VEHICLE REPAIR SYSTEM
First Claim
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1. A method of obtaining customer authorization for a vehicle repair, the method comprising:
- storing, with a computing device, a supplemental estimate document in a data storage device, the supplemental estimate describing a supplemental repair for which customer approval has not been obtained;
generating and sending a supplemental repair message to the customer informing the customer of a need for the supplemental repair; and
receiving an authorization message from the customer authorizing the supplemental repair.
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Abstract
A vehicle repair system facilitates communication between multiple parties involved in the repair of a vehicle. A status engine monitors the status of a vehicle repair and provides status information to a customer so the customer can stay up-to-date on the current status. A store engine provides a marketplace where vehicle repair products can be sold. A jobs engine provides a jobs board where job openings can be posted.
114 Citations
20 Claims
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1. A method of obtaining customer authorization for a vehicle repair, the method comprising:
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storing, with a computing device, a supplemental estimate document in a data storage device, the supplemental estimate describing a supplemental repair for which customer approval has not been obtained; generating and sending a supplemental repair message to the customer informing the customer of a need for the supplemental repair; and receiving an authorization message from the customer authorizing the supplemental repair. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system comprising at least one processor device and at least one computer readable storage medium storing data instructions thereon, the system further comprising:
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a status engine operable by the at least one processor upon execution of the data instructions to maintain a record of a project at a company and to provide status information from the record to customers of the company showing the statuses of the projects; a store engine operable to generate a marketplace for sales of products associated with the company, wherein products at the company are listed for sale by the store engine and products needed by the company are available for purchase through the store engine; and a jobs engine providing a jobs board that receives job information from the company and transmits that information to prospective employees of the company.
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13. A vehicle repair system, the vehicle repair system comprising at least one processor device and at least one computer readable storage medium storing data instructions thereon, the vehicle repair system further comprising:
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a status engine operable by the at least one processor upon execution of the data instructions to maintain a record of vehicle repairs at a vehicle repair site and to provide status information from the record to customers of the vehicle repair site showing the statuses of the vehicle repairs; a store engine operable to generate a marketplace for sales of products associated with vehicle repairs, wherein products at the vehicle repair site are listed for sale by the store engine and products needed by the vehicle repair site are available for purchase through the store engine; and a jobs engine providing a jobs board that receives job information from the vehicle repair site and transmits that information to prospective employees of the vehicle repair site. - View Dependent Claims (14, 15, 16, 17)
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18. A vehicle repair system comprising at least one processing device and at least one computer readable storage media, the at least one computer readable storage media storing program instructions that when executed by the at least one processing device generate:
a status engine operable by the at least one processing device to receive status information from one or more vehicle repair site users describing a status of a vehicle being repaired at the vehicle repair site, and to provide the status information to a customer associated with the vehicle, wherein the status information is provided through one or more web pages, at least one of the web pages including a summary status display, wherein the summary status display identifies at least a delay status and a supplemental repair status, wherein the delay status identifies whether the repair is currently delayed, and wherein the supplemental repair status identifies whether any additional work has been identified for which the customer'"'"'s approval is required. - View Dependent Claims (19, 20)
Specification