relates to a method of and device for service monitoring of at least one service, and of at least one sub-service associated with the service in which values for service monitoring metric and sub-service monitoring metrics derived from the terminal operational information are monitored and recorded. One or more service monitoring reports, containing service monitoring metric values and sub-service monitoring metric values that are relationally organised to reflect the association between the sub-service and the service, are sent. The invention also relates to a method of and device for service monitoring management in which one or more service monitoring reports, having service monitoring metric values and sub-service monitoring metric values that are relationally organised to reflect the association between the sub-service and the service, are received and stored. The received service monitoring metric values and sub-service monitoring metric values are analysed with reference to the association between the service and the sub-service to perform service monitoring management. The service monitoring of the claimed invention may be carried out in a terminal or in a proxy or agent service monitoring device.
29 Citations
31 Claims
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1. A method of service monitoring, comprising the steps of:
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receiving a service monitoring request to perform service monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal, wherein for the or each service to be monitored the method comprises the steps of; monitoring terminal operational information; recording at least one value for a service monitoring metric and/or a sub-service monitoring metric derived from the terminal operational information; and sending one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A device for service monitoring, comprising:
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a receiver to receive a service monitoring request to perform service monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal; a monitor operable to connect with a terminal operational information store and to monitor terminal operational information in the terminal operational information store; a record manager coupled to the monitor and to a metrics record and operable to record at least one value for a service monitoring metric and/or a sub-service monitoring metric derived from the terminal operational information in the metrics record; and a reporter coupled to the metrics record and operable to send one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service. - View Dependent Claims (26, 27, 28, 29)
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30. A method of service monitoring management comprising the steps of:
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receiving one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised to reflect the association between the sub-service and the service; and storing received service monitoring metric values and sub-service monitoring metric values in a relationally organised manner reflecting the association between the sub-service and the service; and performing service monitoring management by analysing the received service monitoring metric values and sub-service monitoring metric values with reference to the association between the service and the sub-service.
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31. A device for service monitoring management comprising:
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monitoring report receiver element operable to receive one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised to reflect the association between the sub-service and the service; a storage element arranged to store service monitoring metric values and sub-service monitoring metric values in a relationally organised manner reflecting the association between the sub-service and the service; received metric value storing element coupled to the monitoring report receiver element to receive service monitoring metric values and sub-service monitoring metric values there from and coupled to the storage element and operable to store received service monitoring metric values and sub-service monitoring metric values in the storage element in a relationally organised manner reflecting the association between the sub-service and the service; and records analyser coupled to the storage element and operable to perform service monitoring management by analysing the received service monitoring metric values and sub-service monitoring metric values with reference to the association between the service and the sub-service.
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Specification