SYSTEMS AND METHODS FOR CROSS DOMAIN SERVICE COMPONENT INTERACTION

• US 20140013246A1
• Filed: 07/03/2013
• Published: 01/09/2014
• Est. Priority Date: 07/03/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Beechuk, Scott D., Kjellberg, Orjan N., Krishnan, Arvind
• Granted Patent: US 9,241,017 B2
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

Claims

1. A computer implemented method for interacting with components across different domains in a single user interface in an online social network, the method comprising:

providing, by a computing device, data to generate a user interface with a first component and a second component, wherein the first component exposes content from a first database system at a first network domain, and the second component exposes content from a second database system at a second network domain;

receiving, at the computing device, a first interaction with the first component;

providing a reference in the second component in the user interface, wherein the reference includes information related to the first interaction with the first component; and

receiving, at the computing device, a second interaction associated with the second component regarding the reference.

2. The method of claim 1, further comprising:

identifying a data source stored in the first database system and associated with a first identifier.

3. The method of claim 2, further comprising:

retrieving the data source associated with the first identifier for storage at the computing device with a second identifier.

4. The method of claim 3, wherein the reference includes instructions for retrieving the data source with the second identifier.

5. The method of claim 3, wherein retrieving the data source associated with the first identifier includes rendering the data source into an attachment file for storage at the computing device, the attachment file associated with the reference provided in the second component.

6. The method of claim 2, further comprising:

sending, from the computing device, a network transmission to one or more entities including the data source with the second identifier.

7. The method of claim 1, wherein one or more of the operations performed in the method occurs without refreshing the user interface or without accessing another user interface.

8. The method of claim 1, wherein the first database system is outside of a multi-tenant database environment and the second database system is within the multi-tenant database environment.

9. The method of claim 1, further comprising:

updating the second database system with the second interaction; and

providing a feed item associated with the update for inclusion in an information feed in the user interface.

10. The method of claim 1, wherein the first database system includes a searchable database of a plurality of articles.

11. The method of claim 1, wherein the second component includes an information feed and a publisher configured to publish information to a feed.

12. The method of claim 1, wherein the first interaction with the first component includes at least one of:

a request to attach a data source, embed a data source, view a data source, download a data source, upload a data source, record a data source, search for a data source, and email a data source.

13. The method of claim 1, wherein providing the reference in the second component includes communicating the information related to the first interaction through an application programming interface (API).

14. The method of claim 13, wherein the first interaction and the second interaction are received at the computing device through the API.

15. The method of claim 1, wherein the second network domain is controlled by a data service provider and the first network domain is controlled by an entity different from the data service provider.

16. One or more computing devices for interacting with components across different domains in a single user interface in an online social network, the one or more computing devices comprising:

one or more processors configured to execute one or more instructions to;

provide data to generate a user interface with a first component and a second component, wherein the first component exposes content from a first database system at a first network domain, and the second component exposes content from a second database system at a second network domain;

receive a first interaction with the first component;

provide a reference in the second component in the user interface, wherein the reference includes information related to the first interaction with the first component; and

receive a second interaction associated with the second component regarding the reference.

17. The one or more computing devices of claim 16, wherein the one or more processors are configured to execute one or more instructions to:

identify a data source stored in the first database system and associated with a first identifier.

18. The one or more computing devices of claim 17, wherein the one or more processors are configured to execute one or more instructions to:

retrieve the data source associated with the first identifier for storage at the computing device with a second identifier.

19. A non-transitory computer-readable storage medium storing instructions executable to cause a computing device to perform a method for interacting with components across different domains in a single user interface in an online social network, the method comprising:

providing, by the computing device, data to generate a user interface with a first component and a second component, wherein the first component exposes content from a first database system at a first network domain, and the second component exposes content from a second database system at a second network domain;

receiving, at the computing device, a first interaction with the first component;

providing a reference in the second component in the user interface, wherein the reference includes information related to the first interaction with the first component; and

receiving, at the computing device, a second interaction associated with the second component regarding the reference.

20. The non-transitory computer-readable storage medium of claim 19, wherein the method further comprises:

identifying a data source stored in the first database system and associated with a first identifier;

retrieving the data source associated with the first identifier for storage at the computing device with a second identifier; and

sending, from the computing device, a network transmission to one or more entities including the data source with the second identifier.