SYSTEM AND METHOD FOR INITIATING A TEXT MESSAGE COMMUNICATION SESSION BETWEEN A MERCHANT AND A CONSUMER
First Claim
1. A method for initiating a text message communication session between a merchant and a consumer, comprising:
- transmitting an advertisement to a mobile device associated with the consumer, the advertisement including a link that may be activated by the consumer using the mobile device;
receiving a signal indicating that the consumer has clicked on the link associated with the advertisement, the signal also including contextual information associated with the consumer'"'"'s use of the mobile device;
initiating a text message communication session between the mobile device and a merchant representative; and
providing a text message alert to the merchant representative, comprising the contextual information associated with the consumer.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method are provided for initiating a text message communication session between a merchant and a consumer. An advertisement may be transmitted to a mobile device associated with the consumer, a signal may be received from the mobile device indicating that the consumer has activated a link associated with the advertisement, and the signal may also include contextual information associated with the consumer'"'"'s use of the mobile device. A text message communication session may be initiated between the mobile device and a merchant representative; whereby a text message alert may be provided to the merchant representative, comprising the contextual information associated with the consumer.
27 Citations
15 Claims
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1. A method for initiating a text message communication session between a merchant and a consumer, comprising:
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transmitting an advertisement to a mobile device associated with the consumer, the advertisement including a link that may be activated by the consumer using the mobile device; receiving a signal indicating that the consumer has clicked on the link associated with the advertisement, the signal also including contextual information associated with the consumer'"'"'s use of the mobile device; initiating a text message communication session between the mobile device and a merchant representative; and providing a text message alert to the merchant representative, comprising the contextual information associated with the consumer. - View Dependent Claims (2, 3, 4, 5)
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6. A system for initiating a text message communication session between a merchant and a consumer, comprising:
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a communications device for communicating with a mobile device associated with the consumer; and a processor for; transmitting an advertisement to the mobile device, the advertisement including a link that may be activated by the consumer using the mobile device; receiving a signal indicating that the consumer has clicked on the link associated with the advertisement, the signal also including contextual information associated with the consumer'"'"'s use of the mobile device; initiating a text message communication session between the mobile device and a merchant representative; and providing a text message alert to the merchant representative, comprising the contextual information associated with the consumer. - View Dependent Claims (7, 8, 9, 10)
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11. A computer-readable medium containing program instructions for initiating a text message communication session between a merchant and a consumer, wherein execution of the program instructions by one or more processors performs the steps of:
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transmitting an advertisement to a mobile device associated with the consumer, the advertisement including a link that may be activated by the consumer using the mobile device; receiving a signal indicating that the consumer has clicked on the link associated with the advertisement, the signal also including contextual information associated with the consumer'"'"'s use of the mobile device; initiating a text message communication session between the mobile device and a merchant representative; and providing a text message alert to the merchant representative, comprising the contextual information associated with the consumer. - View Dependent Claims (12, 13, 14, 15)
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Specification