SYSTEM AND METHOD FOR DYNAMICALLY RE-CONFIGURING COMMUNICATIONS SESSION ROUTING BASED ON LOCATION INFORMATION
First Claim
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1. A method of communicating with a particular entity, the method comprising:
- receiving a location update for the particular entity, the location update being associated with a current location of the particular entity;
receiving a presence update for the particular entity, the presence update being associated with a current presence of the particular entity;
receiving profile information associated with the particular entity;
deriving current location-enhanced presence information based on a combination of the location update, the presence update and the profile information; and
directing a communication to the particular entity based on the current location-enhanced presence information.
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Abstract
System and method for dynamically re-directing communications sessions destined for a particular entity in a communications system, each communications session being associated with at least one predefined route. Location information indicative of a current location of the particular entity is obtained and applied to a predefined set of conditional routing rules associated with the particular entity. This rules-based processing generates a routing result, on the basis of which the at least one predefined route associated with each communications session destined for the particular entity is dynamically updated.
11 Citations
40 Claims
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1. A method of communicating with a particular entity, the method comprising:
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receiving a location update for the particular entity, the location update being associated with a current location of the particular entity; receiving a presence update for the particular entity, the presence update being associated with a current presence of the particular entity; receiving profile information associated with the particular entity; deriving current location-enhanced presence information based on a combination of the location update, the presence update and the profile information; and directing a communication to the particular entity based on the current location-enhanced presence information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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Specification