METHODS AND APPARATUS FOR IMPLEMENTING A PROJECT WORKFLOW ON A SOCIAL NETWORK FEED

• US 20140019187A1
• Filed: 07/10/2013
• Published: 01/16/2014
• Est. Priority Date: 07/11/2012
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Olsen, Joseph M., Dunn, Zachary J., Quintanilla, Pablo
• Application Number:
  US13/938,594
• Publication Number:
  US 20140019187A1
• Time in Patent Office: Days
• US Class Current: 705/7.23
• CPC Class Codes: G06Q 10/06313 Resource planning in a project environment
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Disclosed are methods, apparatus, systems, and computer readable storage media for generating a project workflow in an online social network. An indication of an event is received to initiate a project workflow. The project workflow may be defined by a series of stages and one or more entities associated with any of the stages. As such, one or more relevant entities associated with the project workflow are identified and one or more stages for completing the project workflow are determined. A workflow object stored or configured to be stored in one or more feed tables in a database system is generated, where the workflow object includes a plurality of data fields. A feed item associated with the workflow object is provided in an information feed of at least one of the one or more relevant entities.

Claims

1. A computer implemented method for generating a project workflow in an online social network, the method comprising:

receiving, at a computing device, an indication of an event associated with a project workflow in the online social network;

identifying one or more relevant entities associated with the project workflow;

determining one or more stages for completing the project workflow;

generating a workflow object stored or configured to be stored in one or more feed tables in a database system, wherein the workflow object includes a plurality of data fields for at least one of;

the one or more relevant entities associated with the project workflow and the one or more stages for completing the project workflow; and

providing a feed item associated with the workflow object for inclusion in an information feed of at least one of the one or more relevant entities.

2. The method of claim 1, further comprising:

assigning each stage to at least one of the one or more relevant entities.

3. The method of claim 1, further comprising:

receiving a user input via the feed item regarding the workflow object; and

updating the workflow object with workflow object data in response to the user input.

4. The method of claim 3, further comprising:

providing the update in the feed item for display in the information feed.

5. The method of claim 3, further comprising:

determining that the user of the user input has permission to interact with the feed item to update the workflow object.

6. The method of claim 3, wherein the feed item includes an actionable selection configured to receive a user input and update at least one of the data fields in the workflow object.

7. The method of claim 1, wherein determining the one or more stages for completing the project workflow includes determining a sequence for the one or more stages for the completion of the project workflow.

8. The method of claim 1, wherein the one or more stages include at least one of a task, goal, and approval request.

9. The method of claim 1, wherein at least one of the one or more relevant entities include a user, a group, an organization, or a record.

10. The method of claim 1, further comprising:

receiving a user input regarding the workflow object via a service hosted in a first network domain, wherein the workflow object is stored or configured to be stored in a database system hosted in a second network domain that is different from the first network domain.

11. The method of claim 10, wherein the service includes a service from a group consisting of:

task management service, customer relationship management (CRM) service, customer service, performance management service, social marketing service, content and/or data repository service, and platform service.

12. The method of claim 1, wherein identifying the one or more relevant entities includes:

comparing one or more parameters to an attribute of an entity; and

determining that the attribute satisfies the one or more parameters.

13. The method of claim 1, wherein receiving the indication of the event includes receiving a request for initiating a project workflow from a user input.

14. The method of claim 1, further comprising:

identifying a template associated with the event, wherein the template is configured to provide data to generate the one or more stages for completing the project workflow.

15. One or more computing devices for generating a project workflow in an online social network, the one or more computing devices comprising:

one or more processors configured to execute one or more instructions to;

receive an indication of an event associated with a project workflow in the online social network;

identify one or more relevant entities associated with the project workflow;

determine one or more stages for completing the project workflow;

generate a workflow object stored or configured to be stored in one or more feed tables in a database system, wherein the workflow object includes a plurality of data fields for at least one of;

the one or more relevant entities associated with the project workflow and the one or more stages for completing the project workflow; and

provide a feed item associated with the workflow object for inclusion in an information feed of at least one of the one or more relevant entities.

16. The one or more computing devices of claim 15, wherein the one or more processors are configured to execute one or more instructions to:

assign each stage to at least one of the one or more relevant entities.

17. The one or more computing devices of claim 15, wherein the one or more processors are configured to execute one or more instructions to:

receive a user input via the feed item regarding the workflow object;

update the workflow object with workflow object data in response to the user input; and

provide the update in the feed item for display in the information feed.

18. The one or more computing devices of claim 15, wherein determining the one or more stages for completing the project workflow includes determining a sequence for the one or more stages for the completion of the project workflow.

19. The one or more computing devices of claim 15, wherein the one or more processors are configured to execute one or more instructions to:

receive a user input regarding the workflow object via a service hosted in a first network domain, wherein the workflow object is stored or configured to be stored in a database system hosted in a second network domain that is different from the first network domain, and wherein the service includes a service from a group consisting of;

task management service, customer relationship management (CRM) service, customer service, performance management service, social marketing service, content and/or data repository service, and platform service.

20. A non-transitory computer-readable storage medium storing instructions executable by a computing device to perform a method of generating a project workflow in an online social network, the method comprising:

receiving, at a computing device, an indication of an event associated with a project workflow in the online social network;

identifying one or more relevant entities associated with the project workflow;

determining one or more stages for completing the project workflow;

generating a workflow object stored or configured to be stored in one or more feed tables in a database system, wherein the workflow object includes a plurality of data fields for at least one of;

the one or more relevant entities associated with the project workflow and the one or more stages for completing the project workflow; and

providing a feed item associated with the workflow object for inclusion in an information feed of at least one of the one or more relevant entities.